Ratings may include incentivized customer reviews.
What Customers Are Saying
The Hotpoint chest freezer receives mixed reviews. Many customers are satisfied with its size, features, and performance, reporting it works well and is quiet. However, a significant number have experienced issues such as the freezer stopping working after a short time, leading to lost food. Some also mention difficulties getting the product repaired or obtaining replacement parts.
Customer review summary generated by AI, including incentivized reviews.Deep freezer
Good to go. Does everything we need it to do. Hold chicken steak shrimp fruit.
From manufacturer
Defrosting
Would RecommendGreen power light was flashing and thought it might be time to defrost. Never defrosted in the two years of ownership. Removed everything and really had minimal ice buildup. Problem - the drain plug was different than the one described in the manual or shown online. No arrow and no opening for water to come out. The plug just pulled out. I was concerned about how the water would run out - did not want a small flood. Result, I was able to scrap the ice loose before any melting occurred. I...
Best of the best
I bought the deep freeze a couple years ago and it’s survived 3 moves and it still works till this day. I haven’t had any issues best of the best.
From manufacturer
Perfect size. Easy to drain. Looks nice.
Would RecommendVery nice freezer. Fits well everywhere. Holds more than enough items that I like to have on hand at any given time, plus some. Looks nice and blends in well with any decor.
From geappliances.com
Ease
Would RecommendSmooth operation from buying to delivery and setup. Less than 24 hrs!
From geappliances.com
We are so happy that you are loving your new freezer. This is such a beautiful model with many great cooling features that we are happy to hear you're...
Not Reliable
Like the other reviews, the freezer just quit and spoiled a lot of food.
From geappliances.com
Hello - Thank you for taking a moment to connect and share your review. We are so sorry to hear about your freezer going out. That is not something we...
Not recommended
Would Not RecommendI bought it in October 2021, but didn't start using it until April 2022, and today I found it stopped working. This freezer won't last a year and a half with only lightly used (never filled more than half.)
Don't Buy
I do not recommend this product. I only had it for two years and now it is no longer working. I went out of town for the week and came back to a freezer full of spoil food. What a waste of money......
From geappliances.com
Hi, We're sorry to hear your freezer stopped working. This is unexpected and not at all the experience you deserve. We'll make sure our quality team ...
Unacceptable
Would Not RecommendWe purchased this freezer no more than 2 years ago. It malfunctioned abruptly and not only did we lose over $1,000 in meat, but the contents leaked out and seeped into surrounding carpeting, drywall, you name it. This resulted in over $8,000 in damages to our finished basement which is now being completely gutted. I tried to remediate the situation with GE Appliances who had a technician come to the house to evaluate the freezer. The technician confirmed it was a malfunction in the freezer itsel...
Freeze real good!
Would RecommendGreat freeze I've had 4. I would not go with any other brand.... I love the quality!!!
From geappliances.com
Short term
Would Not RecommendI bought this deep freeze 8/2021. One year and 8months later it stopped working. Now I can’t get it serviced because the warranty is expired. Won’t buy it again. I do like the size.
From manufacturer
Hello, We're sorry you're having trouble with your Hotpoint freezer. It can be worrying for an appliance to stop working after a year, but we're com...
Quit Working All My Beef Went Bad
Would Not RecommendWorked for about a year and then quit. Do not buy this product, it's Chinese garbage.
Works great for 2 1/2 years
Would Not RecommendPurchased this item Oct 2020 and installed it into a air conditioned room of the house. It is no longer cooling to freezing temps. I'm fairly certain it developed a leak near the compressor junction as I found white particles around the tubing and just below it. If it were reliable, I would be giving this unit 4 to 5 stars. It kept things frozen, was fairly light for its size, pretty quiet in operation and didn't develop much frost inside the unit.
Verified Purchaser
This was a gift.
Would RecommendI think it would have been nice if they had included a second basket.
Verified Purchaser
Could have been so much better
Would Not RecommendThis unit cools OK. It was relatively cheap. Extremely poor build quality. No leveling feet, only one active hinge. Uneven cooling. Cooling coils not evenly wrapped around chest cavity. Only a n 8-10 inch band around the freezer walls actually cools. Very inefficient, needs at least twice as much insulation. Runs a lot even after a month of relatively consistent contents. Spend a little more and get something better.
Died after 2 years.
Would Not RecommendCan't repair. Every other appliance I have has lasted over 15 years. Buy quality, Hotpoint is not!
It Worked Great...Until It Didn't
Would Not RecommendI purchased this deep freezer in Jan 2021. I believe at the time it was around $300 (as I write this it says $229). It was great. Perfect for my tiny apartment. It kept everything nice and frozen. Only had it one year and 10 months when, just before heading to work on 11-2-22, I went into the freezer to get something to thaw for dinner, and my pizzas and other items were thawing. I had to scramble to save my items. My food is now spread over 3 people's homes. Big, long sigh. My sister has had he...
Unfortunate....
I bought this around 2 years ago and it broke! I don't know if it can be repaired but I hope GE services can. I was hoping that it would last at least 5 years before it needed repairs!
From manufacturer
Hello - we're very sorry to hear that your freezer is not working as expected after about 2 years. We know this isn't ideal, and we completely underst...

Congratulations on your new chest freezer! We're so happy to hear you're satisfied with the unit. We hope that you will enjoy it for many years to com...