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SmartCode Lever Satin Nickel Keypad Electronic Handle Lock ft. SmartKey Security

Ratings & Reviews for Kwikset SmartCode Lever Satin Nickel Keypad Electronic Handle Lock ft. SmartKey Security

4.1
258
Review
 4.1 out of 5
258 Reviews


78% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the keyless convenience and security, with most highlighting the freedom from carrying keys and the ease of programmable codes. The auto-lock feature engaging after door closure is frequently cited as a valuable security benefit. Many report exceptional durability with locks functioning flawlessly for two to three years on original batteries. However, some experience recurring keypad unresponsiveness and locking mechanism failures, particularly after one to two years of use. Despite these drawbacks, most customers consider the lock a worthwhile investment for daily convenience and long-term reliability.

Customer review summary generated by AI, including incentivized reviews.
258 Customer Reviews

Nice lock but needs work

Would Not Recommend

Iv had this lock for maybe 2yrs. And it worked great until a few months ago. It was completely dead without a warning. I replaced the batteries which is a pain. After a few weeks the lock was dead again without warning. No beeps, lights. The batteries only remove from the top, so i have to remove my deadbolt to change out batteries. Not a good design. I dont know why the lock keeps draining batteries, but i plan to replace it with a different lock as this one is no longer reliable.

December 22, 2022

From kwikset.com

Response from Customer Care

Hello Gms118, Thank you for sharing your experience and we’re here to help! Please follow this link for troubleshooting steps that will help extend y...

Customer CareDecember 27, 2022

Died after 2 years

Electronics died after 2 years. batteries last 1 day and lock is useless.

December 17, 2020
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Response from Kwikset

Hello Don56,
Thank you for sharing your experience. The SmartCode 911 comes with a 1-year Electronic and Lifetime Mechanical and Finish Warranty...

KwiksetDecember 17, 2020

kwikset

Installed, Worked Great for 3 Days

Would Not Recommend

After working without an issue for 3 days, the bottom 2 buttons - 1/2 and 9/0 stopped functioning. Now have to redo and stay on hold with kwikset's customer support for eternity.

September 1, 2020
From SmartCode Satin nickel Keypad Electronic Handle Lock
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Batteries last and last

Would Recommend

I have had this lock for about 3 years. I haven't had to replace the batteries yet. The lock is used daily and has worked flawlessly.

May 21, 2020
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works ok!

Would Recommend

[This review was collected as part of a promotion.] I bought this for Mom, and it works well. However, one of the buttons is not as spring like as it could be. It still works, but for how long? Big issue, replacing the batteries will require removing the deadbolt already installed above the lock. Not hard to do, but not convenient. It's not a fail, but not a great success. The batteries only slide out directly above the lock and not to the side for replacement. Many doors have dea...

May 10, 2020

From kwikset.com

Response from Customer Care

Hi Mpolo12001, We appreciate you taking the time to share your experience with us, and we’re sorry to hear about your trouble with one of the keypad ...

Customer CareMay 14, 2020

Programming process unnecessarily complicated

Would Not Recommend

The BAD: This electronic lock is crap compared to other electronic locks. Cheap plastic parts on the inside (mainly the shaft that rotates and opens the door) and the programming process is far more complicated than it need be - almost like it was developed by a room full of monkeys randomly hitting keystrokes. The GOOD: I like the ability to rekey the lock so that I can have an electronic lock on one door and a regular door lock on a second door so that both locks can use the same key. Still...

January 19, 2020
Sweepstakes
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Response from Kwikset

Hi Simmons,
Thank you so much for your feedback on our programming process, it is something we are working to improve and we appreciate your fee...

KwiksetJanuary 30, 2020

kwikset

Do not buy

Would Not Recommend

Stay away from this lock set. I have installed thousands of lock sets. I used to do home repair professionally. So, I do know what I’m talking about. This thing won’t let you program your code and when I finally got it in and tested it several times before closing the door. I walked out the door, locked it and tried to unlock with my code and it wouldn’t unlock. I used the pass key and tried to reprogram it, even tried the factory reset several times. It would not program my code. I tried callin...

January 12, 2020
Sweepstakes
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Would Recommend

Love it! My husband has used this product at his place of employment and it works so well we got one for home!

December 3, 2019
Verified PurchaserSweepstakes
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Easy to enter and exit!

I Have this inside my home to lock my bedroom and closets for years They are one of my most important feathers of must have to insure wondering people that might be to there for a party and get curious and roam inside your house!

December 1, 2019
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very easy to install, easy to use

Would Recommend

it was easy to install and is ready to use, my daughter loves that she doesn't have to carry a key around

November 26, 2019
Verified PurchaserSweepstakes
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Works like a champ

Would Recommend

Bought for my garage door and haven’t looked back since.

November 25, 2019
Verified PurchaserSweepstakes
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It Worked Well for 3+ Years

Would Not Recommend

I simply loved the convenience of this lock and recommended it to others. I've had it for several years and then one day I had to put the numbers in several times. Then it wouldn't disengage from locked to unlocked. It was like it got caught on something and the inside lock/unlock switch would not unlock though the mechanisms inside was working. Then none of the numbers worked. Then even the key wouldn't unlock the door. Thank goodness I have three doors of entry!!! You don't need entry l...

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Great

Would Recommend

I've been using mine daily for over two years and still on the first set of batteries. Very surprised at how long the batteries have lasted. Just cheap Ray O Vac alkaline batteries also from Lowes.

November 14, 2019
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Keypad Stopped Working

Would Not Recommend

Like most of the 1 star ratings I had a bad experience. Within a year they keypad stopped working. I wasn't sure exactly when I bought it, said around a year ago. Tech support said it's been over a year so it's not covered but if I bought a new one I could get another year of warranty on that one...brilliant. I expressed my disappointment that such an expensive product obviously has a design flaw (after reading all the 1 star reviews here). Anyway, turns out it's within a year so I'm going back ...

November 6, 2019
Sweepstakes
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Smart code AND SmartKey!

Would Recommend

Love this Kwikset Lockset! It's simple and all in one piece.

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This is perfect!

Would Recommend

My girlfriend put this on less than 5 minutes and she’s not the most handy! Super easy to install.

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Nice

Would Recommend

Works good we entered three codes on it for all our family and use it daily.

September 26, 2019
Verified PurchaserSweepstakes
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Door Lock

Would Recommend

Unit works very well this is the second unit we have purchased

September 18, 2019
Verified PurchaserSweepstakes
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Don't bother buying

Would Not Recommend

We were not happy with this keypad. Had defective screws, and latch. We returned it and purchased something else. Don't bother buying it.

August 26, 2019
Verified PurchaserSweepstakes
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