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Counter-Depth 20-cu ft 3 -Door 36-in Wide with Ice Maker ( Stainless Steel ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 20-cu ft 3 -Door 36-in Wide with Ice Maker ( Stainless Steel ) ENERGY STAR Certified

3.9
459
Review
 3.9 out of 5
459 Reviews


70% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a mixed reception. Many customers praise its appearance, features, and functionality, describing it as high-end and roomy with a water dispenser and adjustable shelving. However, some report issues like excessive noise, poor door seals, and lower-than-expected cooling performance. There are also concerns about build quality and the high cost of the water filter.

Customer review summary generated by AI, including incentivized reviews.
459 Customer Reviews

Disappointed

Would Not Recommend

[This review was collected as part of a promotion.] Having several KitchenAid small appliances, I didn’t hesitate to consider buying a KitchenAid refrigerator. I knew the quality was there.. my previous refrigerator (Kenmore) lasted 20 years and was wonderful until we had issues with the ice maker leaking. This fridge is so noisy that I thought possibly the motor was going out and maybe I bought a defective one. The ice maker is very noisy also. The interior is much smaller than I expecte...

April 25, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We sincerely apologize for any concerns you are experiencing with your Refrigerator. We value our cust...

Consumer CareApril 27, 2026

Disappointing Reliability from a Brand We’ve Trust

Would Not Recommend

We’ve owned multiple KitchenAid refrigerators over the years, including the previous generation of this model, so we came in with pretty high expectations. One of our older units is still running strong, but the last one failed after about 10 years, which led us to buy this newer version. Unfortunately, this one has been a disappointment. Within the first 30 days, it was extremely loud. When we contacted KitchenAid, they initially tried to reassure us that the noise was “normal,” which didn’t m...

April 8, 2026
Verified Purchaser
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LOVE this fridge!

Would Recommend

White refrigerator with silver handles looks great in our kitchen with white cabinets/SS Appliances. Very clean lines. Interior icemaker and storage laid out well We only wish the plastic bin drawers were more substantial. They are a bit flimsy Overall, very happy with this unit.

April 5, 2026

From kitchenaid.com

The water dispenser is kind of akward.

Would Recommend

Its was a great deal.

March 31, 2026
Verified Purchaser
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Nice refrigerator / freezer

Would Recommend

[This review was collected as part of a promotion.] A nice refrigerator with plenty of space. Lots of shelves for storage

March 22, 2026

From kitchenaid.com

Spacious, easy to clean

Would Recommend

[This review was collected as part of a promotion.] I’ve had it for 4 months and it meets all my expectations. Adjustable shelves are easy to move so making room for tall or large items is a breeze.

March 22, 2026

From kitchenaid.com

Great Fridge

[This review was collected as part of a promotion.] This refrigerator was installed in the brand new home I purchased! I love the French doors- having all the food that you access regularly at eye level is so convenient!

March 19, 2026

From kitchenaid.com

Nice frig.. with reservations

Would Recommend

[This review was collected as part of a promotion.] I needed to find a refrigerator that was counter depth. This fit the bill even though It did not have the fingerprint resistant finish I wanted. My last frig was a Kitchen Aid and was till working fine when I sold my house. I'm not keen on the handles because they stick out so far which really offsets the whole reason for the counter depth. The water dispenser stopped working less than 2 months after delivery. I'm hoping this model that is mor...

March 18, 2026

From kitchenaid.com

Great design

Would Recommend

i bought this a month ago and it looks too good and works good

March 13, 2026

From kitchenaid.com

Great fit / finish.

Would Recommend

[This review was collected as part of a promotion.] OK, I guess. I'm told to keep typing to meet the requirements.

March 11, 2026

From kitchenaid.com

Keeps the food cold.

Would Recommend

[This review was collected as part of a promotion.] I needed a new fridge so I got this one.thats all.

March 10, 2026

From kitchenaid.com

Perfect Fit

Would Recommend

[This review was collected as part of a promotion.] This is a great unit. Just wish the freezer had more holding power. Inside water feature is nice. The size fit perfectly in the designated space I had. One of the main reasons I purchased this model. Can you send me a video on how to change the water filter if available. I’ve always been a Kitchen Aid appliance customer. Refrigerator, Range, Dishwasher and microwave. Very satisfied with them all.

March 6, 2026

From kitchenaid.com

Scotts Opinion

Would Recommend

[This review was collected as part of a promotion.] Very nice refrigerator, sold to me from a very nice company, Don's Appliance.

March 6, 2026

From kitchenaid.com

Very Nice but Loud

Would Recommend

[This review was collected as part of a promotion.] Looks great, the room is great but it is very loud when the ice maker is working. Love how it has a reminder to close the door if it isn’t closed all the way. Hopefully the fridge lasts a long time

March 1, 2026

From kitchenaid.com

Perfect size / depth.

Would Recommend

[This review was collected as part of a promotion.] The physical size and the inside design in perfect.

March 1, 2026

From kitchenaid.com

Great value for the price.

Would Recommend

[This review was collected as part of a promotion.] While this unit is a great value for the price–clean, sleek appearance, the inside drawers and shelves are fairly flimsy and cheap.

February 26, 2026

From kitchenaid.com

Don’t waste your money.

Would Not Recommend

[This review was collected as part of a promotion.] Bought this 10/25. Water dispenser dripped immediately. Whirlpool has been out 5Xs, replacing one part at a time. It’s now 2/26, still drips and another wait for part response.This will be 6 visits over 4 months.

February 21, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareFebruary 24, 2026

Disappointed

Disappointed in the quality of this refrigerator. After 7 years had to replace with the same fridge due to difficulty finding size. The new model is very cheaply made. The drawers are very flimsy. There are small details that have been overlooked compared to older models. There are screws that show on the side of the shelves (see pics of old and new) and also the door hinges on the bottom of doors are stainless steel whereas the old ones were black and looked a lot cleaner (see pics). Unfortuna...

February 20, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions ...

Consumer CareFebruary 23, 2026

Not what I expected

Would Not Recommend

[This review was collected as part of a promotion.] We spent more money thinking the drawers and shelves would be nicer than the current standard. We were wrong. After just four months the “stainless” is rusting. We have all stainless in our kitchen so this is not a moisture issue. The drawers have no guides and just flop around when opening and closing. The shelves can’t be changed because of a horizontal bar in the middle of the unit.

February 19, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions ...

Consumer CareFebruary 20, 2026

Looks Great But .....

[This review was collected as part of a promotion.] Looks great but inside drawers are not very stable. They move around when opening/closing - service tech says there is no fix. Temperatures for inside and freezer are consistent, noisier that same 20 year old KitchenAid model we replaced. Do not like fixed divider in the freezer which prevents us from freezing larger items.

February 19, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions ...

Consumer CareFebruary 19, 2026