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Gallery 550-sq ft Window Air Conditioner with Remote (115-Volt; 12000-BTU) ENERGY STAR Wi-Fi enabled

Ratings & Reviews for Frigidaire Gallery 550-sq ft Window Air Conditioner with Remote (115-Volt; 12000-BTU) ENERGY STAR Wi-Fi enabled

4.5
219
Review
 4.5 out of 5
219 Reviews


78% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The air conditioner is praised for its quiet operation and efficient cooling performance. Many users highlight how much quieter it is compared to previous units, allowing for better sleep. The unit is also described as lightweight and easy to install, with useful smart features like remote control and app connectivity. However, some customers have experienced issues with the controls, app reliability, and cooling capacity not meeting expectations. Overall, the air conditioner delivers on its promises of quiet operation and effective cooling, but a few users have encountered quality control problems.

Customer review summary generated by AI, including incentivized reviews.
219 Customer Reviews

Exactly what I needed. Exactly what I wanted

[This review was collected as part of a promotion.] So quiet I forget to turn it off, sometimes. Luckily, the wifi never fails so when I do, I can. It's one of the better looking units on the market, and has been operating flawlessly since I purchased it.

April 25, 2026

From frigidaire.com

Response from Online Outreach Specialist

Hi ClayBirt! Thank you for sharing your experience! We’re so glad to hear that your air conditioner has been performing flawlessly and delivering the...

Online Outreach SpecialistApril 28, 2026

Frigidaire - 12,000 BTU Inverter Window Room Air Conditioner with Wi-Fi

[This review was collected as part of a promotion.] I really like the Wi-Fi feature. I can turn on this AC from anywhere.

April 18, 2026

From frigidaire.com

Response from Online Outreach Specialist

Hi ACjim, thank you for sharing your feedback! We’re glad to hear you’re enjoying the Wi-Fi feature on your Frigidaire air conditioner. Being able to ...

Online Outreach SpecialistApril 20, 2026

AC unit

[This review was collected as part of a promotion.] We have looked for years for a window unit capable of cooling our house while not running constantly. We bought a log cabin in north western Florida and our house is hard to heat and cool. With this unit it’s actually helped lower our high energy costs in the warmer months. Love its WiFi capability so Alexa can control it even when we’re not home!

March 27, 2026

From frigidaire.com

Response from Online Outreach Specialist

Hello Terry D T, thank you for sharing your experience! We’re thrilled to hear that your window unit is effectively cooling your home in northwestern ...

Online Outreach SpecialistMarch 31, 2026

Loving my air conditioner

[This review was collected as part of a promotion.] It's so quiet, easy to operate and set up timer from your phone device is a plus. I just love it and do recommend it to anyone. Also cools the house ver well and fast.

April 23, 2025

From frigidaire.com

Response from Online Outreach Specialist

Hello La Mamota, Thank you so much for your kind words! We’re thrilled to hear that you’re loving your Frigidaire window-mounted air conditioner. It’...

Online Outreach SpecialistApril 23, 2025

[This review was collected as part of a promotion.]

December 27, 2024

From frigidaire.com

Cold AC!

[This review was collected as part of a promotion.] Worth purchasing the higher BTU version. Cools down our control room.

November 19, 2024

From frigidaire.com

Seems nice

[This review was collected as part of a promotion.] I've been buying Frigidaire for years, after the last experience I nearly gave up. The last one I bought 3 years ago was a piece of junk and didn't make it 6 months, go through the warranty process Frigidaire did make good on it. Decided to try again and bought this one. So far it works fine and appears that it's going to be fine. Obviously until we go through a summer, I really won't have much of an answer. I will revisit this after the 2025 s...

October 4, 2024

From frigidaire.com

Terrible don’t buy. 2 faulty control panels

Terrible. After 2 machines still no functioning ac. Faulty control panels. Waste of time and money. Clearly they have a qc product issue.

August 4, 2022
Verified Purchaser
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Response from FrigidaireSupport

We're sorry to hear this has continuously been your experience, Jchs. We'd be happy to assist you and see what options of assistance we have ...

FrigidaireSupportAugust 4, 2022

Frigidaire

Excellent air conditioner

Would Recommend

Quiet, excellent cooling, easy install and operation

August 1, 2022
Verified Purchaser
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Quietest ever!

Would Recommend

I love this unit! I’ve never experienced an air conditioner that was so quiet..It keeps the room very cool, and i keep it on the eco setting, with a low speed..wanted to purchase another, but this particular unit is out of stock.. I’ll wait for them to restock..The only problem is using the remote, you have to press it very hard..And im still working on activating the Wi-Fi.. Overall, I’m very happy with the unit iself..

July 31, 2022
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Excellent AC

Would Recommend

Quietest air conditioner I’ve ever had!! Cools our large living room very well. Only thing that could be better is the controls are hard to read.

July 31, 2022
Verified Purchaser
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Great window AC

Would Recommend

Energy efficient, quiet, excellent remote; will set up iPhone app later.

July 9, 2022
Verified Purchaser
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Cools Great and is Quiet.

Would Recommend

Very quiet and really like the app that can control the unit when away from home.

July 8, 2022
Verified Purchaser
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Light weight and easy to install

Would Not Recommend

Was light and easy to install. Quite.The console buttons were not easy to use. It was difficult to tell if a button was activated when pushed. The fan speed buttons did not work.

June 22, 2022
Verified Purchaser
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Response from FrigidaireSupport

Hello, Penthor! We're sorry to hear that the control isn't working properly for your air conditioner. This certainly isn't what we would ...

FrigidaireSupportJune 23, 2022

Frigidaire