Ratings & Reviews for Samsung Counter-Depth 22.5-Cu. Feet 4 -Door Smart Compatible French Door Refrigerator with Dual Ice Maker with water dispenser and Door within Door ( Panels Sold Separately ) ENERGY STAR Certified
Ratings may include incentivized customer reviews.
What Customers Are Saying
The appliance has a sleek, customizable design and innovative features like the beverage center, dual ice maker, and FlexZone that enhance functionality and convenience. It has a spacious interior with good organization and storage options, and it integrates seamlessly with the SmartThings app for remote monitoring and control. The appliance is also energy-efficient, leading to reduced utility bills. While a few customers reported minor issues, the majority praise the appliance's quality, reliability, and ability to meet the needs of busy households.
Customer review summary generated by AI, including incentivized reviews.Stay away!
Would Not RecommendI would not purchase this fridge. My icemakers both went out within a year, and at 3 1/2 years my whole fridge stopped working. I will have to pay for a service tech to come out and they said it might not be covered. Go with a different brand.
From Samsung US
Ice maker issues along with everyone else
Would Not RecommendThe ice maker stopped working after about 2 years. There are chips and craps in the ice tray and doors. It also dents easily. I have tried finding panels to replace them but they are either out of stock or one available when I need two.
From Samsung US
Hi KRSG, We’re listening closely to what you shared and giving it thoughtful attention. Experiences over time matter, and this feedback helps guide h...
Good experience
Really like the way Samsung felt with the rebate. We had had the previous refrigerator for 4 1/2 years then two compressors went out in a couple of days. We purchased another Samsung and they refunded the full purchase price of the original refrigerator.
From Samsung US
Think twice before buying Samsung appliances.
Would Not RecommendHORRIBLE fridge. Died after just two years. Do not buy this product. Samsung should not be in the appliance game and their warranty of 12 months sucks.
From Samsung US
Christine, we are saddened by the condition of your refrigerator. We seek to engage in a direct dialogue with you to explore your general thoughts on ...
Includes Famous Faulty Samsung Ice Maker
Bought this refrigerator a couple of years ago for the wide selection of swappable colors. Was sad to learn there are no longer unique colors such as yellow and green panels to purchase. In addition, as with all Samsung ice makers, the ice maker is junk. The tray cracked on from normal usage so water leaks and freezes the ice holder solid. You make think no issue, I will just order another tray. Unfortunately, as I am sure Samsung realizes, replacing their ice machines is an additional reven...
From Samsung US
We understand the dismay about the broken ice tray and with the panels, Jbeast. We suggest contacting us via the options below to speak with a live r...
You may want to look elsewhere.
Ice cube tray.... Is it the beginning of the end? We spent a lot of money to have water just pouring into the ice cube container, not the tray!
From Samsung US
Hi there, This is not the experience we want you to have. We're here to help with your refrigerator. Here is a link to help you with your ice maker ...
No Panels!!!
Would Not RecommendThis refrigerator has been standing in my kitchen for almost 2 years without any panels. I have checked the website over and over looking for availability of the colored panels I was promised when I purchased it. Now I find out all the colors have been discontinued with the exception of a limited few. What a scam. So now I will be forced to choose white or stainless which I could have had in any frig on the market back then. It's unfortunate that Samsung has put so much money into marketing the ...
From Samsung US
Hi there, We are saddened that the availability of colors for your fridge's panel is limited. We would like to have a direct conversation with you to ...
Horrible Ice maker
Ice Maker literally broke off in my hand when I went to reset it! Samsung Care only warranties their repairs for 30 days! Ice maker was repaired once and had the same problem maybe 6 months later! Now it’s gonna cost upwards of $500! Cheaper to buy a new fridge of another brand!
From Samsung US
We are here to assist you at any time, Mr. Mike. We would like to speak with you directly to offer support, review other available options, and addres...
Worst appliance I’ve purchased along with the dw
Would Not RecommendThe front lower part of the fridge (frame surrounding the 2 compartments) is so hot that you can’t touch it longer than 1-2 seconds for fear of burns. I’ve never experienced this before and consider it a safety hazard, particularly, with my younger grandchildren. It also impacts the ability of the freezer side to produce ice. I have to keep a cooler in the kitchen just to have any ice. Other dw I had kept breaking and I had to always wait on parts. Only 3 years old. I got rid of it and purchased...
From Samsung US
Hello Timothy, We understand that your overall experience using the refrigerator and dishwasher can be disappointing. Let us help. We have provided ...
DO NOT BUY
Would Not RecommendDO NOT BUY. This poorly made fridge lasted 14 months. It has been an AWFUL experience with Samsung to get it replaced. You can’t get in touch with anyone and then you’re on hold for 30 mins when you do. I will never buy a Samsung appliance again.
From Samsung US
Greetings! It’s understandable to feel let down when something you rely on every day doesn’t hold up—especially so soon. We would love to speak with ...
Do not recommend
Would Not RecommendI’m confirming the other reviews talking about the ice maker going out. About 7 months after owning it, one of the section stopped freezing all together. Now 12 months into owning it the ice maker stopped making ice, the came out to fix and 3 days later the entire unite stopped working. Everything had to be thrown out.
From Samsung US
Hello, We understand the dismay about what transpires with the refrigerator. You may contact our Support Team via the link below to speak with a liv...
Great for the 2 years it worked
Would Not RecommendThere are so many things we really like about this fridge. We love the beverage center and the built in water pitcher for filtered water. We love that the 4th compartment can be used for fruits and vegetables since we don't need a large freezer but do need more refrigerator space. HOWEVER, the mini ice cube maker in our fridge never worked - it caused the freezer to ice over every time we turned it on, so we leave it off (not a big deal for us). Then, 2 1/2 years after purchase, there was ic...
From Samsung US
Hi Jtent, It sounds like you really appreciate many of the thoughtful features this fridge offers, especially the beverage center and the FlexZone co...
Be very cautious!
Would Not RecommendBe very careful - Samsung knows there are issues with this product and the ice maker. Purchased and ice maker froze and poured water ruining hardwood floor. Owned for just over a year. Called Samsung and they claimed it’s not their issue. Had to file homeowners claim- and after reading online this is a well known issue. Confirmed by multiple repair companies who have worked on our fridge. This should be illegal- will not purchase Samsung again!!
From Samsung US
We understand the frustration of dealing with a freezing ice maker, Rebecca. Let us help. If your ice maker freezes over, please refer to the latter ...
Terrible product
Would Not RecommendIce maker has had to be replaced TWICE. Purchased fridge in 2023
From Samsung US
Hi Deeann, That kind of experience can be incredibly frustrating—especially with a relatively new appliance. We would love to speak with you directl...
Ice Everywhere!!!!
Bought this 4 door flex unit and have had nothing but issues with the ice maker. Constantly have to clean out lower drawer that gets ice all inside of it. It continually builds a wall of ice in the rear corner of the ice tray preventing any new ice from back filling what we use. We essentially have to yank the drawer out to shift any ice from the rear to the front and chop out any formed ice wall in the back. For such an expensive fridge, this ice maker is horrible!
From Samsung US
Samsung Bespoke broke after 2 years
Would Not RecommendMy samsung bespoke refrigerator broke only after 2 years of usage. Diagnosis says compressor kit and main board needs replacement. These are the heart of the refrigerator. I heard the compressor is in back order so no chance this will be fixed anytime soon. The inverter compressor is in 10 year warranty so I hope you give me the attention i need. This is so frustrating , I had so much hope on this ref.
From Samsung US
Hi Yanadane, We understand your concerns about the compressor and main board of your refrigerator, and we are here to help. We recommend contacting ...
Sucks
Would Not RecommendIf you like pop cans and defective ice makers then this is the fridge to buy
From Samsung US
Good day, We understand the disappointment you have with the ice maker. Let's help you. When the ice maker isn't working properly, we recommend perf...
Ice Bites and Cubes are not worth it
Love the design and layout of unit. The ice makers however are awful. The constantly dispense broken ice, cubes and bites - we have removed, defrosted, cleaned and reset multiple times. Issue keeps occurring. The water tubes to the trays are not iced over and are clear - water sometimes spills out of trays and then ices up the drawer and trays. Super frustrating design and to deal with.
From Samsung US
Hello, We want to inquire more about what transpires with the refrigerator and would like to assist as soon as possible. You may contact our Support...
Please reduce height to 72" in future models
Excellent refrigerator but really bizarre decision to go with 73" height. Modern cabinets are usually built to 72". Please reduce height in future models!
From Samsung US
Hi JasonSam, Thank you for your observations of our products. Rest assured that, thanks to your reviews, we are working to improve our products and s...
Samsung BESPOKE Refrigerator
Would Recommend[This review was collected as part of a promotion.] I've had this refrigerator for well over a year now and I have to say it's incredible......the temperatures stay steady, the interior layout is very user friendly and the beverage center is awesome. I've never run out ice, and I'm a real fan of the flex section that can be used as a refrigerator or a freezer......and it works! Being able to change out the door panels would allow for matching the appliance to any kitchen make over that may take ...
From Samsung US
Hi dontbuy, We hear where you’re coming from, and this has been carefully considered. Moments like this are important as we continue reviewing how ou...