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RTH221B 24-Volt Basic schedule Programmable Thermostat

Ratings & Reviews for Honeywell Home RTH221B 24-Volt Basic schedule Programmable Thermostat

3.5
131
Review
 3.5 out of 5
131 Reviews


52% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product appears to have issues with programming and functionality, with many users reporting difficulties in setting temperature and schedules, as well as frequent malfunctions that fail to maintain the desired temperature. The design is also criticized as poorly thought-out. However, the summary focuses solely on the product's features, quality, and usage, without any mention of customer service or other non-product-specific aspects.

Customer review summary generated by AI, including incentivized reviews.
131 Customer Reviews

Works, but very hard to program.

Would Not Recommend

As a thermostat, it works. That's about all I can say for programming is extremely difficult without a bright flashlight, making the text visible.

October 11, 2025
Verified Purchaser
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Response from Resideo Team

Hi JohnB, thank you for your review of the 24-Volt Basic schedule Programmable Thermostat. We highly appreciate your feedback and take your comments ...

Resideo TeamOctober 13, 2025

resideo

won't shut off at proper temperature

Set thermostat at 73 degrees. Temp go to 74 degrees. Air conditioning turns on. Temp hits 73 degrees but air conditioner stays on until the temp reaches 72 degrees. The heat part of the thermostat works the same way!

August 18, 2025

From resideo.com

Response from Tech Support

Hi, thank you for bringing this to our attention. We will be happy to help troubleshooting to verify if this is a thermostat or HVAC system issue. At ...

Tech SupportAugust 18, 2025

Needs background light

Would Not Recommend

I’ve had this thermostat for about a year now. I original had a nest thermostat and while I really liked it, it would not stay connected to my phone. I think I kept zapping it with static electricity and it would make the Wi-Fi part in it go out. So I just bought something simple. I’ve read a lot of the reviews and I have not had any of the issues others have had from what I remember setting it up a year ago it was fairly easy. my only issue with it is there’s no backup light and I can’t figure ...

May 16, 2025

From resideo.com

Worst

Would Not Recommend

Very very confusing. I cannot turn On AC when i want. Such an irritating setup this system has. When I want to change the temperature the screen is locked and itdoesnt allowmw to change. Oneof the worst thermostats i have ever used

April 28, 2025

From resideo.com

Response from Customer care

Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in...

Customer careMay 1, 2025

It does not have a back light.

Would Recommend

It was easy to install, and works well.

April 22, 2025
Verified Purchaser
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Not easy to st up

Nice looking Very hard to figure out the dimplest form kf the wiring so i could get get to work. I can always get wlectronic things to work so i will return it

April 18, 2025
Verified Purchaser
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Response from Resideo Team

Hi, we're sorry to hear you're experiencing this with installation. Please feel free to get in touch with us for support at 800-633-3991. ...

Resideo TeamApril 21, 2025

resideo

Sometimes, less is more

Would Recommend

Excellent, works perfect & easy to install

April 12, 2025
Verified Purchaser
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Lowe's resell faulty thermostat

Would Not Recommend

It makes sense that this was marked down cuz many people probably brought it back and you sell it as a final sell and no one can return it so y'all still win and we still lose when we originally lost out when we needed a thermostat so here I've spent $29 on the thermostat just to have to turn back around and buy a new one that actually works. This thermostat the first day that I put it on was at 90° when I put it to 70 when I try to put it down it only stays up in the 80s every time I put on thi...

April 11, 2025
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Difficult to Navigate

Would Not Recommend

Had to look up YouTube videos to make a temp stay that temp until you change it. Woke up and the heat was off and nothing was set after i set it 2 days before that. Spend a little bit more money and get one that is non programmable and just has arrows and set button

March 23, 2025
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Response from Resideo Team

Hi Kyndall, thank you for taking the time to rate the Honeywell Home Basic Schedule Programmable Thermostat. We appreciate the feedback and will util...

Resideo TeamMarch 24, 2025

resideo

Make sure you read the instructions thoroughly.

Would Recommend

My gravity system is working so much more efficiently.

March 4, 2025
Verified Purchaser
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Buy anything else, seriously

Horrible!! I had a programmable thermostat that worked great. I got a new boiler and they gave me this one. To say I hate it is an understatement. This thing is unnecessarily difficult to use. Every aspect goes against you. It only lights up for a couple seconds when you touch it so, when you are attempting to change anything, you have to do it quickly or use a flashlight. It makes you go through everything to change any settings. This thing is so bad Honeywell should be ashamed! I am guessing ...

January 21, 2025

From resideo.com

Response from Customer care

Hi Lisako, thank you for reaching out and providing us with your feedback. Please feel free to get in touch with us for any questions about your unit ...

Customer careJanuary 28, 2025

thermostat is great

Would Recommend

I have had one for years for heat in one area of the house, never had an issue with it. Replace battery once a year. Going to go buy another one today for another area of the house

January 21, 2025
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