Ratings & Reviews for Samsung Bespoke 4-door French Door Refrigerator Bottom Panel In Stainless Steel
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Samsung refrigerator offers a spacious interior with a beverage center, ice maker, and customizable panels in various colors. Customers appreciate the modern, sleek design. However, some report issues with the availability and discontinuation of certain panel colors, leading to frustration and a sense of the customization promise falling short. A few reviewers also note concerns about noisy freezer drawers, limited shelf adjustability, and the black glass exterior showing fingerprints. Overall, the product features and quality receive mixed feedback.
Customer review summary generated by AI, including incentivized reviews.Panel rebate scheme is successful.
Like everyone else I got scammed by the panel rebate scheme. Ended up with the in stock fridge in a finish I dont want under the guise of rebate for different panels. They got my money for the rebate scheme but over a year later still no panels. I will never buy another Samsung product of any kind.
From Samsung US
SCAM!
Would Not RecommendAnother furious customer who is a victim to the panel scam. I cannot stand my kitchen because of the blue and white eye sore! I want my stainless panels I was promised through rebate when I purchased this thing. SCAM, SCAM, SCAM!
From Samsung US
Hello Ello, It’s practical to expect promotional commitments to be clear and honored when making a purchase decision. For this refrigerator model, s...
SCAMsung - useless panel rebate
Would Not RecommendSamsung Bespoke Panel Rebate is a joke. Not a single one color panel available for delivery in CA. Friends warned me not to go with Samsung but was tempted with the bespoke look. I think 50% of the reviewers are not satisfied with Samsung's panel availablity!
From Samsung US
Hi FreCA539, We value the time you took to share your review about your Samsung Refrigerator. Feedback like yours helps guide improvements to our su...
False Advertising
We purchased the fridge back in November. Still haven't received the "free" panels. Says they are not available for delivery in my area or they are out of stock. I completed a request to email me when the panels were back in stock. I literally just got the email letting me know it was available 30 minutes ago and went in to order and it still says unavailable. False advertising. I plan to contact BBB. Too many customers with the same experience. Shameful for what I considered a trusted b...
From Samsung US
Hello there, We understand your frustration regarding the free panels. We want to speak to you directly to provide support and see what options we ca...
Panel Promotion Scam
Note, I am happy with the fridge quality itself. However, I purchased this refrigerator based on the representation that the exterior panels could be changed to different colors. However, the black panels that were a key part of my decision have never been available. Had I known that these panels would be consistently unavailable, I would not have made this purchase. At this point, it feels misleading to market this feature when customers cannot actually access the options promised. I would ap...
From Samsung US
Hello there, We understand frustration if the black color panel for your fridge is unavailable. We want to speak to you directly to provide an updat...
Misleading Panel Offer
Would Not RecommendLike many others, I too have been fooled into thinking I could order another set of panels for free via Samsung's promotion. For the last two months, the panels have been out of stock. I set up a notification when they are back in stock, but even when then they appear out of stock within seconds (not even minutes). If you are thinking of getting this fridge because you like the idea of being able to change its looks via a panel swap, just know that you won't receive a 2nd set any time soon, if a...
From Samsung US
Zakon, we understand your frustration regarding the availability of the fridge panels. We want to speak with you directly to provide update on the ava...
Disappointed
Would Not RecommendLove the fridge but we can't get the extra color panels we wanted with the rebate. The whole purpose of us buying this fridge was for that reason. Looks like from reading reviews the panels have been in short supply for almost a year. If I would have known that I wouldn't have bought the fridge in the first place.
From Samsung US
Greetings, We understand your disappointment with not getting your desired panel color. Let us help. Please feel free to reach us via the options be...
Not a good experience
What a nightmare we have been having with this product so far. We also purchased with the promise of the rebate for use in the blue panels. We aptly got approved for the rebate and got a code and link to use. It does not work. The panels say they are available at my zip code in the cart but after going through the payment process and putting in the promo code I get an error that inventory can’t be confirmed. I have escalated and escalated. Every couple of days I get a note saying to try aga...
From Samsung US
Hello there, We understand your dismay about the promo code not working. We suggest contacting us via the options below to speak with a live represe...
Great fridge, but get the panels elsewhere, don’t
Would RecommendLove the fridge, but the panel promo is a scam. Nothing is in stock. We wanted an all-white fridge, but had to buy a stainless steel one to get it in time, but figured we could get the white panels with the promo. Nope. I’m sure I’ll get the auto-response too with all the support links, but the phone number goes to the people running the promo, and the support fb messenger link is unhelpful since they don’t know much about the promo or inventory of the panels.
From Samsung US
Greg, we understand your disappointment with not getting the panel that you like for your fridge. Let us help. Please feel free to reach out to us vi...
Scammed by Samsung
Would Not RecommendI feel like I have been scammed. I bought this refrigerator (4 door French door) because of the rebate, knowing I could get the black panels. Now that my rebate is available, you never have the black panels available for all 4 of my panels. NOT good!
From Samsung US
Greetings, We understand your disappointment with not getting your desired panel color. Let us help. Please feel free to reach us via the options be...
Not happy
Bought refrigerator with the promise of being able to change panels to a different color. Black panels are never available. What is going on here? Would not have purchased if this is the case.
From Samsung US
We understand the dismay about the unavailability of your refrigerator's panel, Mcharron32. We suggest contacting our Support Team via the link below...
Yall had me scared. Great experience here.
Would RecommendFelt like I should chime in since I was a little concerned by the bad reviews. I had no issues with my panels which I received at no cost due to the promo. One arrived a little corkscrewed, but flattened out once installed and looks flawless. I was able to install without the suction cup using a razor knife to pry the old panels out, but truthfully, I am pretty handy and lucky so proceed with caution. The matte black stainless looks incredible.
From Samsung US
Can never find a pair for my Fridgw
I have my fridge for more than 2 years now without top panel, I can no longer find this color so I only have top left panel. How can you sell a fridge when you don’t have enough panels to sell????
From Samsung US
We understand how you feel about the availability of your fridge's panel, Moira. Allow us to help you out. Please take time to explore our Bespoke De...
Discontinuing Design Left Only Weak Functionality
The original variety of colors and the prospect of changing the exterior by stocking a variety of panels to swap in/out originally provide a differentiating ability to evolve the appliance's design appeal over time. The facade isn't functional, but it did a lot to make the lackluster feature set easier to shrug your shoulders and not pay much attention to. Without making the functionality any better, Samsung discontinued almost the entire palette of visual appeal. But my "Morning Update" con...
From Samsung US
Hello J He, We appreciate sharing your detailed feedback about the design updates and software experience of your refrigerator. We understand how im...
Classy and sophisticated
I love my four-door French door bespoke refrigerator with the family hub. I do not like how delicate the glass panels are. I ordered several colors and of course all of the colors I like most were shattered and broke and discontinued so I am left with a few panels that are OK overall I do love my Refrigerator. It is a very sophisticated look in my kitchen.
From Samsung US
I don’t recommend
Would Not Recommend[This review was collected as part of a promotion.] Looks cheap and it’s very fragile. Dent and damage very easily
From Samsung US
Hello there, We understand your frustration if, after repairing your microwave door, it breaks again and is already out of warranty. We're also here...
good function / bad promise
Would Not Recommenda bunch of decepti-cons - not really truthful in what they advertise. I bought the fridge for the function (which honestly works good, love the water pitcher & ice feature) - however the interchangeable panels no longer available.
From Samsung US
Greetings! We understand your expectations around the interchangeable panels and recognize how it can be disappointing to find that certain options ar...
Cant customize the colors?
Everything about Bespoke is that you can customize the colors but theres no place to actually do that. They advertise all these colors with no way of actually picking them and ordering them. IT WAS THE HOLE REASON WE BOUGHT THIS FRIDGE. "Choose panels now, and change them later" this quote is a lie for half of the colors they advertise.
From Samsung US
Hello Chuck, We know the disappointment about the panel being unavailable. You may contact our Support Team via the link below to speak with a live ...
Hello, Having a specific style in mind makes a difference, and your feedback on the rebate program gives us helpful insight into your experience. W...