Lowe’s Gift Cards

Where can I use my Lowe’s Gift Card?

Gift cards can be redeemed in any Lowe’s store or online at Lowes.com.

How can I purchase a Lowe’s Gift Card or E-Gift Card?

Standard and customized Lowe’s Gift Cards can be purchased in store or online in any amount between $5 and $2,000.

How do I check the status of my order?

To check the status of your gift card order, you can call us toll-free at 1-833-989-1301 or email us at lowes@buyatab.com.

Will my gift card expire or decrease in value?

No. Lowe’s Gift Cards that have a balance will never expire and are never subject to additional fees. However, gift cards that remain at a $0 balance for 90 days will be deactivated for security purposes and can’t be reloaded or reused.

Can I return a Lowe’s Gift Card or exchange it for cash?

Sorry, Lowe’s Gift Cards aren’t redeemable for cash unless required by law.

Can I reload my gift card?

You can reload a physical Lowe’s Gift Card in a Lowe’s store if you purchased and activated the original gift card in a Lowe’s store. Currently, you can’t reload e-gift cards. Although you can reload a Lowe’s Gift Card, you can’t redeem more than $2,000 from a single card in one day.

How do I check my gift card balance?

There are three convenient ways to check your gift card balance: 

• Online
• By phone at 1-800-560-7172
• At the customer service desk in any Lowe’s store.

What if I lose my gift card?

Lost or stolen gift cards can only be replaced upon presentation of the original sales receipt for any remaining balance. The sales receipt will be void if altered or defaced.

I entered my card number and got an “Invalid” error code. What does that mean?

For security reasons, if your gift card remains at a $0 balance for 90 days, our system will automatically deactivate your gift card number. Gift cards with deactivated numbers can’t be reloaded or reused.

I hear about gift card scams a lot. What do I need to know?

Gift card scams are becoming more prevalent and are an issue for retailers and their customers. The following is a guide on how to spot gift card scams and report them.

• The No. 1 rule is that no legitimate business or government agency (IRS, FBI, police, etc.) will ask you to pay specifically with gift cards. Lowe’s Gift Cards can only be used at Lowe’s stores or Lowes.com, so you should never be asked to pay a bill or fine with gift cards.
• Never provide any gift card numbers over the phone or in an email through unexpected phone calls or unsolicited emails.
• Fraudsters can contact victims via phone, email, text or social media posts.

Common Gift Card Scams

• Unpaid Tax or Debt: Fraudsters will pose as a government or financial agency threatening the victim with claims of owed money. The victim is instructed to purchase gift cards and provide the gift card numbers and PINs to pay the debt. Often the victim is threatened with arrest or losing their home.
• Family Emergency Scam: Fraudsters will convince the victim that a family member is in jail or hurt; sometimes the fraudster even pretends to be the loved one and asks directly for money. The fraudster instructs the victim to purchase gift cards and provide the gift card numbers to help the family member in trouble. Usually this fraud specifically targets the elderly.

• Legitimate businesses or government agencies will never use gift cards as payment.
• Caller ID can be manipulated to appear as a legitimate company or agency.
• Don’t respond to advertisements for free gift cards. They’re usually scams.
• If you receive a call from a stranger indicating that a loved one needs help and they ask you to provide gift card numbers, hang up and contact your loved one directly.
• Don’t purchase any gift cards that have a PIN visible or appear altered. When in doubt, ask an associate.
• Don’t sell or check your gift card balance outside of Lowes.com.

How to Report a Scam

• You can report scams and suspicious communications to the U.S. Federal Trade Commission.
• You can also contact your local police and/or state attorney general’s office for assistance.
• If you think you might owe taxes, call the IRS directly at 1-800-829-1040.

• Internal Revenue Service (IRS)
• Federal Trade Commission (FTC): 10 Things You Can Do to Avoid Fraud
• The National Council on Aging: Top 10 Financial Scams Targeting Seniors
• Fraud.org, a Project of the National Consumer League 

How do I contact Lowe’s?

You can contact Lowe’s at any time during business hours via email, phone or mail.

Online Gift Card Information

• Email: lowes@buyatab.com
• Phone: 1-833-989-1301

Corporate Gift Card Information

• Email: lowescorporategiftcards@cashstar.com
• Phone: 1-833-320-5701

Can I use my Lowe’s Gift Card to pay my Lowe’s Credit Card balance?

Unfortunately, a Lowe’s Gift Card can’t be used to make payments on any charge account.