allen + roth Galway and Aveley Modern Kitchen

Medium Quality at Best

First of all, the color. The sample cabinet front in the store was a creamy off-white they call Linen, which was what I wanted. I did not want a white white kitchen. I then went to the Paint Dept. and pulled colors that looked to be similar. I found one, got a sample, dabbed it on the sample cab, and proceeded to paint all the trim in my kitchen and LR this color. When the cabinets came I was shocked and disappointed to see that the cabinets were pretty much stark white, not creamy. Now I am hav...

Fully Assembled? That's NOT What I got....

I spoke with one of the kitchen specialist 3 times before coming back to order. We discussed the pantry/utlity cabinet rollout upgrade for $800. I know I could buy aftermarket rollouts for about $200 total and install them myself but opted for the $800 upgrade to avoid having the DIY. So I got my cabinets, including 3 drawer bases, which came with drawers installed as I expected. Well the pantry/utility cabinet didn't. The rollout drawer glides were NOT even installed, nor were there predrilled...

Missing Pieces

I bought this pantry for a full kitchen renovation. After it was installed, I noticed that 4 of the 5 shelves were missing. I reached out Lowes customer service and they passed me off to Allen and Roth. Allen and Roth stated I need to return the entire pantry so they could send me a new one. Returning was not an option as it was already in place and being used as support for countertops. In addition, the expected timeline for another pantry was a month later. I then went to the store to see if s...

BUYER BEWARE!

READ THE REVIEWS! DO NOT BUY! PAY THE EXTRA MONEY TO SHOP ELSEWHERE! TRUST ME! I spent over $9000 dollars on a whole kitchen remodel. The order came 2 months after the "estimated arrival date." Half the cabinets came damaged, Lowe's asked me to reach out to allen + roth directly to replace "parts." After I ordered the replacement drawer fronts and side pieces and cabinet doors, I installed the cabinets and had my countertops installed as well. Allen + Roth then told me that the replacement...

Seven Time User of These Cabinets-Love Them!

Remodeling contractor here. I'm in the process of ordering the 7th or 8th set of these Allen & Roth cabinets for full kitchen remodels. I've used Aveley (very slightly off white) and Stonewall. I haven't tried the new colors like green and navy. My experience with these cabinets has been nearly 100% positive. I installed the first set of these cabinets in 2013 or so and have not had a single customer complaint or warranty issue. We had one cabinet arrive with a hole in the shape of a fork lift ...

terrible customer service

I should have read the reviews. most of my 9 cabinets came damaged, I tried for 3 months getting replacement parts from allen + roth, which are now "out of stock" and they said I could return the damaged cabinets to the store or get a 10% refund. The cabinets and granite countertops were already installed as I was waiting for "parts that never came" I can not return them to the store. So now I have busted up cabinets in my kitchen and no way to replace or repair them from Lowe's. I now hav...

Poor design flaws

This cabinet is made for an apron sink but it is not easily customizable to different brands. Not sure what brand I was supposed to buy but we are having to cut it on a glued joint and repaint that area to make it look ok in our new kitchen! Drawn lines are the cuts we are making.

Not the quality I expected

For semi-custom cabinets, these came with disappointing quality check issues. There was glue overspray and the shelves must have been placed inside the cabinets when the glue was still wet because we had to pry the shelves out of the bottom and then try to clean off the glue.

Mostly nice but not great quality

I was so excited to receive our kitchen cabinets. The rep we worked with made an error in the order, but they were able to ship a replacement quickly, so we were impressed by that. In general, they look nice. So I give three stars. However, the glue job was very sloppy and I cannot even completely extract a plastic bag that was glued in. One panel was put in a bit crooked and one side of a cupboard was 1/8" shorter than the other side. The vertical dimensions are not 100% accurate and when righ...

Poor Customer Service-Buyer Beware of Delays

When I ordered these cabinets, Lowes told me they'd arrive on/about April 14. But later, Lowes told me they were delayed in delivering them by multiple weeks, leaving me having to pay my contractor for the delay. I called customer service, spoke with "Tanya", who said they couldn't do anything because it "was the vendors fault" and I needed to contact them. When I told them my agreement was with Lowes and I expected Lowes to help, the representative said it was implied that my contract was wi...