Prices, Promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

Primo White Dual Flush Elongated Chair height 1-piece Toilet 12-in Rough-In WaterSense 1.6 GPF

Ratings & Reviews for Jacuzzi Primo White Dual Flush Elongated Chair height 1-piece Toilet 12-in Rough-In WaterSense 1.6 GPF

4.4
362
Review
 4.4 out of 5
362 Reviews


88% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The toilet offers a water-saving dual flush feature, comfortable height, and quality construction. Most customers praise its great flushing performance and stylish appearance. However, a few have reported issues with flushing power, clogging, and water pressure, as well as minor installation challenges. Overall, the toilet provides good value and the majority of customers are satisfied and recommend it.

Customer review summary generated by AI, including incentivized reviews.
362 Customer Reviews

Jacuzzi Toilets Insult the Jacuzzi Family

Would Not Recommend

My wife edited the Italian translation of Remo Jacuzzi’s history of the Jacuzzi family. Winderful family who name evokes a sense of quality, stetling quality. The family sold the business, and if the toilet we bought through Lowe’s is any indication, we conclude that the current owners of the company are hacks who are unworthy of the name. In the seven years since installing the toilet, we have repaired it every other year. Its signature feature: It’s an overly complicated system that requires m...

May 23, 2022
Was this Review Helpful ?

choose something else!

Would Not Recommend

This toilet has a major design flaw. It does not have any drain holes on the sides of the bowl! So, if you love cleaning your toilet daily, get it. If not, find something else.

February 6, 2022
Was this Review Helpful ?
Response from Jacuzzi® Official

We are sorry to read that you are having issues with your Primo® Dual Flush WaterSense Toilet. So we can address your concerns, we invite you to co...

Jacuzzi® OfficialFebruary 7, 2022

Would Not Recommend

nice looking but hard to keep clean and gets stopped up easily

January 22, 2022
Was this Review Helpful ?
Response from Jacuzzi® Official

We appreciate your feedback regarding our Jacuzzi® Primo White Dual Flush Elongated Chair Height Toilet WaterSense Toilet 12-in Rough-In Size (Ada C...

Jacuzzi® OfficialJanuary 24, 2022

Modern Toilet

Would Recommend

I like this nice modern style and easy to clean.

December 29, 2021
Verified Purchaser
Was this Review Helpful ?
Response from Jacuzzi® Official

We appreciate that AWESOME-5 Star feedback on our Primo White Dual Flush Elongated Chair Height Toilet WaterSense Toilet 12-in Rough-In Size (Ada Co...

Jacuzzi® OfficialJanuary 4, 2022

No Complaints

Would Recommend

I bought this toilet last year and have been very happy with it. I was worried based on reviews that it would not flush solid waste but we've had no problems at all. I wanted to buy another one to replace an older toilet but it doesn't seem that they are made anymore. Very disappointed because I really like the style and function of this one.

November 18, 2021
Was this Review Helpful ?
Response from Jacuzzi® Official

Thank you for your AWESOME 5-star feedback of our Primo White Dual Flush Elongated Chair Height Toilet WaterSense Toilet 12-in Rough-In Size (Ada Com...

Jacuzzi® OfficialNovember 18, 2021

Modern, sleek look

Would Recommend

This product is clean and sleek looking. Which is why we're purchasing this for the second time. Too bad we had to use a friends address to get delivery, as it was a high demand, short supply order. When it co.es back in stock we will surely order again. Thnx Roz

October 26, 2021
Verified Purchaser
Was this Review Helpful ?
Response from Jacuzzi® Official

We appreciate that FANTASTIC 5-star feedback of our Primo® White Dual Flush Elongated Chair Height WaterSense Toilet 12-in Rough-In Size (ADA Complia...

Jacuzzi® OfficialOctober 27, 2021

Great toilet

Would Recommend

I like everything about this toilet. My husband had this in about 20 minutes. Works great.

October 23, 2021
Verified Purchaser
Was this Review Helpful ?
Response from Jacuzzi® Official

Thank you for your WONDERFUL 5- star review of our Jacuzzi Primo® White Dual Flush Elongated Chair Height WaterSense Toilet 12-in Rough-In Size (ADA ...

Jacuzzi® OfficialOctober 27, 2021

Bad Toilet

Would Not Recommend

This toilet can't even flush my 4 year olds bowels. We've now had this toilet two years and last month my sewage bill went from $70 to $165 bc this toilet has decided to randomly start running constantly/leaking. You're better off getting a standard single flush toilet than this one. STAY AWAY!

October 7, 2021
Was this Review Helpful ?
Response from Jacuzzi® Official

We regret to read that you are having so many issues with your toilet. So that we can better address your concerns we invite you to contact us direct...

Jacuzzi® OfficialOctober 7, 2021

Stains easily

We remodeled our guest bathroom. My husband just had to have a jacuzzi toilet. Everything functions and he loves the aesthetic in the bathroom. The only thing that drives me crazy is how fast the toilet bowl stains. Unfortunately, the brush doesn't reach where the water comes out at the bottom so it has to be scrubbed with a sponge. I use Clorox cleaner and let it sit and the stain stays. I googled this issue and we might be the only ones with this problem. I would recommend the product if you d...

August 26, 2021
Was this Review Helpful ?
Response from Jacuzzi® Official

Thank you for taking the time to provide your feedback on our Jacuzzi Primo® White Dual Flush Elongated Chair Height WaterSense Toilet 12-in Rough. W...

Jacuzzi® OfficialAugust 26, 2021

A Great Buy if you can find one!

Would Recommend

I purchased 2 Jacuzzi toilets model # sw07959 and I love them. My friends all want them now. However, they cannot find this model or any other one piece Jacuzzi model anywhere. What seems to be the problem? Can you help me find a distributor?

August 8, 2021
Was this Review Helpful ?
Response from Jacuzzi® Official

Thank you for the WONDERFUL 5-star review of our Jacuzzi Primo® White Dual Flush Elongated Chair Height WaterSense Toilet 12-in Rough-In Size (ADA Co...

Jacuzzi® OfficialAugust 9, 2021

nice

nice but probably would have love a little more water pressure to flush away the stuff lol

July 17, 2021
Was this Review Helpful ?
Response from Jacuzzi® Official

We appreciate your feedback and thank you for providing an AWESOME review. So we can better address your concerns regarding the pressure to flush, w...

Jacuzzi® OfficialJuly 19, 2021

Great toilet

Would Recommend

Excellent product. Easy install. Recommend buying brass Johnny Bolts to use as stainless steel ones provided are good, but difficult to cut if too long for caps. Sleek and easy to keep clean.

July 5, 2021
Verified Purchaser
Was this Review Helpful ?
Response from Jacuzzi® Official

Thank you for your WONDERFUL 5-star feedback regarding our Primo® White WaterSense Dual Flush Elongated Chair Height Toilet 12-in Rough-In Size. We a...

Jacuzzi® OfficialJuly 13, 2021

Awful toilet

Would Not Recommend

Similar to the other one star reviews (I would give it zero stars if possible). It doesn't flush excrement. I checked the Jacuzzi website, they don't sell these toilets anymore! I read the reviews and copied and pasted the manual in my browser, and it's a 404 error. Very angry and unimpressed. Currently on hold with Jacuzzi. Wish I had read the reviews and not listened to the Lowe's advisor to purchase this piece of junk.

July 2, 2021
Was this Review Helpful ?
Response from Jacuzzi® Official

Hello and thank you for taking the time to provide your feedback on our Primo® White WaterSense Dual Flush Elongated Chair Height Toilet 12-in . We r...

Jacuzzi® OfficialJuly 13, 2021

It’s a nice toilet, just more off-white than white. The picture is a little deceiving.

June 10, 2021
Verified Purchaser
Was this Review Helpful ?
Response from Jacuzzi® Official

Marian, we appreciate you taking the time to provide that FANTASTIC 4-star review of our Primo White Watersense Dual Flush Elongated Chair Height Toi...

Jacuzzi® OfficialJune 10, 2021