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black 7.87-in Waterfall Shower Panel System with 5-way Diverter Valve Included )

AKDY black 7.87-in Waterfall Shower Panel System with 5-way Diverter Valve Included )

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I have this shower panel and can't get the temp knob to turn. It will go a bit (maybe 20 degrees total) if you push it in, but no more. Can you help?