We installed our door with this handle and it opens by pulling leaver up instead of down. What did we do wrong? Also the logo is used down.
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There is a silver lever which allows the spring loaded latch to rotate 180 degrees. Flip the switch and you can install the correct way.
Was this Answer Helpful ?This is the correct way...up! Goofy, I know. Lowe's installed mine. Not sure about logo...
Was this Answer Helpful ?Please call into our Customer Care department at 888-483-3768 and one of our agents will be more than happy to troubleshoot with you.
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