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29.4-cu ft Counter-Depth 48-in Wide Side-by-Side Refrigerator Built-In with Ice Maker ,Water and Ice Dispenser ( Stainless Steel ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid 29.4-cu ft Counter-Depth 48-in Wide Side-by-Side Refrigerator Built-In with Ice Maker ,Water and Ice Dispenser ( Stainless Steel ) ENERGY STAR Certified

3.3
116
Review
 3.3 out of 5
116 Reviews


57% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The reviews present a mixed sentiment about this refrigerator model. Many customers are satisfied with its spaciousness, features, and overall performance, describing it as a great appliance. However, a significant number have experienced serious issues, including frequent breakdowns, temperature control problems, and faulty ice makers. Several customers strongly advise against purchasing this model, citing reliability concerns and poor customer service.

Customer review summary generated by AI, including incentivized reviews.
116 Customer Reviews

Worst Refrigerator I've Ever Purchased

Would Not Recommend

I am updating my previous review of the KitchenAid KBSD708MPS after KitchenAid customer support asked me to contact them regarding my issues. The update is disappointing. I was told that the stainless steel door handles rusting is considered a “cosmetic” issue and is therefore not covered under the warranty. This is extremely frustrating given the price point of this refrigerator. So far, my issues with this fridge have included: • About 4 months after purchase, the refrigerator doors wou...

March 23, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareMarch 23, 2026

Rusting

Would Not Recommend

Product is about a year and a half old and the handles are beginning to fully rust. Not even sure how this is possible since it’s claimed to be stainless steel. Have had refrigerators cheaper than this and never seen this happen on any of them.

March 16, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareMarch 19, 2026

overprized, but ok compared to competition

Would Not Recommend

[This review was collected as part of a promotion.] There aren’t many options available in these specific dimensions, and models in this size category are extremely expensive. While I do appreciate the clean, flush look it creates in the kitchen, I question the long-term value of designing cabinetry around a niche appliance category that carries such a premium. The refrigerator itself works well. The fridge side is deeper than some competitors, which is a real plus — you can actually fit a pizz...

February 13, 2026

From kitchenaid.com

Purchased multiple times and love it!

Would Recommend

We have purchased this fridge for multiple new build homes and love it. Looks great and works great for a fraction of the cost of Sub Zero.

February 10, 2026

From kitchenaid.com

Great Capacity and Layout

Would Recommend

[This review was collected as part of a promotion.] The refrigerator/freezer hold a lot of stuff! I like the ample door storage. The slide out tray is really helpful for getting to items in the back. The drawers are well thought out.

January 23, 2026

From kitchenaid.com

Upgraded to newer model

Would Recommend

[This review was collected as part of a promotion.] My 24-year-old KitchenAid served me well but the week before Christmas a replacement became necessary. The latest version of the 48" built in was unavailable until Feb 26, but I was fortunate to locate this one as a close out. It's an improvement over my previous model but it is somewhat noisy in comparison. You don't notice the noise until late when the house is quiet. Also, I hope it's not true but multiple appliance retailers advised that I ...

January 20, 2026

From kitchenaid.com

Great refrigerator

Would Recommend

[This review was collected as part of a promotion.] I’m very happy with this refrigerator. It’s roomy and I like the side by side style. The shelves are well spaced and the door shelves really hold a lot. I’m not sure I need the marinating pan and don’t like the runners for it that are hanging from a shelf. The freezer is a good size and well planned out. The finish stays fingerprint free and is easy to clean and keep looking nice. It looks modern and clean in my kitchen. My only complain...

January 8, 2026

From kitchenaid.com

Love my new refrigerator!

Would Recommend

I installed my first built-in in 2008! Broke down last week and figured I had 18 good years so would just replace it! Always happy with KitchenAid appliances!

December 27, 2025

From kitchenaid.com

Great refrigerator

Would Recommend

[This review was collected as part of a promotion.] The room and the lighting make a huge difference ..

December 24, 2025

From kitchenaid.com

Very Good But Room For Improvement

Would Recommend

[This review was collected as part of a promotion.] Overall very good, but three things need improvement: 1. Outside display show the set temperature of the two compartments, 24/7. How often do you ever change the set temp?! No need to display continuously. Would be MUCH better if it displayed the ACTUAL temp inside the compartments, so you could warned if there was a problem! 2. Compressor is noisy when running if the room is quiet. This unit replaced my 17 year old GE Monogram, and we ...

December 19, 2025

From kitchenaid.com

More features than I thought

Would Recommend

(This review was collected as part of a promotion.) We have had the 48 inch fridge for about 5 weeks. Wonderful is how I would describe it. The fridge looks magnificent in our kitchen. The features surprise us daily. The pre measured water dispenser provides 8, 16, and 24 oz setting at a simple touch The ice machine produces nice clear cubes and a tonne of them fit in the container ready to go for a party. The layout of the fridge and freezer is well thought out providing great sight lines to t...

December 12, 2025

From kitchenaid.com

Ice maker

Would Not Recommend

[This review was collected as part of a promotion.] Have owned this just over a month. Have already had a service visit to repair ice maker chute door so that it closes completely. The freezer was not warming up as a result of the door being open. We do not care for the opaque insert inside the ice maker. Cannot see the ice level when the door is open. Also have moisture that has frozen between the two layers of material. The bin in our old model was clear.

December 10, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions ...

Consumer CareDecember 10, 2025

Item Broke In The First Few Months

Would Not Recommend

[This review was collected as part of a promotion.] Do not purchase this. The freezer constantly frosts all your food. The water dispenser started leaking and the entire freezer door has to be replaced. That item is backordered and they have no estimation of when it will arrive. In addition, you can speak to a single person to schedule anything or find out the status... nobody answers the phone and nobody emails back. go with another brand.

November 18, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareNovember 20, 2025

Noisey for brand new

Would Not Recommend

[This review was collected as part of a promotion.] Worked great for a month. Started making a groaning noise and water dribbles out the ice dispenser. Then started making a trickling and hissing noise. A technician came out and he say's the latter is the defrost and normal. The former is the probably the ice maker (it would not reproduce for him). We need to ensure there is no ice in the shoot and to empty the ice container weekly so that there are no big blocks in it. We are trying to record t...

November 16, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareNovember 19, 2025

LOVE IT

[This review was collected as part of a promotion.] We LOVE our new built in Kitchen Aid Refrigerator!!! We previously had the GE monogram and the Kitchen Aid is far superior!!

November 7, 2025

From kitchenaid.com

Great Fig

Would Recommend

[This review was collected as part of a promotion.] Greart purchase, everything works , easy to use from thwe start

November 5, 2025

From kitchenaid.com

Expensive disappointment

Would Not Recommend

On fifth service call since being installed. Ice maker has been replaced three times. Controller board once. And now it doesn't cool at all. An extreme disappointment that KitchenAid appliances are so poorly made. Very strongly recommend you don't buy.

November 3, 2025

From kitchenaid.com

Response from Consumer Care

We regret to hear that your Refrigerator is not living up to your standards. We apologize for the concerns that you are experiencing with your Refrig...

Consumer CareNovember 6, 2025

Freezing issue

Would Not Recommend

[This review was collected as part of a promotion.] I bought this a month ago and the water dispenser keeps freezing up! Hopefully technician can fix issue this week? Damaged dispenser guard area trying to thaw out frozen line. Not happy that the chrome plating is bubbling. Looks bad.

November 3, 2025

From kitchenaid.com

Response from KitchenAid Team

Hi, We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.faceb...

KitchenAid TeamNovember 4, 2025

Would Recommend

[This review was collected as part of a promotion.] Great machine. Very large and roomy. Easy to store things.

October 28, 2025

From kitchenaid.com

verywell designed

Would Recommend

[This review was collected as part of a promotion.] we like it a lot very practical super features simply a greate fridge

October 27, 2025

From kitchenaid.com