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PureRelief Gray 14-in x 17-in Polyester Heating pad

Ratings & Reviews for Pure Enrichment PureRelief Gray 14-in x 17-in Polyester Heating pad

4.7
196
Review
 4.7 out of 5
196 Reviews

2 Star
0%

95% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The heating pad provides effective and soothing relief for neck and shoulder pain. Key features include a comfortable and contoured design, fast heating, adjustable temperature settings, and a convenient magnetic closure. Many customers report the product has helped alleviate chronic issues, allowing them to relax and sleep better. Reviewers also commend the quality, durability, and the company's responsive customer service.

Customer review summary generated by AI, including incentivized reviews.
196 Customer Reviews

Good heating pad!

Would Recommend

Good heating pad IN CONVENIENT SHape FOR NECK AND SHOULDER PAIN.

March 6, 2026

From Pure Enrichment

Stopped working within days of delivery

Would Not Recommend

Worked pretty well until a few days after delivery, when it suddenly wouldn’t power on.

February 7, 2026

From Pure Enrichment

Response from Customer Service

Hi Stef, Thank you for sharing your feedback. We’re sorry to hear that your PureRelief® Neck & Shoulder Heating Pad doesn't power on and we’d like to...

Customer ServiceFebruary 8, 2026

Soothing warmth for neck and shoulders

Love this product! Heats up fast and even. The warmth is very comfortable. The pad covers neck and shoulders perfectly. Nice price, too! Now, if you can come up with a hand warming device to soothe arthritic pain, that would be great!

December 9, 2025

From Pure Enrichment

Shoulder heating pad

Would Recommend

I really enjoy it, helps shoulders & back, which i have arthritis due to surgeries. Only thing i wish it had was a snap or sometype of closure to keep from falling/slipping off.

December 8, 2025

From Pure Enrichment

Larger

Would Recommend

Would like to have one that fits a mans broader shoulders

June 2, 2025

From Pure Enrichment

Great

Would Recommend

Great products, makes a big difference for wife as she spends a lot of time at the computer fir work. Helped her tension for sure.

January 10, 2025

From Pure Enrichment

Skimpy Size Doesn't Cover Shoulders

Wish the neck/shoulder heating pad was wider in size. Even for an average-sized woman, the heated area does not reach or cover the full shoulder area. (Definitely not as pictured online or on the box.) It's a missed opportunity to provide relief for rotator cuff soreness! My husband and I love our 'his and hers' XL heating pads for back pain. Our cat loves them too and stares at us waiting for his turn. lol.

September 9, 2024

From Pure Enrichment

Response from Customer Service

Hi Rhonda, Thank you for purchasing our PureRelief Neck & Shoulder Heating Pad and providing your feedback. If we can assist you with anything else...

Customer ServiceSeptember 9, 2024

Helps relieve neck, shoulder, arm, and knee pain.

Would Recommend

This is extremely helpful and relaxing with shoulder and neck muscles. Has also helped relieve headaches due to sore neck muscles. Has also helped relieve arm and knee/leg pain.

May 24, 2024

From Pure Enrichment

Nice but doesn't get very hot

Would Not Recommend

I have had other PURE heating pads and altho I like the shape of this one it doesn't get as warm as others and therefore doesn't help may neck and shoulders as well.

May 4, 2024

From Pure Enrichment

Response from Customer Service

Hi Karen, Thank you for purchasing our PureRelief Neck & Shoulder Heating Pad and providing your feedback. We are sorry to hear about your experience...

Customer ServiceMay 6, 2024

Good Buy

The heating pad heats up quickly and works well. The magnetic closure is a great feature, but could be bigger/stronger, and the neck area isn't quite high enough for someone like me who has a long neck, but otherwise so far so good. Irrespective of the foregoing, it is WAY better than a standard hearing pad to address muscles soreness in these particular areas.

April 1, 2024

From Pure Enrichment

A Game-Changer for Neck and Shoulder Relief!

I recently purchased the PureRelief™ Neck & Shoulder Heating Pad from Pure Enrichment®, and I must say, it has been nothing short of a revelation for me. As someone who spends countless hours hunched over a computer, the fast-acting heat this pad provides has become an essential part of my daily routine for easing muscle tension. The durability of this product is remarkable; it has withstood daily use with no signs of wear and tear, attesting to its high-quality construction. What really sets...

March 25, 2024

From Pure Enrichment

Overall good purchase

Would Recommend

Heat is particularly strong at the base of the neck. The magnetic clip at the throat is helpful to keep it in place. The only thing that would make it better is to have a bit more heft to it in order to press the fabric closer to the skin over the shoulders.

March 24, 2024

From Pure Enrichment

Just "OK" when it WORKED

Would Not Recommend

This neck/back pad worked "OK" for the times I used it, [which was less than a dozen times] I needed it this past weekend, so I pulled it out, and, NOTHING. Never did heat up even though eventually the little red lite came on [ flashing] and I unplugged this several times, gave it a rest, and tried again. NOTHING. No kids, No pets, carefully stored for next use. Very big disappointment as I have 4 other PUR heating products and one sound machine that I appreciate and use on a regular basis. Not ...

March 20, 2024

From Pure Enrichment

Response from Customer Service

Hi Chris, Thank you for purchasing our PureRelief Neck & Shoulder Heating Pad and providing your feedback. We are sorry to hear about your experience...

Customer ServiceMarch 20, 2024

Nice heating pad.

Would Recommend

We have two of these heating pads in our home and are happy with the product. I had an issue with one pad and called customer service and talk to Raymond. He was kind and helpful and was able to take care of my issue.

March 15, 2024

From Pure Enrichment

Amazing product

Would Recommend

I've used this product for almost 5 yrs for my neck and shoulder pain. It is a life saver. I highly recommend it to anyone who has pain or just want relief

February 15, 2024

From Pure Enrichment

A Great Gift for Grandma

Would Recommend

My husband purchased the Pure Enrichment neck and shoulder heating pad for his 90-yr-old mom last yearAnd she has probably used it continuously throughout the year! it is one of the rare occasions when we actually got her something that she could use and loves! She has rheumatoid arthritis and it has kept her neck and shoulders warm and comfortable!

February 8, 2024

From Pure Enrichment

Welcome comfort and relief

Would Recommend

I received the PureRelief Neck & Shoulder Heating Pad for Christmas from my daughter as a gift, and absolutely love the heating pad. It is soft, heats up quickly, and the contour of the pad fits nicely around my neck and shoulders. I even use it when not in pain as it is warm and cozy and helps me relax.

February 7, 2024

From Pure Enrichment

Excellent customer service

Would Recommend

I love this heating pad but it stopped working correctly less than one year after I purchased it. I called and made a warranty claim, which was quick and easy. The company is sending a replacement in a timely manner and I don’t have to return the defective one. I was very impressed with their customer service.

February 2, 2024

From Pure Enrichment