How do you open up the lock initially

Hello. Thank you for your inquiry. The preset combination will be a series of four arrows which will look like the example code below (the preset combination is different for each lock): ← ↑ → ↓ The preset combination is listed in the upper right hand corner of the instructions that were in the cavity on the back of the package, near the base. Note: You will have to cut open the package to remove the instructions and preset combination.