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CrossWave HydroSteam Wet/Dry Pet Stick Vacuum Cleaner

Ratings & Reviews for BISSELL CrossWave HydroSteam Wet/Dry Pet Stick Vacuum Cleaner

4.6
994
Review
 4.6 out of 5
994 Reviews


93% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The floor cleaning machine delivers excellent results on both hard floors and carpets, making cleaning much easier and more efficient. Customers praise its ability to deeply clean and leave floors looking new, as well as the convenience of the 2-in-1 vacuum and mop functionality. However, some customers have experienced issues with the machine getting clogged easily, leaving lines on the floor, or not working properly after some use. A few customers also found it struggled to clean deeply grooved floors. Overall, the majority of customers are very satisfied with the machine and feel it is a worthwhile investment.

Customer review summary generated by AI, including incentivized reviews.
994 Customer Reviews

Maybe if it worked.

Would Not Recommend

Terrible terrible design. This was bought in December and it’s already giving problems. The machine will not let out liquid and it’s not like it’s a simple design to flush out the pump if there is a problem as to why it’s not pumping out liquid. The steam isn’t working and the thing doesn’t seem to be easy to find what can be the possible issue. It’s been less than 6 months and it’s already not working.

April 26, 2026

From BISSELL Homecare

Response from BISSELL Consumer Care

Hi Thomas, we’re sorry to hear this has been such a frustrating experience, especially with issues starting so soon. Problems with liquid flow or stea...

BISSELL Consumer CareMay 4, 2026

Best invention ever!

Would Recommend

I got this for my brother who has a German Shepard and two sons. I love it so much I’m going to buy one for me and one for my mom.

April 20, 2026

From BISSELL Homecare

I would never buy this again

AWFUL. The experience I have had with this CrossWave is upsetting. Bissel replaced it when I told them it leans over and doesn't clean well. They sent me a replacement and it has the same problem. WASTE of my time and money. Sure, it sort of cleans. But it leans over when stored and tips over easily. Additionally, it does not steam clean near walls or cabinets along the edges. UGH. They really should replace this with the newer model.

April 9, 2026

From BISSELL Homecare

Response from BISSELL Consumer Care

Hi Deanna, we’re sorry for the frustration you’ve experienced, especially after receiving a replacement. We understand how disappointing it is when a ...

BISSELL Consumer CareApril 9, 2026

I’m the Problem

Would Recommend

My fiancé has been talking about the CrossWave for years. I mostly ignored him, because obviously I know everything. But after too many days with five dogs, a 7-year-old, and a yard that apparently produces unlimited dirt, I finally broke down and ordered one. The box arrived and I opened it immediately, set everything up, filled the tank, and started cleaning. Within seconds I had brown water pooling everywhere. The machine looked like it was just spreading muddy swamp water across my floor. ...

March 11, 2026

From BISSELL Homecare

Awesome

Would Recommend

Love it though it takes longer than I’d hoped to get that real deep clean on my tiles and grout

February 25, 2026

From BISSELL Homecare

Brush options needed!!

Would Recommend

This is the second Bissell floor cleaner that we have purchased over the past several years. I would like to see different cleaning brushes made available that are strictly designed for tile floors. Stiff bristle brushes are needed in most cases when cleaning a tile floor and grout. The Suction works well. Our old unit, after three years lost suction and was not picking up the solution completely. Overall, this unit is good but would be great if a selection of floor brushes was made availabl...

February 5, 2026

From BISSELL Homecare

Response from BISSELL Consumer Care

Thanks for sharing your feedback, Yoda! We're glad to hear your CrossWave® HydroSteam® Plus is performing well, and we appreciate your suggestion for ...

BISSELL Consumer CareFebruary 6, 2026

I wouldn't get this model.

Would Not Recommend

I have had this machine over a year now and it doesn't work at all. Some times it leaks all over the floor from the clean water tank. Other times it works like a charm.

January 18, 2026

From BISSELL Homecare

Response from BISSELL Consumer Care

Thank you for sharing your feedback. We’re sorry to hear about the leaking and inconsistent performance with your CrossWave® HydroSteam® Plus. Leaks c...

BISSELL Consumer CareJanuary 19, 2026

Game changer for my 3 large indoor dogs !

Would Recommend

With three large indoor dogs, my floors face constant hair, muddy paws, and messes. The BISSELL CrossWave HydroSteam vacuums, mops, and steams in one pass—picking up hair without tangles, removing sticky spots easily, and leaving tile/hardwood spotless with no streaks! Amazing product !

December 20, 2025

From BISSELL Homecare

Breaks easily

This is my second one and the clean valve broke and now can’t use

December 3, 2025

From BISSELL Homecare

Need additional brush options

Would Recommend

Need strong bristle floor brush for heavier caked-on dirt removal

November 17, 2025

From BISSELL Homecare

Response from BISSELL Consumer Care

Thank you for sharing your thoughts on the CrossWave® HydroSteam® Plus! We’re glad you find value and quality in the machine. For tougher, caked-on di...

BISSELL Consumer CareNovember 18, 2025

Love our Big Green Cleaning machine….owned 3 years

Would Recommend

We purchased the big green clean machine three years ago. The carpet in the high-level townhome that we had where we were renting had carpet that was 28 years old and had stains even after it was professionally cleaned they tried steam cleaning they tried chemical cleaning, etc.. so I decided to try buying the big green clean machine and oh my goodness on the first cleaning the water was almost like mud water so over the years the carpet lightened the first past got the majority of stains out ...

October 26, 2025

From BISSELL Homecare

Would not recommend unless they fix the issue.

Would Not Recommend

Would give a zero if possible. I bought this based on the vdo showing real steam cleaning, but upon using there was zero steam coming out. Returned and got another, which wasn't my original but a use one, still didnt work no steam. I Wish Bissell would fix this then it would be great!

October 22, 2025

From BISSELL Homecare

Response from BISSELL Consumer Care

Hi Gene, we're sorry to hear about your experience with the CrossWave® HydroSteam® Plus. It should produce steam when used correctly, so something def...

BISSELL Consumer CareOctober 23, 2025

Great product! Love it no brainer

Would Recommend

Love this vacuum, sweeping and mopping is so 1900s

September 14, 2025

From BISSELL Homecare

Stopped working on 2nd room!

Would Not Recommend

What the heck it stopped working after the second room

September 9, 2025

From BISSELL Homecare

Response from BISSELL Consumer Care

Hi Michele, thank you for sharing your experience—we’re really sorry to hear your CrossWave® HydroSteam® Plus stopped working so quickly. That’s defin...

BISSELL Consumer CareSeptember 9, 2025

Line on the floor between old and new

Great cleaning My floors have never looked so clean The cleaning solution made my floors look new again The first time I cleaned them I only did half of the floor and I could see a line where I cleaned and where I didn’t

August 31, 2025

From BISSELL Homecare