My product arrived damaged. Can you please resolve this for me, thank you.

Dear customer, my name is Ada. Thank you for your inquiry. We apologize that our product was not entirely satisfactory. Our products are well packed, but we are sorry that the machine may be damaged in transit. We hope you can understand that as the seller, we have no control over the shipping process. The product comes with a one-year warranty. If your product is damaged, please contact us by email; E-mail :Lowescommunicate@vevor.com