I have 3 umbrellas and each one is missing hardware AA the knob to tighten up the umbrella from the stand.
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Dear customer, this product only comes with: the solar panel (which will be packaged in a separate container and located at one end of the packaging), the canopy/top portion, and the lower pole. The knob to tighten the umbrella is part of the umbrella base, not the umbrella. It should be packaged with the umbrella base. That being said, we did not hear from you through our customer service team. You can always reach out to our customer service team via email (contact@ezreplacement.com) or phone (877-477-2264).
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