My existing switch was wired with a line, traveler and common (white) wire but the instructions do not seem to support this. Can I still use this?

Hello Jon thank you for your question. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 2