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Raya Spot Defense Stainless Steel Double Handle Deck-mount Touchless Pull-down Kitchen Faucet with Sprayer (Includes Deck Plate) (Includes Soap Dispenser)

Ratings & Reviews for Pfister Raya Spot Defense Stainless Steel Double Handle Deck-mount Touchless Pull-down Kitchen Faucet with Sprayer (Includes Deck Plate) (Includes Soap Dispenser)

3.5
212
Review
 3.5 out of 5
212 Reviews


63% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The Pfister Touchless Faucet has received mixed reviews. Many customers praised its attractive design and touchless functionality, but a significant number reported persistent issues with the sensor, spray head, handle, and overall reliability. Several customers experienced repeated failures and needed to replace parts, even with the lifetime warranty. While some were satisfied, the majority of reviews suggest this is not a reliable or durable product.

Customer review summary generated by AI, including incentivized reviews.
212 Customer Reviews

Love This Tap

Would Recommend

I’ve bought this for two different houses. Always got the plug so it’s attached to the outlet, worked perfectly and don’t have to worry about changing batteries. So easy to use Now trying to find it in Europe as I’ve moved again

January 2, 2026

From pfisterfaucets.com

Stay away!

Id give it 0 if that was an option! Terrible faucet - awful solenoid valve design. It won't turn off when running hot water. After 3 minutes, it will time out and turn off...or turn it to cold. I'm on my 3rd valve. It works fine for a few months and then back to not working correctly.

November 28, 2025

From pfisterfaucets.com

Response from Pfister

Hi Rodney, Thank you for sharing your experience with us. We’re sorry for your trouble. We are glad to see that you have contacted our Support Team a...

PfisterDecember 2, 2025

Excellent and attractive kitchen faucet

Would Recommend

I don't understand the bad reviews. I've had two of these now in two different houses. The most recent I've had for 3 years with absolutely no problems. Very attractive and great flow and spray is contained. Love the pause button on the sprayer as well.

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Don't waste you time on this

Would Not Recommend

Not recommended. Within 1 year. Sensor does not work. 2 years into it, the soap pump was replaced, sensor replaced 3 times. Just filed another warranty for the 4th time. I kept changing batteries, thinking is the weak battery. I am convinced my batteries are fine, just short lived sensor that goes out every 6-9 month. My spray button no longer works. Only way to release the spray is to turn it off or pull the button back up. I bought this because it is life -time warranty - - expecting...

August 5, 2025

From pfisterfaucets.com

Response from Pfister

Hello MTa, Thank you for sharing your experience with us. We are sorry to hear you are having trouble with your Raya Touchless kitchen faucet. We wan...

PfisterAugust 7, 2025

Don't buy

Sensor stops working after a couple of years. Tried to use their "bypass" method but you still have to turn on the water with the sensor. The nozzle also slowly comes unscrewed over time. It's a constant battle of troubles with this awful faucet.

November 7, 2024

From pfisterfaucets.com

Response from Customer Care Team

Hello bob27, Thank you for your feedback. The faucet sensor also has the ability to be overridden to use the faucet in manual mode if needed and then...

Customer Care TeamNovember 8, 2024

Complete garbage

Would Not Recommend

Be prepared for the aerator to last under 1 years, and then replace again soon after.

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Response from Pfister

Hello Whocares1,

We're here to help! If you haven't called us already, please do. We would be happy to send you the replacement ae...

PfisterApril 1, 2024

Pfister

Garbage product, wish I could give a 0 star.

Would Not Recommend

We changed our faucet in 2022 Summer, it’s been a year and paint coating came off. Now we have to change our faucet again. NEVER USING PFISTER AGAIN!!!!!!

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Response from Pfister

Hello NoPfister,

Thank you for sharing your experience with us. We want to help with your faucet, but we need to gather more information f...

PfisterJanuary 10, 2024

Pfister

Getting the fourth sensor for this Fossett in year

Would Not Recommend

This is the fourth sensor that we put in and the last three years. I know it has a lifetime warranty but this is ridiculous. It’s time for a different kitchen sink faucet. My parents have a different brand and theirs is a touch and they haven’t had any problems.

October 19, 2023

From pfisterfaucets.com

Response from Pfister

Hi deekayw2023, We're sorry you're experiencing issues with your faucet sensor again. Before you replace it, please call us. We want to help and sen...

PfisterOctober 20, 2023

Quality faucet

Would Recommend

Metal brushed nickel body, does not leave fingerprints. Touchless sensor for easy operations. Classic style that fits a modern kitchen.

September 24, 2023
Verified Purchaser
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Bad design

Would Not Recommend

Don’t buy this faucet. And save your sanity. Two design flaws: 1. has a notch that needs to fit in faucet dock. This never happens on its own, you will have to guide it EVERY time, 2. The weight is not affixed to the hose, so even though the weight is quite heavy, there is not enough weight to pull the faucet hose back up or seat in the above mentioned notch. ARGH!!!

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Response from Pfister

Hello Hill,

The spray head of this faucet does not automatically retract, but it does include our AccuDock technology. This advanced docki...

PfisterJune 6, 2023

Pfister

I would recommend this product to a friend

Would Recommend

Sleek high end design and good quality product for the price

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Sensor does not function properly and is common.

Would Not Recommend

The sensor stopped working 5 minutes after plumber let. I called Pfister and they are sending a new control box--who knows how I will install it. Otherwise faucet works like a faucet. Just didn't get what I paid for.

April 3, 2023
Verified Purchaser
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Response from Pfister

Hello Sensorless2023,

Thank you for sharing your experience with us. We are happy to hear you got ahold of our Support Team and are being ...

PfisterApril 4, 2023

Pfister

Issues

We had this installed several years ago. We loved the look and it performed will. The buttons get stuck and need to be pulled out with your finger nails. Then one day the lever wouldn't move to turn the water on. After a bit, I took off the handle with an allen wrench and noticed that the dome like part that the handle goes into hadn't moved so the handle was stuck. I adjusted it so the handle could move and tightened again with the allen wrench. I have had to do this pretty regularly.I think ...

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Response from Pfister

Hello BobT,

Thank you for sharing your experience with us. We want to get more details about the issues you encountered with your faucet s...

PfisterFebruary 28, 2023

Pfister

No hot water, button sticks, "lifetime" warranty l

Would Not Recommend

Pfister LIES. Their "lifetime" warranty is for ONE year. One year!! Calling that a lifetime warranty should be illegal. The buttons stick, and we no longer get hot water coming from it (dishwasher and other faucets are fine). I guess Pfister thinks you should replace their faucets every year, and pay them for the privilege. I will never buy anything Pfister again, period, it's a fist up your you know what.

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Response from Pfister

Hi DavidC,

The product is under a Lifetime warranty to the original purchaser of the product. If you purchased the faucet, you are covered...

PfisterJanuary 17, 2023

Pfister

save your money

i purchased this faucet 6-7 years ago and had a problem they covered it under warranty and had another problem faucet qont turn on unless you play qith handle for awhile and when researching it i found they had this problem for years and still haven't fixed it just cover it under warranty and I'll be without a faucet for 5-7 days while the send the part. are you kinding me. i throw it out and went to a different brand. research your faucet reviews before purchasing i know you can only take a fac...

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Response from Pfister

Hi dodgepdw,

Thank you for sharing your experience with us. We’re sorry for your trouble and to hear that you have already replaced your f...

PfisterNovember 22, 2022

Pfister

Raya Black single handle kitchen faucet

Would Recommend

This is a great Fossett. Great size. It is the perfect black, it was not to Matt and it works with all of the other black Decour we have.

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