
Ratings & Reviews for Pfister Raya Stainless Steel Double Handle Deck-mount Pull-down Kitchen Faucet with Sprayer (Includes Deck Plate) (Includes Soap Dispenser)
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product appears to have a mix of positive and negative feedback. On the positive side, customers praised the sleek design, ease of installation, and useful features like the pull-down sprayer and soap dispenser. However, many reported recurring issues such as the handle getting stuck, buttons/controls malfunctioning, water pressure problems, and the sprayer head/hose failing prematurely. The consensus is that while the product looks attractive, it suffers from design flaws and quality control problems that lead to frequent breakdowns and the need for replacement parts.
Customer review summary generated by AI, including incentivized reviews.works about a year
Had a little over a year, and the sprayer buttons quit working. Of course, the receipt is long gone. DO NOT RECOMMEND
From pfisterfaucets.com
Excellent and attractive kitchen faucet
Would RecommendI don't understand the bad reviews. I've had two of these now in two different houses. The most recent I've had for 3 years with absolutely no problems. Very attractive and great flow and spray is contained. Love the pause button on the sprayer as well.
From Raya Matte Black Single Handle Deck-mount Kitchen Faucet with Sprayer (Includes Deck Plate) (Includes Soap Dispenser) Verified Pro
Junk, but hey, they keep replacing the parts free.
This thing is garbage. Looks fine, but fails yearly or twice a year. We gave up on using the electronic on/off within the first year. We had them replace that part twice. We just have been using it without the electronic part since. The spray head dies yearly, sometimes more. It stops switching between the two spray modes. To their credit, they just keep replacing the part for free. I can almost set my calendar for the next failure though.
From pfisterfaucets.com
Hello Nate, Thank you for sharing your experience with us, and we're sorry to hear you encountered issues with your faucet. We want to help and get t...
Constantly breaking
We've had this faucet since 2018 and I regret purchasing it. It looks great and when it works, it works well. However, we've needed THREE repairs to it since our initial purchase. I do not recommend this faucet to anyone.
From pfisterfaucets.com
Hello Ckron79, At Pfister, we put tremendous value on the experience that our consumers have with our products - from initial purchase to installatio...
Avoid this one
I think we've had this about a year and a half. First it started leaking at the handle. Now the buttons are stuck and virtually no water comes out. How is it that I grew up with the same faucet in my original home for twenty years and this one can't make it two years? We had no plumber come and service that ugly kitchen faucet, but it didn't leak and my dad never had to mess with it. This faucet is probably typical of the throwaway stuff they make these days. Maybe we were lucky to get a year...
From pfisterfaucets.com
Hello Harry, We're here to help! If you haven't called us already, please do. As the original purchaser, your faucet is backed by Pfister's Limited L...
Complete garbage
Would Not RecommendBe prepared for the aerator to last under 1 years, and then replace again soon after.
Hello Whocares1,
We're here to help! If you haven't called us already, please do. We would be happy to send you the replacement ae...

Garbage product, wish I could give a 0 star.
Would Not RecommendWe changed our faucet in 2022 Summer, it’s been a year and paint coating came off. Now we have to change our faucet again. NEVER USING PFISTER AGAIN!!!!!!
From Raya Matte Black Single Handle Deck-mount Kitchen Faucet with Sprayer (Includes Deck Plate) (Includes Soap Dispenser)
Hello NoPfister,
Thank you for sharing your experience with us. We want to help with your faucet, but we need to gather more information f...

Raya faucet
Would RecommendBought during covid, great looking faucet, works nicely. Needed a new sprayer and hose, both delivered promptly and free of charge thanks to the lifetime warranty. Would buy another Pfister product without hesitation.
From pfisterfaucets.com
Bad design
Would Not RecommendDon’t buy this faucet. And save your sanity. Two design flaws: 1. has a notch that needs to fit in faucet dock. This never happens on its own, you will have to guide it EVERY time, 2. The weight is not affixed to the hose, so even though the weight is quite heavy, there is not enough weight to pull the faucet hose back up or seat in the above mentioned notch. ARGH!!!
Hello Hill,
The spray head of this faucet does not automatically retract, but it does include our AccuDock technology. This advanced docki...

Do not buy
Would Not RecommendThe faucet buttons constantly get stuck. We can get them unstuck but then it keeps happening. It has been such a hassle especially since we use the sink all the time!
From pfisterfaucets.com
Hello, We're here to help! If you haven't called us already, please do. Pfister's Pforever warranty covers the finish and function to the original pu...
I would recommend this product to a friend
Would RecommendSleek high end design and good quality product for the price
From Raya Matte Black Single Handle Deck-mount Kitchen Faucet with Sprayer (Includes Deck Plate) (Includes Soap Dispenser) Verified Purchaser
Issues
We had this installed several years ago. We loved the look and it performed will. The buttons get stuck and need to be pulled out with your finger nails. Then one day the lever wouldn't move to turn the water on. After a bit, I took off the handle with an allen wrench and noticed that the dome like part that the handle goes into hadn't moved so the handle was stuck. I adjusted it so the handle could move and tightened again with the allen wrench. I have had to do this pretty regularly.I think ...
Hello BobT,
Thank you for sharing your experience with us. We want to get more details about the issues you encountered with your faucet s...

No hot water, button sticks, "lifetime" warranty l
Would Not RecommendPfister LIES. Their "lifetime" warranty is for ONE year. One year!! Calling that a lifetime warranty should be illegal. The buttons stick, and we no longer get hot water coming from it (dishwasher and other faucets are fine). I guess Pfister thinks you should replace their faucets every year, and pay them for the privilege. I will never buy anything Pfister again, period, it's a fist up your you know what.
Hi DavidC,
The product is under a Lifetime warranty to the original purchaser of the product. If you purchased the faucet, you are covered...

Lasts about 2 years.
Would Not RecommendHas had problems with the buttons a few times. This time is is completely broken. Not a good product.
From pfisterfaucets.com
Hello Keithd, We're here to help! If you haven't called us already, please do. We'd be happy to send you the replacement spray head at no cost under ...
save your money
i purchased this faucet 6-7 years ago and had a problem they covered it under warranty and had another problem faucet qont turn on unless you play qith handle for awhile and when researching it i found they had this problem for years and still haven't fixed it just cover it under warranty and I'll be without a faucet for 5-7 days while the send the part. are you kinding me. i throw it out and went to a different brand. research your faucet reviews before purchasing i know you can only take a fac...
From Raya Matte Black Single Handle Deck-mount Kitchen Faucet with Sprayer (Includes Deck Plate) (Includes Soap Dispenser)
Hi dodgepdw,
Thank you for sharing your experience with us. We’re sorry for your trouble and to hear that you have already replaced your f...

Raya Black single handle kitchen faucet
Would RecommendThis is a great Fossett. Great size. It is the perfect black, it was not to Matt and it works with all of the other black Decour we have.
From Raya Matte Black Single Handle Deck-mount Kitchen Faucet with Sprayer (Includes Deck Plate) (Includes Soap Dispenser) Verified Purchaser
Great quality!
Would RecommendI like it because it is has a good height and well design, to wash the dishes!
Verified Purchaser
Poor Quality
Would Not RecommendAfter 2 years the tap is already broken. Its made with cheap plastc parts. Because we aren't the "original purchaser" we do not qualify for warranty replacement.
From pfisterfaucets.com
Hello JanJ, Thank you for your feedback. Pfister's Lifetime Warranty covers the finish and function to the original purchaser of the product. If you ...
Hello Campbell Fam, We can help. Can you give us a call? We want to gather more details about the problem you are experiencing with your faucet. Pfi...