Ratings may include incentivized customer reviews.
What Customers Are Saying
The water filter cartridges have a new design that is incompatible with many older refrigerator models, leading to issues like leaks and improper installation. Customers report poor customer service and a lack of solutions from the manufacturer. While a few reviews indicate the filters work well when they fit, the overall consensus is that the redesign has significantly let down customers.
Customer review summary generated by AI, including incentivized reviews.Troubleshoot BEFORE surrender!
Would Recommendhttps://www.samsung.com/us/support/troubleshooting/TSG01109722/ These "retrofit" instructions provided by Samsung worked like a charm!! New "updated" filter finally installed with above troubleshooting instructions (link above). Husband now happy and I don't have to cancel my subscription to these filters.
From Samsung US
TERRIBLE
Would Not RecommendSamsung appliances suck! I bought a dishwasher that failed after two years. Now they change the filter profile on replacement cartridges for my expensive side by side and the H20 filter is no longer replaceable. I WILL NEVER BUY ANOTER SAMSUNG!!!!!!!
From Samsung US
Wrong type
Not works with my model: RFG297AARS, wrong recomendation
From Samsung US
Hello, We want to inquire further about your experience with the water filter and are here to assist you as soon as possible. We suggest contacting ...
Samsung water filters
The filter replacement does not fit!!! It is as simple as that.
From Samsung US
Greetings, We understand your disappointment with the water filter not being compatible with your refrigerator. Let us help. To check the availabili...
Water filter
Would RecommendI just ordered this product today and hope it is compatible to my refrigerator.
From Samsung US
Disappointed
I purchased my Samsung refrigerator in 2012, the filter that was match to my model no longer fits. I am very disappointment with my Samsung frig, the ice maker also doesn't work and this is my 2nd replacement. I will never purchase another Samsung again.
From Samsung US
Hello there, We understand your frustration if the water filter does not fit your fridge. We want to speak to you directly to get the model number o...
changed filter
Would Not Recommendthey changed the tab on the filter, and now it doesn't fit! shame on you, samsung! Not buying another appliance from you.
From Samsung US
Hello kris, Thank you for contacting us about your water filter. We want to speak with you directly to provide the best support. Please provide us wi...
Don't buy it, it doesn't fit
Would Not RecommendJust like everyone else, this filter does not fit my older Samsung fridge despite being listed as the compatible filter. Also, the stupid "twist your old filter all the way to the left to reset the lock" troubleshooting guide did not work for me, and sounds like a great way to break your water filter completely. Ridiculous that Samsung hasn't addressed this issue.
From Samsung US
Ricky, we understand your fridge needs a compatible water filter. To assist you further, we need your fridge's model number. You can also check the ...
Does not fit
Would Not RecommendI following link to the instructions provided by Samsung to replace filters that won't fit (lock in place) and it will NOT work. I nearly broke my refrigerator.
From Samsung US
Hi Chris, We understand the feeling of having a filter that doesn't fit on your refrigerator. Let us help. Please see the link below for the steps i...
Doesnt fit
Would Not Recommendits ridiculous that samsung changed the housing for the water filter and it doesnt fit. support your products, samsung! my refrigerator is from 2010
From Samsung US
We understand how essential a water filter is in the refrigerator, Jason. We recommend contacting us via the options below to speak with a live repre...
Totally unimpressed with Samsung!
Samsung really messed up by producing two different key lock mechanisms fir the same model of filter. Also, their website even recommends a tall slim filter for my fridge instead of tge short fat one it actually needs! On top of that, it's NOT easy to remove and old filter, especially due to it's location. They can't have got it any more wrong!
From Samsung US
Hi Dan Stone, I can't imagine how hard it is to install the water filter in your fridge. Allow us to assist you with the water filter. Please see th...
Such an Insult to Samsung consumers
I've had my Samsung French door refrigerator for 11 years. Love the fridge. However, I will never buy another Samsung fridge again after the disgusting way Samsung has treated its customers by changing the water filter so it doesn't fit older models. How hard is it to market two styles of filter? How did you think we were going to react?
From Samsung US
Hi there, We understand where you're coming from, and we wish to aid you with the water filter. We would love to speak to you directly to further di...
HAFCU1 wrong filter for RF267AERS
Would Not RecommendFilter HAFCU1 does not fit Model RF267AERS. Samsung needs to fix this in their knowledgebase so customers don't continue to order the wrong water filter.
From Samsung US
Hi there, We understand the importance of a compatible water filter for your refrigerator. Let's get the information you need. I have provided a lin...
allow time to order it and receive it before need
Would RecommendThe product is made specifically for my refrigerator, so it works great. My problem is that Lowe's no longer carries it in -store. I had to order it and wait to get it.
Verified Purchaser
Great water filter
Great product, easy to install and provides clean ice and cold water that tastes good!
Verified Purchaser
Filter no longer fits
greetings. i feel the pain here. here’s my caveman fix, less samsung recommendations: install the filter up to the point it refuses to lock-in. apply some pressure. pull the filter out. look at the impressions on the filter teeth (see pic from another caveman). shave off material below the first tooth impression attempting to keep the same design shape. then basically remove the aft or the third tooth above the base (see pic). you can use a regular file that you would find in your too...
From Samsung US
Hello Semper Fi, Thank you for reaching out and sharing your experience with us about the water filter in your Samsung refrigerator. I understand you...
Hi there, Thank you for bringing this to our attention. We want to speak to you directly to provide support and see what options we can offer to help...