Lowe’s Tax-Exempt Management System or (TEMS) is the program Lowe’s Pro uses to help tax-exempt customers manage the documents needed to shop without being charged taxes. Examples of tax-exempt organizations are nonprofits, government affiliates or educational institutions.

How do I register as tax exempt?

Get a Lowe’s Tax-Exempt Management System (TEMS) ID online, or register at the Pro desk at your local store. You can then use your TEMS ID to add and/or link certificates for purchases on Lowes.com in any Lowe’s store.

Do I have to register at every Lowe’s store where I shop?

You only need to register at one Lowe’s store or on Lowes.com, and your TEMS ID will be honored on all purchases when you select delivery or pickup in the state where your exemption applies.

What if my company is tax-exempt in more than one state?

You can register your organization as tax exempt in multiple states online or at the Pro desk at your local store.

I am taxable on some purchases and exempt on some purchases. Can I link a tax exemption to my profile and indicate some of the purchases are taxable?

Yes. At checkout, you can remove your tax exemption. Please note: The entire order will either be tax exempt or taxed.

What if I make purchases in states where my tax exemption isn’t valid?

If you make purchases in states where your tax exemption isn’t valid, you’ll be charged sales tax.

If I need to submit a required document, can I still get a TEMS ID online?

Yes. If a document is required, you’ll be provided submission instructions. A sample image of the required document will display as part of the certificate setup process.

How long is the approval process?

Approval can take up to 30 days as we review your submission in accordance with state and local laws. While your request is pending, you can make purchases in any Lowe’s store.

How do I check the status of my request?

Once a certificate is reviewed, it’ll move from pending to active. If there’s a problem, the certificate will be marked invalid and we’ll contact you. To see if your request has been approved, visit the Manage Certificates page.

What’s the Remove Tax Exemption box at checkout for?

If you’re currently registered as tax exempt on Lowes.com, all purchases that have a final destination within the state where you’re registered as tax exempt won’t be charged tax. In the event that you need to make a purchase that’s taxable, check the Remove Tax Exemption box at checkout to apply tax to the entire order.

Why was I charged tax?

Tax is calculated based on the final destination of the product. If you’re picking product up or shipping product to a state where you’re currently not registered as tax exempt, you’ll be charged tax. If you’re tax exempt in multiple states, you can update your tax-exempt status through your administrator account profile.

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Tax-Exempt Management System (TEMS)

Renew Tax-Exempt Account

A flow chart explaining how to link a tax exemption to a Lowe's Pro account.

Select Sign In or Register in the top right corner.
Once signed in, select Your Name/Account in the top right corner.
Select Tax Exemptions, under the Manage My Organization section.
Have your local Lowe’s store provide your Lowe’s customer ID or Lowe’s tax ID. Select Link Certificate and enter the TEMS ID, which is the same as your Lowe’s customer ID or Lowe’s tax-exempt account ID.
Confirm that the account listed is accurate.

Create a New Tax-Exempt Account

A flow chart explaining how to create a new tax exemption on a Lowe's Pro account.

Select Sign In or Register in the top right corner.
Once signed in, select Your Name/Account in the top right corner.
Select Tax Exemptions, under the Manage My Organization section.
Select Create New Certificate, choose the state(s) where you’re exempt and then select Next. Verify the information is correct and select Save and Continue.
Choose an exemption reason.
Fill in the organization’s information, or use the upload function to submit a sales tax-exemption certificate. Select Save and Continue. Sign the certification and select Save and Continue. To finalize, select Submit Certificate.

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Need Help?

Questions or issues? Check out our Tax Exemption FAQ below or call the Lowe’s Pro Service Desk at 1-844-569-4776.

Please allow 24 to 48 hours for a Pending certificate status to be finalized. Certificates are available immediately after they’re validated.

Tax-Exempt Management System (TEMS)

Renew Tax-Exempt Account

Create a New Tax-Exempt Account

Need Help?

Frequently Asked Questions