I know there were negative reviews of this item because I wrote one and was told it was published and on display. But it isn't. Is this site trustworthy?

Hello, your review is not appearing on our end either. Reviews can often take several days to appear on the website after posting depending on the content of the review (such as images). We are sorry to hear that you were disappointed in your product. Please reach out to the manufacturer at 1-844-255-9692 and we will be happy to discuss any issues that you may be having.