I can’t get my filter to go all the way down. What am I doing wrong? Thanking you in advance
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Hello, and thank you for bringing this to our attention. We're sorry to hear that our Pitcher Replacement Filters didn't fit as well as expected, and we'd love to share some tips. For a snug fit, find the groove in your filter and the ridge in the reservoir. Line up the groove with the ridge and press down firmly to ensure a tight fit. While we hope this helps, please feel free to reach out to our team at 800-242-7482 and mention reference number 200915-001316 if you need further assistance. We look forward to hearing from you. Ashlee from The Brita Team
