Ratings may include incentivized customer reviews.
What Customers Are Saying
The product provides good urine absorption and minimal tracking, but has significant downsides including excessive dust, difficulty scooping solid waste, and ineffective long-term odor control. The large crystal size is also disliked by some cats. While the litter may work well for some users, the dust and odor issues are major concerns reported by many reviewers.
Customer review summary generated by AI, including incentivized reviews.Worst litter i've ever used
Would Not RecommendTracks everywhere and clumps terribly. Tracked from the living room, down the hall, into my bed sheets. The clumps stick to the litter box and require picking at them to dissolve. Ended up throwing out the litter box as opposed to picking at dried cat urine
From petco.com
Please please bring the 30lb bags back! Ever since you stopped selling the 30lb bags I haven’t even been able to get the 15lb bags! It’s been 3 months I have been having to buy PetSmarts brand of crystal litter because no stores anywhere near me have the 15lb bags in stock! Months ago when you guys were stopping the 30lb bags I drove 28 miles to the last store near that had the last 30lb bags! I bought all 4! Which lasted me a good while! Since then I went and bought 2 15lb bags and that’s it… h...
From petco.com
We understand how disappointing it is when a store visit doesn’t meet expectations. Please reach out at petco.com/contact-us so we can look into this ... Read More
Not so phresh
Would RecommendBring back the 30lb bag PLEASE!!!! C’mon.. I used to use the Elsey brand for my two feline buddies. Too sandy. Other crystal litter isn’t as good as this one. Finally settled on this type and always buy the 30lb bag and searched all the pet stores in the Bay Area and online even went to the SoPhresh company site and they were useless just sent me to Petco. Started using the grey paper pellets of this brand and we don’t like it, me or the cats. They have been doing their biz outside of the box so...
From petco.com
We’re sorry your purchase wasn’t what you hoped for. If you’d like to address this directly, please contact us at petco.com/contact-us.
30lb Bag?
Would RecommendI have been searching the local stores for the 30lb bag of this, despite being TWICE as expensive as before the pandemic it's still the brand I use. Not finding it OR the 15lb bag in stock at my local store I thought I would just order it online...no dice...seriously disappointed! Please bring back the big bag. It's much more convenient.
From petco.com
Hi George. We understand your concern regarding the So Phresh Odor Lock Crystal Cat Litter and the importance of consistent availability and convenien... Read More
Used to be amazing, now a waste of money
Would Not RecommendOLD product had a dust issue but was otherwise the BEST litter I've ever used for odor control. EVER. NO SMELL at all (not even litter smell). "Dust free" formula DOESN'T CONTROL ODOR really at all. And the texture now HURTS my cat's PAWS and gets stuck in them more often. It's a struggle to even get him to use the box with this litter. I used to recommend this litter to everyone. There has been such a massive reduction in quality though that it's lowered my faith in the entire brand and I ...
From petco.com
We regret this did not work as hoped. If you’d like additional help with this product, our team is available at petco.com/contact-us.
30lb Bag Unexpectedly Clearanced at my Local Store
Would RecommendI have bought the 30lb bag of this litter for many years now. The 30lb bag was a better deal than the 15lb bag and I had to buy it less often. Sure, I could buy 2 - 15lb bags... for more money but the point of buying the 30lb was the better deal. I use this cat litter to keep an eye on my cat who has bladder stone issues and is on a lifelong prescription cat food. I know if she has darker urine, isn't going much, has blood in her urine. Trying this litter on a whim many years ago is actually how...
From petco.com
We’re glad the So Phresh Odor-Lock Crystal Cat Litter continues to work well for your cat and that the larger bag has offered convenience. Our team ai... Read More
Best crystal litter
Would RecommendThis is the best crystal litter. The pieces are bigger making them less messy and less dusty. petco please don’t stop carrying the 15lb bags!
From petco.com
Kitty litter
Would RecommendMy girls love this kitty litter and so do we. It is easy to clean up. I would and have recommended it to everyone who I know has cats
From petco.com
Lesson learned: Crystal litter forever
Would RecommendThe chunky is less trackable and a lot less dusty than the fine crystal litter. We stopped using crystal litter for a time because it seemed expensive. We switched to clumping clay litter, but because you scoop out the lumps, we ended up having to add more litter to the box so often that it worked out to almost the same or more $$ for the clay. On top of that, we realized the cat pee smell was permeating our home because clay doesn't dry out like the crystal litter.
From petco.com
Extremely DUSTY
Would Not RecommendI've been using it for about a month, and 2 stars is only for smell locking, it's pretty good. It isn't dust free, it's actually EXTREMELY dusty. It's not economical, because I used almost the whole bag
From petco.com
I love So Phresh Ordor Lock Litter
My daughter turned me onto this litter. It so absorbent and the smell of urine is non existent.
From petco.com
Don’t sell this!
Would Not RecommendWorst litter! It doesn’t clump, no way to scoop it!
From petco.com

Hi, thank you for sharing your experience with the So Phresh Odor-Lock Crystal Cat Litter. We appreciate your feedback regarding the litter's performa... Read More