Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has mixed reviews, with some customers satisfied with its features like counter depth, ice maker, and freezer organization, but many reporting major issues. Common complaints include frequent breakdowns, compressor, ice maker, and other component failures within the first 1-2 years, and poor customer service. Some reviewers strongly advise against purchasing this model due to design flaws and reliability problems that undermine its positive attributes.
Customer review summary generated by AI, including incentivized reviews.When I First Saw It!
Would Recommend[This review was collected as part of a promotion.] When I First Saw It! I fell in love with it! This is the one I wanted! It was the most beautiful refrigerator I had ever seen! I was not planning on purchasing a side by side, but was going to down-side. I was not even looking at Kitchenmaid appliances. Since purchasing I have looked at so many other Kitchenaid appliances - anything that even says Kitchenmaid!
From kitchenaid.com
Great addition!!
Would Recommend[This review was collected as part of a promotion.] Have had nothing but pure joy with the decision we made on this product.
From kitchenaid.com
Love the styling and esthetics
Would Recommend[This review was collected as part of a promotion.] I purchased last month and very happy i did. I am loving my new appliance
From kitchenaid.com
Great refrigerator
[This review was collected as part of a promotion.] We bought a new home and our older, 3 year model, was too big. We gifted to our son and family. Then searched far and wide for the same model. Love the ice, water and dispense selection! The side by side is perfect as I never have to lean over to retrieve that frozen item! Consistent high quality and I would highly recommend, in fact my grandchildren have increased their water consumption due to the nifty water dispenser!! You will not be disap...
From kitchenaid.com
Side by side
Would Not Recommend[This review was collected as part of a promotion.] We baught this in aug. still waiting for new door to freezer which was defected when delivered. It is now oct.
From kitchenaid.com
Just the right size for two.
Would Recommend[This review was collected as part of a promotion.] Along with a new microwave, dishwasher and range, the new refrigerator was installed about three weeks ago. I know it runs because it’s cold, but I never hear it. Love the design of the ice dispenser.
From kitchenaid.com
Looks smart
Would Recommend[This review was collected as part of a promotion.] Happy with my new KitchenAid appliance. Upgrades my kitchen.
From kitchenaid.com
Great size!
Would Recommend[This review was collected as part of a promotion.] I bought this a few months ago. I love the counter depth! It looks fantastic in my condo. I have plenty of room too.
From kitchenaid.com
Great space
Would Recommend[This review was collected as part of a promotion.] Love the new refrigerator! Wine rack is great! Very nice space
From kitchenaid.com
Hate hate hate the fingerprints
Would Not Recommend[This review was collected as part of a promotion.] You really need to discount the absorbadent price on this since u cannot keep the “stainless” steel from having watermarks and fingerprints!!!! It is nothing but an eyesore in my kitchen!!!! And the ice maker is useless as well!!!
From kitchenaid.com
Poor ice maker
Would Not Recommend[This review was collected as part of a promotion.] In most respects this refrigerator is very good but it is spoiled by an intermittent ice maker. Despite several attempts to adjust temperatures, thoroughly clean out and dry the ice box, the ice freezes into a lump and the ice dispenser motor cannot function. We have been giving it as much of a chance as possible but now are reluctantly referring back to our seller for necessary service. Very disappointing.
From kitchenaid.com
Fantastic Fridge
Would Recommend[This review was collected as part of a promotion.] This counter depth fridge looks and works great in our newly remodeled kitchen. We love the operation of the dispenser.
From kitchenaid.com
Fits a tight space
Would Recommend[This review was collected as part of a promotion.] We purchased this refrigerator 6 months ago as it was the only one that fit a tight space against a wall in our kitchen. The doors open flush with the side. Also, my previous refrigerator from another manufacturer had a spot where items would freeze in the refrigerator compartment. Not with this one. I love the counter depth as well. The inside is roomy and I love the exterior water and ice dispenser. Works well.
From kitchenaid.com
Looks good and functions well!
Would Recommend[This review was collected as part of a promotion.] You can never go wrong with a kitchen aid appliance
From kitchenaid.com
Meehh
Would Not Recommend[This review was collected as part of a promotion.] It looks like million bucks, but the shelving can't be adjusted to more than two settings, which makes the use very limited. The inserts in the door are cheaply made, and the top insert for the eggs has fallen out twice when we closed it, breaking all the eggs. It's on us that we didn't check these things out more thoroughly in the store, but we trusted that Kitchen Aid is a higher quality product, it just isn't. Not buying that brand again.
From kitchenaid.com
Love the ice maker
Would Recommend[This review was collected as part of a promotion.] This replaced a very old fridge. It is not very big but it was perfect for the spot we had most are much taller and would not work in our kitchen. It looks really good and the ice maker is really nice. We have a GE profile in another house which did cost more quite a few years ago that is far superior in quality of workmanship but broke within two years. This may not look as well built but I am hoping it will last longer.
From kitchenaid.com
poor design
Would Not Recommend[This review was collected as part of a promotion.] I am not happy with the depth of this fridge. i feel that the design should have been smarter.
From kitchenaid.com
Great Refrigerator
Would Recommend[This review was collected as part of a promotion.] I bought my KitchenAid Refrigerator this past December (2018) and love it! Just wish it had more door shelves on the door.
From kitchenaid.com
Works great!
Would Recommend[This review was collected as part of a promotion.] Love the counter depth and ice/water dispenser feature!
From kitchenaid.com
Looks great in kitchen
Would Recommend[This review was collected as part of a promotion.] Bought this recently, size and layout works well. Live water and ice maker
From kitchenaid.com

Hello Shebbey, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for ...