Ratings & Reviews for LG TurboWash 360 Smart Wi-Fi Enabled 5-cu ft High Efficiency Stackable Steam Cycle Front-Load Washer (Black Steel) ENERGY STAR

I'm impressed!

So far I've been impressed by how thoroughly this unit cleans: It has removed stains and other discolorations that my previous washer did not. It's also significantly more quiet. The only concern I have is with the "detergent amount" learning curve: I seem to consistently make the wrong choice between 1 Tbs. and 2 Tbs. - and end up with a washer full of suds as a result! Not enough to set-off the suds sensor but, still, an alarming amount of foam from "he" detergent...

Terrible machine!

Have owned this product since 2021. It is terrible! I have had to have it repaired four times in that short amount of time. With the price of parts and labor LG would’ve been better off replacing the item with a newer, more reliable one.

zero Stars

Terrible. It stopped draining water just after a year, after the warranty. I tried to clear the drain pump and replace the drain pump motor, still did not work. I got tired of the hassle, gave up and bought a different brand.

Drum Bearing Problem

After less than 6 yrs use, the bearings on the drum went out. These are very costly to repair, due to the model’s design. Chose this model b/c it did not have smart features. Replaced it.

[This review was collected as part of a promotion.] I bought a a part that needed to be replaced and I got it within 2 days .It was happen quick

No drum light

I just got this washer and two things I noticed right away is that it’s louder than my old washer and there’s no drum light! I feel like I moved backward from my 13 yr old washer that I just replaced. Otherwise, it seems fine. Very simple to operate.

Great Washer

[This review was collected as part of a promotion.] I truly love this washer. The features exactly perfect.

This review sucks. And so does your AI. The first washer broke after only 8 years.

Required accessories are not included

I contacted LG Help before purchasing this washer to find out if anything was needed for the installation - specifically hoses. I was assured that everything needed was included. The only accessory mentioned on the site is the optional pedestal. It was only after the installers left today that I read the owners manual that states that the hot and cold water hoses are REQUIRED ACCESSORIES that are sold separately. NO WHERE on this site are the required accessories mentioned. The LG help said ther...

Excellent washing machine

I've been using this washing machine for a couple of years and have been completely satisfied. It cleans my clothes, but is also gentle on them. I use the cold or low temperature settings and everything comes out clean. I can wash large items, like rugs, The machine has bells and whistles, but also obvious options (e.g., gentle and normal cycles) so I can accomplish what I want. Very happy with my purchase.

Great washer, for 4 years

I love the way it washes. When we first got the washer it was soo quiet.! It washed everything so clean too. And then it started..after 4 years...to sound like a Cement mixer. Now it is dying. The repair person says the bearings are shot. Cost for repairs is high enough that I'm just going to buy another one. I do like it that much.

A lot of features

New to my LG washer and dryer. I’m still confused as to why normal wash is 3H. I downloaded the Manuel. Is there any way to not have my wash go for 3H. Is there a reason someone will wash a load for 3 hours? Even some of the other settings are 60-90 minutes.

Ok but a couple probs

[This review was collected as part of a promotion.] One problem we’ve had is the tray for liquid soap, etc. is always full of water unless you gently tip it upwards and wait a couple minutes for it to empty. No big deal. The bigger problem is the gasket around the door is always full of moldy gunk black disgusting film. This is OK too if you’re willing to leave the door open to allow the interior to dry, and wipe the gasket after each use. This actually doesn’t help so I scrub with bleach and/or...

Violent Washer Door Vibrations and Leaks Water.

Stay away from this washer! The front loading door vibrates violently during wash or rinse cycles and leaks water after just two weeks of use.

LG is a Scam

Lg washers are a scam. The electrical panel short circuited, which is not repairable. This happened less than 5 years of use. I will never buy any LG products again.

Poor value

We have only owned this washer for five years and the bearings are shot (they started going bad after three years), and the fix is too expensive to make it worthwhile. It also has constant odors regardless of how often we clean it and empty the drain. Do not recommend.

Very happy six months in

We have had this machine for six months since December 2024. So far it is a great machine. Our clothes are clean, the machine is quiet and the chime at the end of the cycle is pleasant and reminds us the load is finished. We leave the door and compartment open at the end of the cycle to keep the machine mold and mildew free and have had no odor issues. The only downside that I can see is that if you wash something bigger and heavier such as a large blanket or light comforter the machine moves ou...