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Red 3/4-in 4 -Blade Retractable Utility Knife (with Snap-Off Blade)

Ratings & Reviews for CRAFTSMAN Red 3/4-in 4 -Blade Retractable Utility Knife (with Snap-Off Blade)

3.1
103
Review
 3.1 out of 5
103 Reviews


53% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product received mixed reviews. Some customers found it to be a useful and versatile tool with convenient dual blades, while the majority reported significant issues with the design and lack of clear instructions. Many struggled to access the blades and properly reassemble the knife, finding the blade change process overly complex and difficult. However, a few customers praised the sturdy construction and sharp blades. Overall, the poor usability and lack of clear instructions make it challenging to recommend this product.

Customer review summary generated by AI, including incentivized reviews.
103 Customer Reviews

Looks great but…….

Does the job but takes a lot to put in new blades. I wouldn’t buy this one again!

April 28, 2023
Verified Purchaser
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Response from Craftsman

Hello.
Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the CMHT10929. Your feedback is val...

CraftsmanMay 2, 2023

Craftsman

Great knife

Would Recommend

If you can not get the knife out of the package or put the blades in you should not be operating this knife.

March 31, 2023
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Unique and versatile.

Would Recommend

Love this knife. Only thing I didn't like was how stiff it was at first but after "breaking in" it's great. Move the front grey tab towards the extended blade to remove that blade. Only thing I would change would be the blade storage.. I hate how much it rattles.

March 5, 2023
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Useful and innovative knife

Would Recommend

I really like mine. I work construction and had gone without a hook blade because I didn’t like carrying two knives. We have to remove material packaging a lot and make cuts for demolition so this knife sees a lot of use. I’ve had it for about a month and it has relegated all of my other knives to backup duty.

December 10, 2022

From craftsman.com

Dual junk

I bought this over the summer for work. I am handyman/remodeling homes. Well the guts to slide back an forth quit working had to hold down one side to use it. Very disappointing to say the least

November 16, 2022

From craftsman.com

Response from CS

Hello. We appreciate your feedback on the CMHT10929 and we are sorry to hear about the issues that you are having with your unit. Your satisfaction ...

CSJanuary 27, 2023

The worst

Would Not Recommend

I have spent 30 min plus watching YouTube on how to work the blade. The arched blade does not go all the way down. The hook part of blade does not retract all the way down. So the hook can easily cut things without you even knowing. Unsafe, insecure. Disappointed

May 27, 2022

From craftsman.com

Response from CRAFTSMAN® Social Media Team

Hello Quequit, I appreciate your feedback on the Dual Blade Utility Knife (CMHT10929) and I'm sorry to hear the blade is not retracting all the way. Y...

CRAFTSMAN® Social Media TeamFebruary 7, 2023

Best utility knife out there

Would Recommend

Bought this dual knife a year ago. It’s one of the best things ever. The fact that you can change the type of blade you’re using in an instant is awesome. Along with a storage compartment for extra blades works perfect. Not sure why it’s getting negative reviews. Customers must not have experience or they probably bought a broken one. I use it everyday for work and it’s still perfect. (Great for electricians btw. Helps with stripping wire). Plus it’s not bulky like most other knives that have st...

January 2, 2022

From craftsman.com

No Instructions, Cant get it back togeter

Would Not Recommend

Sucks, no instructions how to replace blades, ended up taking it apart now having a hell of a time putting it back together. no documentation

December 12, 2021

From craftsman.com

Response from CS

Hello​, We appreciate your feedback on the CMHT10929 and are sorry to hear about the issue you are having with your product.  This is not the kin...

CSDecember 15, 2021

Poor Design

Would Not Recommend

To remove the card paper surrounding the knife requires you to disassemble the knife. At this point all the internal pieces fall apart. Spend over an hour trying to reassemble. The instructions on the packing, #4 super script font which you can't read with magnification does not help and is poorly written. Previous utility knifes only required a flat screwdriver or quarter to open. Now it's changed to a hex head screw . Hope you have one available.. Not worth the frustration of the purchase. ...

August 18, 2021
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Response from Craftsman

Hello

We appreciate your feedback. We would like to speak to you about the experience you had. Please contact support at WECARE@sbd...

CraftsmanSeptember 29, 2021

Craftsman