Ratings may include incentivized customer reviews.
What Customers Are Saying
The dehumidifier is effective at reducing humidity levels and improving air quality, with many users praising its performance, efficiency, and ease of use. It is described as quiet, well-designed, and durable, with a user-friendly control panel. However, a small number of customers have experienced issues such as premature failure, leaking, or design flaws that make the water bucket difficult to empty. While the majority of users are satisfied, a few felt the product was overpriced for its lifespan.
Customer review summary generated by AI, including incentivized reviews.Fire Hazard
After less than 4 years is not functioning properly. Seems to be a known problem after reading other reviews. Stays on even when turned off. Runs hot and non-stop. I am sure it is a fire hazard. When set at 50% found still running when room at 30%. I turned it off. It will turn back on on its own with no display lights on. Spent too much money on this product to have it quit now.
From lg.com
Puricar 50 PT. Dehumidifier (Black) Lg
Had the puricare dehumidifier for 4 years and now it just keeps running when power is turned off, and is warm to the touch. Conserved of fire Hazzard and safety of my family. To much money spent for this to happen. LG normally has quality products but this is very concerning. Still have the receipt, Need support to replace asap.
From lg.com
Hey there. The safety of you and your family is our top priority, we ask that you unplug the humidifier so that you can mitigate any risk associated t...
Fire Hazzard
High hopes for a well know name but it's pretty much garbage. I unplug it and it run. In fact it's constantly running. Now it doesn't remove humidity and doesn't shut off with full bucket. This unit is a fire Hazzard.
From lg.com
Hey there! We want to help get your LG dehumidifier working again so you can turn it off when you want and continue to maintain it for a long time. Pl...
Not a Durable Dehumidifier
This LG UD501KOG5 dehumidifier is 2-3 years old, and it has stopped working. The coil iced up, and the unit leaked all over our carpeting. It’s not very old, and I certainly expected more life out of this higher priced unit. My husband took off the cover and found that it was clean inside. The filter was not clogged. We have no idea why it suddenly decided to die. Can this unit be repaired?
From lg.com
Hi Anita! We'd love to help get your dehumidifier working properly again. To start, we recommend utilizing the Auto Defrost function. Some frost is ex...
ICE on coils after 2.5 years
[This review was collected as part of a promotion.] This producted worked well for 2.5 years, but now is building up ice on the coils.
From lg.com
Hi there. Thank you for reaching us. I'm so sorry to hear that your LG Upright Freezer has started building up ice on the coils after working well for...
Doesn't work in less than 2 years
[This review was collected as part of a promotion.] Coils freezing over and constantly runs without lowering humidity in less than 2 years. My mother has a dehudifier that is from the 80's or early 90's that still works. Products these days are terrible and LG should be ashamed to put their name on something this expensive that doesn't last 2 years. Use thicker copper and better welds and the coolant won't leak away causing this issue.
From lg.com
Hi there, Thank you for reaching us. I'm so sorry to hear that your LG dehumidifier has been experiencing issues with the coils freezing over and cons...
Great features !
[This review was collected as part of a promotion.] I just purchased this machine a month ago. It is the best dehumidifier I have ever owned . It is quiet , easy to use amd so easy to clean . It is so efficient and works beautifully.
From lg.com
Hi, There! Thank you for taking the time to share your experience with our LG dehumidifier. We're thrilled to hear that it has exceeded your expectati...
Expensive trash
Would Not RecommendDidn't last 2 years of use. For that price it should last at least a decade. Runs constantly and only shuts off the 1 hour for "safety standby." Coils are frozen and doesn't get below 55% humidity. I keep the filter and coils clean and leave plenty of space for air flow.
failed in 2 hyhears
[This review was collected as part of a promotion.] After 2 years use, ice builds up at the coil and doesn't collect any water. Very dissappointed.
From lg.com
Hello, there. We regret to hear about the issue you're experiencing with your LG dehumidifier, model #UD501KOG5, after two years of use. We understand...
Excelente uso para mi ambiente
[This review was collected as part of a promotion.] Sí claro estoy utilizando este producto ya desde dos décadas ! Jamás se descompuso inclusive lo llevé a mi país, y es ahí donde mayor utilidad le doy !💪🏼❤️
From lg.com
Rusting
[This review was collected as part of a promotion.] Junk, barely lasted 13 months.. rusting like crazy.
From lg.com
Hello there! We're sorry to hear about your dissatisfaction with the LG PuriCare Dehumidifier. We value your concerns, so please leave your thoughts o...
Do not buy
Overpriced piece of junk. Barely lasted to 16 months and lg chat is terrible. One would assume being the most expensive units on the market, it would last longer.
From lg.com
We're sorry to hear about your experience with the LG PuriCare™ 50-Pint Dehumidifier. To address the issue, you can try checking if the water tank is ...
Excellent
I have had this purifier running nonstop in my 120 yr old basement for 2 yrs now and it works perfect ! The bucket needs to be emptied once a day in summer months and once a week in winter . It has drastically improved the air quality in my basement and no more moldy smell
From lg.com
Best one yet
I have owned dehumidifiers in the past that never lasted long. The automatic defrost feature I pray will eliminate that problem. The unit is built well, quality everything fits tight. The water storage receptacle is easy once you learn how it fits, not that difficult to figure out. Not loud for a dehumidifier, is keeping my finished basement dry and free of odors. Very happy with purchase hope it lasts many years!
From lg.com
A real workhorse of a dehumidifier
From lg.com
Hello, there. We're glad you're very happy with the LG PuriCare™ 50* Pint Dehumidifier, model # UD501KOG5. We also appreciate your suggestion regardin...
solid machine
Bought a month ago and it seems to be working well. seems well made, so far. Have had several other brands, all looked like clones of each other, all failed in 2 to 3 years, don't know if that's normal or not. This is the third bran I have bought , I hope it lasts longer than the others. Works well easy to use quiet and seems solidly built. Metal construction and triple sealed wires and 1 hour a day auto shut off to help prevent overheating, all good features
From lg.com
Exceptionally well designed
I have one which worked 24/7 for several years flawlessly. As compared with other dehumidifiers, this one is easier to empty and the bucket is much easier to clean when dirty. Of course, the filter is washable..
From lg.com
Dehumidifier--avoid
bought in Summer of 2022; worked Ok; when I went to use it this May 2023, it would freeze up and not collect water. All its tests said it was OK lol I believe its either a design or manufacturing defect. Only 1yr warranty so I was out of luck!
From lg.com
We understand how frustrating it must be to experience difficulties with its performance. We apologize for any inconvenience caused and want to assure...
Quality at it's BEST
I have two LG dehumidifiers running every summer, attesting to their consistent performance and durability. Their superior quality and efficiency make them my go-to choice for effectively reducing humidity levels. LG dehumidifiers truly excel in providing a comfortable and controlled indoor environment.
From lg.com

Hi Kate. Thank you for sharing your experience with your LG Dehumidifier. We appreciate your feedback and understand how important reliable performanc...