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We care about your privacy, no matter how you interact with Lowe’s! Whether you are a job applicant, a business partner, an installer, a Marketplace Seller, a supplier, an investor, or a Lowe’s Creator, we want you to understand how we collect, use, store, and share your personal information. If you are looking for information on our privacy practices when we sell our products, please review our Privacy Notice.
This Supplemental Privacy Notice is split into short sections, so you can find what you need quickly.
Here’s what’s in it:
Job Applicants
Product Suppliers
Business Partners and Independent Service Providers
Marketplace Sellers
Investors
Lowe’s Creators
Cookies, Pixels, and Other Online Tracking Technologies
Third-Party Features and Links
Information Storage, Security, and Fraud Prevention
Your Rights and Choices
Who We Are and How to Contact Us
What Haven’t We Covered?
Want a quick chart that shows the types of personal information we collect and why? Click here.
Let’s start with what we mean when we talk about “personal information.” Personal information is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal information does not include information that is publicly available, deidentified (meaning it cannot reasonably be used to identify you), or aggregated (combined with data about others in a way that no longer identifies you or anyone else). Where we maintain deidentified data, we will maintain and use the data in deidentified form and not attempt to reidentify the data except as required or permitted by law.
Personal information is more than just your name or phone number—it includes any information that can be linked to you and your business, like what you buy, browse, or prefer. We get some of this information directly from you when you make a purchase on our website, mobile app, or in our store, but a lot of it is collected as you browse our website or use our services, or from trusted partners. We use this information to better understand your needs, improve our products and services, and personalize your experience with us.
This section specifically provides info about how we collect, use, and share your personal information when you interact with us through our Careers Website and as a job applicant. We have a separate privacy notice for current Lowe’s employees.
When you apply for a job with Lowe’s or our U.S. subsidiaries and affiliates, we collect certain information about you and your device to process your job application, run our Careers Website, suggest jobs that may be a good fit, and improve the hiring experience.
If you apply online, you’ll create a Candidate Home Account with your email and password. We will also ask for details about you, like your name, preferred name, address, phone number, email address, and date of birth.
During the application process, we also may collect additional information such as your work and education history, certifications, and other details you choose to share (for example, on your résumé or in our chatbot, Luci). We also collect certain legally required information, such as gender, race, ethnicity, veteran or military status, and government identifiers like a driver’s license or Social Security number. We may use the information we collect during the application process to make inferences about you as a candidate.
If your interview includes a video component or takes place in-store, we may collect video and audio recordings from your video interviews or from our in-store cameras.
We use cookies and similar technologies on our Careers website that automatically collect internet or other activity information, like your IP address, browsing history, referring websites, browser type, device ID, operating system, carrier or ISP information, language, and approximate geolocation. We use this information to help us understand how people use our site, remember your preferences, show you relevant job opportunities, advertise to you, and improve our recruiting process.
Want to learn more? See our Cookies, Pixels, and Other Online Tracking Technologies section.
We collect information about job applicants to help us manage the hiring process and improve your experience. Specifically, we use your information to:
We collect information about you in a few different ways, including:
If you have questions while applying, you can ask Luci, our AI-powered assistant. Luci can answer questions about open roles and guide you through the application process.
When you chat with Luci, both Lowe’s and our trusted service provider collect the information that you share so we can provide you with this support. Luci is only designed to help you with job-related questions and can’t help you with other topics.
If you are looking for information on Mylow, our home improvement assistant, please visit Lowe’s Privacy Notice.
We share personal information with trusted partners for the following business purposes:
We share your sensitive personal information for more limited purposes, including: to provide services related to your job application; to support business operations or recruiting activities carried out on our behalf; to comply with applicable laws and regulations; for safety and security; to detect, protect against, or address fraud or other illegal or harmful activity.
Although we do not sell personal information in exchange for money, some of our advertising, marketing, and analytics practices may be considered “sales” or “sharing” under some state privacy laws. For more information on how to opt out click Your Rights and Choices.
Please click here to learn more about how we handle your information, including how we use cookies and other tracking technologies, how we keep your data safe, how long we keep it, and the choices you have about your personal information. You’ll also find details about the privacy rights available to California residents under the California Consumer Privacy Act.
When you partner with us as a Lowe’s Supplier, we collect certain information to help us work together smoothly. This may include:
We use the information we collect to help match your business with potential procurement opportunities, to communicate with you, and to support our supplier programs.
We collect personal information when you apply to become a Lowe’s Supplier, take part in a supplier pitch, complete a survey, or use our websites.
We may share your personal information with our affiliates, service providers, and contractors, such as our platform vendors or database providers, so they can help us operate our supplier program and services. These partners can only use your information to support us and are not allowed to use it for anything else.
We may share info for the following business purposes:
Click here to keep reading about how we handle your privacy, including our use of cookies and other tracking technologies, how we retain and secure personal information, and the rights and choices available to you.
If you work with Lowe’s as a business partner or an independent service provider—for example, an installer—this section explains the types of personal information we collect about you and how we use it.
When you sign up to be an independent service provider for Lowe’s, we may collect information such as:
Our PROvider App helps you manage your jobs on the go, your schedule, customer information, and notes. If you use the Delivered by Lowe’s App, you can choose to share your precise location so we can give customers more accurate delivery.
To support these app features, we collect information about your device and how you use the app. We use this information to provide the app’s services and to improve your overall experience.
We may use the personal information we collect about you to:
We collect personal information when you create an account, use our apps or websites, or interact with us in other ways. This includes:
We may share your personal information with our affiliates, service providers and contractors (like app developers) and other parties for the following business purposes:
We also share your personal information when a consumer asks us to connect them with a service provider in your field.
Click here to keep reading about how we protect your privacy, including our use of cookies and other tracking technologies, how we retain and secure personal information, and the rights and choices available to you.
If you join Lowe’s Marketplace as a verified seller, we collect the following information:
We use your personal information to:
We collect personal information when apply to join Lowe’s Marketplace, use our websites, or interact with us in other ways.
We may share your personal information with our affiliates, service providers and contractors (such as web and cloud hosting partners) to help us operate the Marketplace. These partners can only use your information to support Lowe’s and are not allowed to use it for anything else. For example, we may share information for reasons such as:
We may also display some business-related information on our website as part of your seller profile.
Click here to keep reading about how we protect your privacy, including our use of cookies and other tracking technologies, how we retain and secure personal information, and the rights and choices available to you.
When you sign up for our investor relations emails through our website, we collect your email address.
In limited instances, like if you purchased stock directly through our stock transfer agent and registrar, we may also collect information like:
We also collect online activity information about how you use of our websites.
We may use your personal information to:
We collect personal information about you when you subscribe to our investor relations email communications, purchase shares through certain direct ownership of stock processes, or use our websites.
We may share your personal information with our affiliates, service providers, and contractors (such as email vendors, IT vendors, and document-storage) so they can help us operate our investor services. These partners may need to access your information to do their jobs, but they can only use it to support Lowe’s.
We may share information for reasons such as:
Click here to keep reading about how we protect your privacy, including how we use cookies and other tracking technologies, how we retain and secure personal information, and the rights and available to you.
If your part of the Lowe’s Creator Network (or thinking about joining), we may collect the following personal information about you:
We use the personal information we collect to support your participation in the Lowe’s Creator Community and to communicate with you.
We collect personal information about you when you apply to join the Lowe’s Creator Community or from your social media profile.
We may share your personal information with our affiliates, service providers, and contractors (such as email marketing partners and IT vendors) so they can help us operate and support the Creator Network. These partners may only use your information to assist us and not for their own purposes.
We may share information for reasons such as:
We may also display some information from your social media profile on our website to highlight your participation in the Lowe’s Creator Network.
Keep reading for more information about how we protect your privacy, including how we use cookies and other tracking technologies, how we retain and secure personal information, and the rights and choices available to you.
We use cookies and similar tools to understand how you use our website and to make your experience better. Some of these cookies come from our partners, like advertisers or service providers. You can manage your cookie preferences anytime in our cookie preference center. While we offer options for adjusting your cookie preferences for non-essential cookies on our website, if you do not want to have cookies placed on your device, you should clear your cache and set your browser to refuse cookies before re-accessing our website.
Cookies are small files that websites store on your device through a web browser to help that website or third-party systems recognize your device and remember information — like what’s in your shopping cart or your preferred language. Web beacons (sometimes called tracking pixels) are tiny graphics embedded on a webpage or in an email that help us understand how people use our website and emails — like if you open one of our emails or visit a certain page.
In general, we use these technologies to:
Cookies vary in how long they last. Some cookies only last while you’re on our website — these are called session cookies. They disappear once you close your browser. Others, called persistent cookies, stay on your device until a set expiration date. We use both types of cookies to help our website run smoothly and improve your experience.
Some parts of our website use third-party tools, like social media buttons (for example, “Like” or “Login with Facebook”) or video players. These tools may collect information such as your IP address, or which pages you visit and send it to the company that provides the feature.
When you use these features, we may get limited information from that third party, and they may receive details about how you use our site. Any personal information collected by those companies is handled under their own privacy policies, not ours.
Our website also includes links to other sites. When you click a link that takes you off Lowe’s, you’re leaving our site, and this Privacy Notice no longer applies.
We keep your information to meet the purposes described in this Privacy Notice and to comply with our recordkeeping, legal, or business obligations. This means we hold onto it to fulfill the reason we collected it, resolve disputes, or enforce our rights.
When deciding how long to keep information, we consider what type it is, how sensitive it is, legal requirements, and whether we can meet the same need in other ways. Once it’s no longer needed, we delete it or remove identifying details following our data retention policies.
We take your privacy and the security of your information seriously. We use a mix of administrative, technical, and physical safeguards to help prevent unauthorized access, loss, or misuse of personal information.
We may also use the personal information we collect to prevent fraud, detect security issues, and protect you, us, and others from malicious activity. While we do our best to protect your information, no system is completely secure. Because of how the internet and technology work, we can’t guarantee absolute security, but we take reasonable steps to protect your data.
Personal information is, well, personal. You have options when it comes to how we collect, use, and disclose your personal information.
Accessing and Updating Your Account Information. If you created an account with us, you can directly access your Lowe’s account profile. Depending on the nature of your account, you may also be able to update your account information.
Email Preferences: If you wish to opt out from receiving our promotional email communications, you can use the unsubscribe link in the email you received from us.
Please note that if you opt out of our promotional emails, we may still send you email messages related to your account or any services you request from us. Unsubscribing from our promotional emails will not affect the level or quality of service we provide to you.
Opting Out of Targeted Advertising, Sales, and Sharing of Personal Information.
You can find similar options within our apps. Just go to My Account>Do Not Sell My Info.
For more information and options, please see the section of this Notice on Cookies and Other Tracking Technologies.
Text Messages. To stop receiving marketing text/SMS messages from Lowe’s, please reply STOP to the Lowe’s marketing text message. Please note replying STOP only applies to the phone number that got the text.
Push Notifications. To opt out from Lowe’s push notifications, please adjust the permissions in your mobile device. This opt out does not apply to in-app notifications.
App Location Tracking. To stop us from collecting your precise location information in our mobile app, please adjust your mobile device settings.
This section describes privacy rights available to California residents.
If you submit a request to delete, request to correct, or request to know, we or our verification vendor may require 2-3 pieces of personal information to verify your identity. If you have a password-protected account with us, we may verify your identity through our existing authentication practices for your account.
We may also collect your language preference during this process to make things easier for you and provide you with the verification questions in your preferred language—it is deleted once your request is complete.
You may designate an authorized agent to make a request on your behalf; however, you will still need to verify your identity directly with us before your request can be processed. An authorized agent may submit a request on your behalf using the Lowe’s Privacy Portal or toll-free number listed above. We will not discriminate against you if you choose to exercise your privacy rights.
California residents may make the following types of requests relating to their personal information:
Right to Know. California residents have the right to know:
Deletion. You have the right to request the deletion of personal information we collected from you, subject to certain exceptions. Where we use deidentification to satisfy a deletion request, we commit to maintaining and using the information in deidentified form and will not attempt to reidentify the information. Please be aware that if you request us to delete your personal information, all your information will be deleted.
Correction. If you believe that personal information we maintain about you is inaccurate, you may submit a request for us to correct that information. Upon receipt of a verifiable request to correct inaccurate personal information, we will use commercially reasonable efforts to correct the information as you direct.
Right to Opt Out of Sales and Sharing of Personal Information. You have the right to opt out of the sale of your personal information, and to request that we do not share your personal information for cross-context behavioral advertising. For more information on how to use this right, please click here.
Right to Limit Use and Disclosure of Sensitive Personal Information. You may direct us to limit the use and disclosure of your sensitive personal information to uses/disclosures that are reasonably necessary to provide our goods and services, or as needed:
Response Statistics. To view statistics about the California customer data requests we received in 2024, please click here.
As used in this Privacy Notice, “we,” “us,” “our,” and “Lowes” refer to Lowe’s Companies, Inc., including our subsidiaries and affiliated entities.
If you have questions about this Privacy Notice or if you need access in a different language or format, please contact us as indicated below.
Privacy Office
1000 Lowe’s Blvd., NB6LG
Mooresville, NC 28117
privacy@lowes.com
We may update this Privacy Notice from time to time, and encourage you to periodically check here for the most recent version. The last time we updated this Notice was March 11, 2026.
In addition to the other purposes for collection, use, and disclosure of personal information described in this Notice, we may collect, use, and disclose personal information as required by law, regulation or court order; to respond to governmental and/or law enforcement requests; to identify, contact or bring legal action against someone who may be causing injury to or interfering with our (or others’) rights or property; for security and fraud prevention purposes; to support any actual or threatened claim, defense or declaration in a case or before any jurisdictional and/or administrative authority, arbitration or mediation panel; in connection with disciplinary actions/investigations; or as otherwise described at the time your personal information is collected. Likewise, we may use and disclose personal information to third parties in connection with the sale, assignment, merger, reorganization, or other transfer of any of our brands or companies.
This Privacy Notice does not apply to: