Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has received mixed reviews. Customers praise its performance, describing it as producing excellent results for cooking various dishes and having even heat distribution, good temperature control, and ease of use. The build quality is also commended as sturdy and of great quality. However, some customers have experienced issues with the power cord, igniter, and uneven heating. There were also complaints about receiving a damaged product and difficulties with the assembly process. Despite these problems, many still recommend the product due to its competitive pricing compared to other brands.
Customer review summary generated by AI, including incentivized reviews.Idiot Engineering, Worse QC
Would Not RecommendThe first one that shipped to our home had major knicks and dents. But the thing is just not well engineered AT ALL. Get a Blckstone instead. The grease trap pan does not sit flush, is always tipping at an angle. The chute to the grease trap has a stupidly thought out bend at the bottom that fills up with the smallest scraps, and clogs. Does not clear easily. The worst aspect is that if you have no power, it will not operate. After one year and a day, the so-called SmartTemp electronics died....
Disappointed
Would Not RecommendIt wasn’t put together properly. Plus, I haven’t even used it yet and it’s starting to rust
Verified Purchaser
Hi! If Lowe's didn't put it together properly, you can easily find the instruction manual on our website if you don't already have it, wh...
I would say look elsewhere.
Would Not RecommendThis is not lowes fault. I ordered this grill on July 17th, 2024. Lowes wasn't able to build it because they were missing a part. That took 3 WEEKS to get in. I then received the grill which then didn't work as the power chord was bad. as of 9/4, I haven't been able to use my grill all summer and am still waiting another 2 week on the power chord. This has been an absolute waste of money. I would look for another supplier to buy from.
We are so sorry for these issues and your frustration. We are working to have that power cord to you soon so that you can enjoy some delicious meals ...
Great company loco
Would RecommendHad it delivered come to find out bottom piece was dented called loco to get a new piece with no hesitation Jamin with loco customer service did just thst and replaced it and had it sent out next day got it within 2 days that to me is a great company that stand by there product and has great customer service will buy more loco grills in future thanks
Loco grill
Would RecommendThe grill is working fine so far but there was shipping damage to the front of the grill.
Verified Purchaser
junk
Would Not Recommendjunk
Verified Purchaser
We'd love more information regarding your rating. We're happy to help if you have an issue. Please email us at customerservice@lococooker...
Unsure
The griddle was delivered a couple days late. No big deal. However, the bottom of the box was soaking wet and practically falling out. The griddle top is not taking the seasoning well. And we plan to call Loco customer service. Overall, still up in the air on the Loco griddle and very disappointed in how the box was delivered to us.
Verified Purchaser
Sorry you received your unit with a wet carton. Please do reach out to LoCo for support.
looks good
Would RecommendHavr not used the grill
Verified Purchaser
Hard install/great product
Would RecommendThe build was hard not for anyone without power tools overall works and looks great
Verified Purchaser
It is very time consuming to put it together.
Would RecommendLike it
Verified Purchaser
Missing/damaged burner box, no support on Saturday
Have all the parts out to inventory before assembly and the burner box left burner is misformed and loose in the frame. A screw in the burner (back side) that is attached to a small bracket is half out and won't tighten. Dings and nicks in the finish.
From BILT
You have to plug it into a socket to use sensors.
Would RecommendI like that you can set a temperature for each side of the griddle and it seems to hold temp very well. It is very easy to clean.
Verified Purchaser
Dave, it sounds like you could use some help troubleshooting from our team! We'd love to speak with you further about your issues. Please email u...