Ratings & Reviews for Samsung Connect Home Smart Hub in White

Terrible

Never has worked. I reached out to Samsung with a long time of troubleshooting, and nothing worked. Then basically told me "Oh well". DO NOT GET THEM

Terrible Product and Service

Terrible product. Dropped signal frequently. Died on me after 4.5 years. Full hardware failure on all 3 Hubs on the same night. Reached out to Samsung for support but they wouldn't help for warranty or even provide a quote for repair. I could have purchased any mesh wifi product and I trusted Samsung. Big mistake.

good hardware, need to remove Plume from system

The hardware is very good. That said, plume ruins it. I want full access to all industry standard settings. This includes seperate detailed control of the two nets 2.4 and 5g.. naming for each independent of each other. Turn one off leaving the other and more. I can't run independent diagnostics and several other things on Almost every other commercial or residential router. Plume prevents it. As long as there is no option to boot plume and take direct control of every node, I will ra...

Can not extend existing wifi network

if you have comcast xfinity with an existing wifi network, you will not be able to extend that network. the setup software does not allow you to connect to wifi. you have to connect with a cable directly to a router. it makes absolutely no sense that a wifi device cannot connect to wifi. the mobile app for setting up the router does not give you the option to extend an existing network. carelessly designed without the end user in mind.

Great concept - inconsistent delivery

i like the concept of combining the wifi, wired, and z-wave services into a streamlined, mesh solution. that said, the router service is inconsistent. some networked devices connect without issue while others receive the wrong ip convension or wrong default gateway information from the router. in both instances, it causes these devices not to connect and requires a manual re-initiation (and several) for the device to receive a new ip address with the right convention or the correct gateway i...

Failure to Support makes this a waste off money

i bought this as a mesh and smarthub solution. it was not cheap. then samsung discontinues and forces me to not only buy something else but reconfigure devices, networks, etc.. nice! i have three samsung tvs, refrigerator, and dishwasher that i bought. this is the last samsung product i will ever buy. if it is obsolete in less than 2 years after you buy it the company is not reputable or reliable.

Need more info onwhat works together

i already have a smartthings hub. i wanted to boost my wifi and thought this mesh system would be the perfect addition. i found no information about compatability with an existing hub so i figured it would work. after purchasing and receiving it i had questions about hardware or wireless connections to my existing hub. after calling samsung i was told that i need to disable my existing hub and start over. they even told me that if i just needed a wifi booster i should get something different. th...

Works pretty good

i bought this to compare and possibly replace my current mesh network. installing the device was very easy, and the speeds are faster than my current mesh. my only issue so far, is unlike my other mesh network, i can not seem to prioritize specific devices. i plan to continue with the samsung smartthings wifi, might even get a few more for better coverage. i would recommend this to anyone who wants a good mesh network.

works ok

speed and coverage are good. device controls are not accessible without an "s" series or "note" series device. fortunately, i had an old apple iphone that would run the required smartthings app. device stays unusually hot, but not enough to cause burns. needs good ventilation!

Slower than my old router

i wanted to buy this to replace a v1 st hub and to cover more of my house. i've been using an orbi router for a few years with only one satellite covering the basement and 1st floor. i decided to do a speed test before this arrived. on my old router i was getting 250mbs down from the 2nd floor computer. once this was setup i tested and with lots of tweaking i could only get up to 120mbs down. while the router was saying it could get up to 400mbs directly connected to the isp's modem. i teste...

Very Weak Signal Strength - Don’t Buy

i have a fairly small townhouse with one hub per floor. even with 3 hubs in a small house, there is still many dead zones with very steep drop offs. there is parts of my house where i get 100mbps, two steps in one direction i get 10 and then one more step i get 0.1. i wish i had returned immediately as theyre very expensive and worse than using the stock router that was provided by isp.

Good fix for whole house WIFI service

I live in an old house with plaster walls. The walls are thick and reception from my wifi is bad in the back of the house and non existent in the back yard/patio. Looked around for a good mesh system and this one did the trick. I got it with a black friday deal so the price was sweet and the service has been great so far. Once in a while for no reason, it cuts out. It can possibly be my router that glitches and these days, with the strain that the system has not with all the WFH and SFH being do...

Works for current needs

i needed a all in one affair while in school. got this since it combines the smart home hub and wi-fi together. i read the newest model uses plume to handle traffic, and plume itself had good reviews. well when i finally got it all working, plume runs at bare minimum since i am set up as a bridge to a wired router (as in this thing acts only as an access point). also, i'm used to granular control of my access points. plume does not allow this. luckily, my wired router can pick up the slack. but ...

OBSOLETE version

After spending hours setting up my starting network, I learned that these are circa 2013 models, no longer fully functional and impossible to update to the new standards. Many devices might or might not work with these older models. Purchasers should be forewarned. No wonder the price is low.

Great!

i love this mesh wifi system, it allows me to extend my wifi very far and it allows me to control smartthings, but i would like for samsung to do an update to where it has an online dashboard to manage who is using the wifi and to manage ports. i am doing a project where i need to forward a port but i can't because the hub won't let me. this would be a great feature. but overall this is a great wifi system. keep doing a good job samsung!

Constantly Disconnects

i want to start by saying i own everything samsung. i have 3 of this wifi routers, but man sre they bad. they don't work well, you'll signal strength deteriorates from just being 20 feet apart. i have 1gb internet, and the max i have ever gotten from this routers is 140mb. if you have a device connected using the ethernet cable, then you'll get closer to your internet speed. very disappointed.

Smart Things wifi

i would like to enable and configure dns using smart things wifi on my android but can't afford it. i wish sumsung could have a solution for me.

Terrible Product

we followed all instructions and the product cannot be set up. we checked online help and other reviewers' experiences, and there were many people with the same issue. the device should blink red/green to start set up, but it never came up. samsung help site suggests to reboot the device (what a helpful advice!) and we did that several times. please be aware that this device simply may not work!

Easy Set up and scalability

we live in a ranch style home which is more long than it is wide (3500 sq ft in all). these smarthings hubs have been god send as the mesh network means not having to input wifi password as you move thru the home with your devices. i also added 2 additional units to the far corners where the connectivity was poor and they networked fine and now i have amazin connectivity with no dead zones. thank you samsung for making networking easy.

Over a year in use...no issues

I have had this hub and wifi setup and running for over a year now. Super easy to setup with a Samsung Galaxy phone...I can't speak to how it is with anything else, but it took 20 minutes or less to unbox and have it running. I have since added numerous smart home devices as well. Having the smart home devices on a different protocol is great to avoid any interference. I have a 2000 sqft house and I only run into a connection issue at the farthest points away from the hub. This will be fixe...