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Ratings & Reviews for KitchenAid undefined

3.9
126
Review
 3.9 out of 5
126 Reviews


70% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product has mixed reviews, with some customers satisfied with its features like counter depth, ice maker, and freezer organization, but many reporting major issues. Common complaints include frequent breakdowns, compressor, ice maker, and other component failures within the first 1-2 years, and poor customer service. Some reviewers strongly advise against purchasing this model due to design flaws and reliability problems that undermine its positive attributes.

Customer review summary generated by AI, including incentivized reviews.
126 Customer Reviews

When I First Saw It!

Would Recommend

[This review was collected as part of a promotion.] When I First Saw It! I fell in love with it! This is the one I wanted! It was the most beautiful refrigerator I had ever seen! I was not planning on purchasing a side by side, but was going to down-side. I was not even looking at Kitchenmaid appliances. Since purchasing I have looked at so many other Kitchenaid appliances - anything that even says Kitchenmaid!

January 14, 2021

From kitchenaid.com

Great addition!!

Would Recommend

[This review was collected as part of a promotion.] Have had nothing but pure joy with the decision we made on this product.

August 10, 2020

From kitchenaid.com

Love the styling and esthetics

Would Recommend

[This review was collected as part of a promotion.] I purchased last month and very happy i did. I am loving my new appliance

April 23, 2020

From kitchenaid.com

Great refrigerator

[This review was collected as part of a promotion.] We bought a new home and our older, 3 year model, was too big. We gifted to our son and family. Then searched far and wide for the same model. Love the ice, water and dispense selection! The side by side is perfect as I never have to lean over to retrieve that frozen item! Consistent high quality and I would highly recommend, in fact my grandchildren have increased their water consumption due to the nifty water dispenser!! You will not be disap...

April 1, 2020

From kitchenaid.com

Side by side

Would Not Recommend

[This review was collected as part of a promotion.] We baught this in aug. still waiting for new door to freezer which was defected when delivered. It is now oct.

October 7, 2019

From kitchenaid.com

Just the right size for two.

Would Recommend

[This review was collected as part of a promotion.] Along with a new microwave, dishwasher and range, the new refrigerator was installed about three weeks ago. I know it runs because it’s cold, but I never hear it. Love the design of the ice dispenser.

October 5, 2019

From kitchenaid.com

Looks smart

Would Recommend

[This review was collected as part of a promotion.] Happy with my new KitchenAid appliance. Upgrades my kitchen.

September 10, 2019

From kitchenaid.com

Great size!

Would Recommend

[This review was collected as part of a promotion.] I bought this a few months ago. I love the counter depth! It looks fantastic in my condo. I have plenty of room too.

September 3, 2019

From kitchenaid.com

Great space

Would Recommend

[This review was collected as part of a promotion.] Love the new refrigerator! Wine rack is great! Very nice space

August 9, 2019

From kitchenaid.com

Hate hate hate the fingerprints

Would Not Recommend

[This review was collected as part of a promotion.] You really need to discount the absorbadent price on this since u cannot keep the “stainless” steel from having watermarks and fingerprints!!!! It is nothing but an eyesore in my kitchen!!!! And the ice maker is useless as well!!!

August 1, 2019

From kitchenaid.com

Response from Social Care

Hello Shebbey, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for ...

Social CareAugust 5, 2019

Poor ice maker

Would Not Recommend

[This review was collected as part of a promotion.] In most respects this refrigerator is very good but it is spoiled by an intermittent ice maker. Despite several attempts to adjust temperatures, thoroughly clean out and dry the ice box, the ice freezes into a lump and the ice dispenser motor cannot function. We have been giving it as much of a chance as possible but now are reluctantly referring back to our seller for necessary service. Very disappointing.

July 26, 2019

From kitchenaid.com

Fantastic Fridge

Would Recommend

[This review was collected as part of a promotion.] This counter depth fridge looks and works great in our newly remodeled kitchen. We love the operation of the dispenser.

July 22, 2019

From kitchenaid.com

Fits a tight space

Would Recommend

[This review was collected as part of a promotion.] We purchased this refrigerator 6 months ago as it was the only one that fit a tight space against a wall in our kitchen. The doors open flush with the side. Also, my previous refrigerator from another manufacturer had a spot where items would freeze in the refrigerator compartment. Not with this one. I love the counter depth as well. The inside is roomy and I love the exterior water and ice dispenser. Works well.

June 25, 2019

From kitchenaid.com

Looks good and functions well!

Would Recommend

[This review was collected as part of a promotion.] You can never go wrong with a kitchen aid appliance

June 20, 2019

From kitchenaid.com

Meehh

Would Not Recommend

[This review was collected as part of a promotion.] It looks like million bucks, but the shelving can't be adjusted to more than two settings, which makes the use very limited. The inserts in the door are cheaply made, and the top insert for the eggs has fallen out twice when we closed it, breaking all the eggs. It's on us that we didn't check these things out more thoroughly in the store, but we trusted that Kitchen Aid is a higher quality product, it just isn't. Not buying that brand again.

June 13, 2019

From kitchenaid.com

Love the ice maker

Would Recommend

[This review was collected as part of a promotion.] This replaced a very old fridge. It is not very big but it was perfect for the spot we had most are much taller and would not work in our kitchen. It looks really good and the ice maker is really nice. We have a GE profile in another house which did cost more quite a few years ago that is far superior in quality of workmanship but broke within two years. This may not look as well built but I am hoping it will last longer.

June 10, 2019

From kitchenaid.com

poor design

Would Not Recommend

[This review was collected as part of a promotion.] I am not happy with the depth of this fridge. i feel that the design should have been smarter.

May 30, 2019

From kitchenaid.com

Great Refrigerator

Would Recommend

[This review was collected as part of a promotion.] I bought my KitchenAid Refrigerator this past December (2018) and love it! Just wish it had more door shelves on the door.

May 29, 2019

From kitchenaid.com

Works great!

Would Recommend

[This review was collected as part of a promotion.] Love the counter depth and ice/water dispenser feature!

May 27, 2019

From kitchenaid.com

Looks great in kitchen

Would Recommend

[This review was collected as part of a promotion.] Bought this recently, size and layout works well. Live water and ice maker

May 24, 2019

From kitchenaid.com