Ratings & Reviews for Touchstone 60-in W Sideline Elite Black Wall mount Fan-forced Electric Fireplace with Remote Control Included
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has a mixed reception, with both positive and negative feedback. Customers praise the fireplace's attractive design, realistic flames, and customization options. Many express satisfaction and recommend the product. However, some report issues with the flame mechanism not functioning properly, requiring returns or replacements. There are also occasional quality control problems, such as shipping damage and misaligned trim. While the fireplace is visually appealing, the company should address the recurring functional issues to ensure a more reliable and consistent customer experience.
Customer review summary generated by AI, including incentivized reviews.Second sideline elite 60
We sold our last house with the fireplace in it. We’re building the exact same fireplace with the sideline 60. Order was simple receiving was simple and it’s my hope once it’s in the fireplace when they build it, we’ll get the same Apex, obviously as we had as the last one which we loved.
From Touchstone Home Products
Better than expected
We love our electric fireplace. It has clean lines and looks amazing. This is a high-quality product.
From Touchstone Home Products
Love it!!
Love our fireplace!! So glad we choose this one! Will buy again!!
From Touchstone Home Products
Great look...not a lot of heat
The fireplace looks great. The features allow for many options. The heat is not very effective. The heat only comes out from the small middle section of the vent. If it came out of the entire vent it would distribute heat better. I live in a southern state so my winter season is much shorter however it is disappointing that the fireplace does not heat my family room. The description states heating of a 400' room.
From Touchstone Home Products
Very satisfied
This was easy to install as common DIYers. Love all the features and well worth the upgrade from the base model! Excited for use with years to come. This is an accent to our living space in the south (warmer winters)
From Touchstone Home Products
Beautiful Design.
Easy installation . Love the pulsating ember feature. Realistic flames and a wide variety of color choices. I am very happy I went with touchstone. Thank you for a wonderful product.
From Touchstone Home Products
Haven’t installed yet, but ratings were very good. Can’t wait to finish project
Waiting on instillation and completing building ptoject
From Touchstone Home Products
From Touchstone Home Products
Beautiful! Love it!
Love this fireplace. Love all the different color/flame options. Highly recommend!
From Touchstone Home Products
Great at First; No Longevity
Has I done this review in 03/2023 I would have been very satisfied s as the unit did everything I needed it to. Spring ahead to 08/2024 and for reasons yet to be known (11/2023) the unit has not been able to be powered on. If this product gives the customer only 18 months of function then the consumer needs to find another product. We only ever used the lighting functions as we live in Florida, so the heat was never needed. It’s hard to invest in another Touchstone unit after this experience to ...
From Touchstone Home Products
Excellent fireplace!
Realistic look and it has many options such as ember color, ember brighnes, flame color,flame height,etc. I did alot of research and Touchstone is the best around!
From Touchstone Home Products
Fits perfect - looks fantastic
It was easy to learn how to use, beautiful appearance and exactly what we had been wanting. Have not had the opportunity to try the two heat settings yet, but anxious to use this winter.
From Touchstone Home Products
Nice unit
It’s a very nice item. My son-in-law said it was easy to install and I couldn’t put more happy with how it looks in my space.
From Touchstone Home Products
Quality unit
Sideline Elite 60 is everything it’s advertised to be. Very versatile with many color options. Easy to use. Sleek and attractive even when not illuminated. Super easy installation into a hearth I built from rough in dimensions.
From Touchstone Home Products
New fireplace
It's still in the box. We are waiting for our contractor to remodel our livingroom
From Touchstone Home Products
From Touchstone Home Products