Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the bottom-load design for eliminating the strain of lifting heavy water jugs, with reliable hot and cold water dispensing earning consistent appreciation. Many highlight instant hot water for tea and coffee, plus the sleek, modern appearance. The intuitive setup and straightforward operation are frequently noted as hassle-free. Some customers report noise during cooling or heating cycles, and a few mention durability concerns including occasional leaks or components failing after a few years. Despite these drawbacks, most consider the convenient design and reliable performance excellent value.
Customer review summary generated by AI, including incentivized reviews.The bottles are very difficult to open
Would RecommendEase of set up
Verified Purchaser
Looks like it came in our kitchen
Would RecommendWorks right out the box just add bottle
Verified Purchaser
Great quality
Would RecommendWell made
Verified Purchaser
broke after one year
Would Not Recommendsnow flake light flashing won't despnce water after one year of buying this using about 1 5gallon bottle a month called Custer service they said they would not help me. don't buy this pice of crap
Easy to change bottles
Would RecommendEasy set up
Verified Purchaser
It was easy to set up and works we''
Would RecommendVery good.
Verified Purchaser
Good Product
Would RecommendWe bought this while it was on sale! Online is cheaper than in stores so we did a drive up order. This is better than the plastic one. This one is more durable.
Verified Purchaser
Thanks for the kind words! We're so glad to hear that you are enjoying your Primo dispenser.
Watercooler
Would RecommendLove the bottom load feature
Verified Purchaser
Thanks for the kind words! We're so glad to hear that you are enjoying your Primo dispenser.
SO MUCH EASIER to refill and use!
Would RecommendLightweight, clean lines, easy fill, compact and sleek
Verified Purchaser
I like the safety feature of the hot water
Really happy with the purchase. Easy to set up, good quality.
Verified Purchaser
Thanks for the kind words! We're so glad to hear that you are enjoying your Primo dispenser.
Water cooler? More like water not cool.
Would Not RecommendI hate this thing so much. This is the worst appliance I've ever owned. I want to recreate the Office Space fax machine scene with it. The biggest problem with it is the noise. When it's heating/cooling and pumping water into the tank, it sounds like a jackhammer. I can hear it from across the house. It also leaves a good amount of water in each bottle when it demands to be reloaded. And I actually find it more difficult to load the water than the traditional water cooler. I hate it so m...
Thank you for providing your feedback, Jason. Please contact us at PBonlinereviews@primobrands.com if you need any further assistance with your d...
Easy to use
Would RecommendIt’s quiet, I like the light so at night I don’t have to turn on lights to get water
Verified Purchaser
Thanks for the kind words! We're so glad to hear that you are enjoying your Primo dispenser.
Depend on Primo products
Would RecommendGreat product. Reliable company. Good features.
Verified Purchaser
Thank you for watering us with love!
Hot water safety button prevents accidental burns
Would RecommendBought this bottom load as it is easier to reload the water. Water is very code and hot water is nice for tea and hot chocolate.
Verified Purchaser
Thanks for the kind words! We're so glad to hear that you are enjoying your Primo dispenser.