Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the softness and gentleness on sensitive noses, with many noting it prevents redness and irritation better than other brands. Most describe deep brand loyalty, using it for years and considering it their only choice. However, a substantial group expresses frustration over recent changes: smaller box openings, difficulty extracting tissues, fewer usable tissues per box, and clumped or folded tissues. Some feel deceived by packaging that appears full but contains less product. Despite these quality concerns, many remain loyal, though others have switched brands entirely due to the changes.
Customer review summary generated by AI, including incentivized reviews.Falling apart
Would Not RecommendThe last 10-15 boxes I've used the tissues have literally fallen apart when I take them out of the box. I thought maybe it was just a bad run, but the problem has never gotten better.
From puffs.com
Long time Puffs user UNTIL now.
Would Not RecommendI bought a 4-pack of the ultra soft Puffs for colds/allergies for my family. After my first use, I found small balls of tissue inside my nose and around my nose on my face. I would not think of using this for my toddler granddaughter to be inhaled into her little nose.Whatever change you all made was not for better
From puffs.com
Thank you for taking the time to share your feedback. We're sorry to hear that you've noticed lint from Puffs Ultra Soft tissues during use. We unders... Read More
Thank you for taking the time to share your feedback. We're sorry to hear that you've noticed lint from Puffs Ultra Soft tissues during use. We unders... Read More
Getting smaller
Would RecommendI see you Puffs…you think we don’t notice, but when I’ve used your product for 15 years, and can tell you’re cutting edges, literally, and the tissue is smaller now...you aren’t fooling me! Additionally…fire your design team…the designs are ugly and remind me of my mom’s curtains from the 80’s.
From puffs.com
Changes made have ruined the product.
Would Not RecommendNow they are stuffed into what must be a smaller box as I have to sacrifice 6 tissues before one will come out whole. Also, they started leaving residue on my face.
From puffs.com
Thanks for sharing your feedback. We’re sorry to hear your Puffs Ultra Soft tissues have changed in a way that affects how well they work for you — es... Read More
Way Too Many Fine Particles Released into the Air
Would Not RecommendWay Too Many Fine Particles Released into the Air
Thanks for sharing your feedback. We’re sorry to hear your Puffs Ultra Soft 124 ct tissues released way too many fine particles into the air. A facia... Read More
Will not Purchase these tissues again
Would Not RecommendI have always used Puffs facial tissues. My eyes water a lot so I am always wiping them with a Puffs tissue. I am so disappointed and dissatisfied with this recent purchase. The tissue leaves little white flakes around my eyes. I have never had this problem before. I guess I’ll have to change brands now if this is the way they will be.
From puffs.com
Thanks for sharing your feedback. We’re sorry to hear your Puffs Ultra Soft tissues left little white flakes around your eyes, especially since you’ve... Read More
Bad product
Would Not RecommendI have always used kleenex brand tissues and by mistake purchased puffs. I have never had such a bad experience with white residue left on my face. They are absolutely unable to use and will throw away my other box. I will stick to kleenex and make sure I never by Puffs again.
From puffs.com
Thanks for sharing your feedback. We’re sorry to hear your experience with Puffs Ultra Soft was so frustrating — especially since switching from Kleen... Read More
Multipack tissue boxes are always crushed
Would RecommendI love Puffs tissues but the cellophane on the multipacks is always wrapped too tight. I always am careful picking out the pack and I cut the cellophane off with scissors and still find that at least 2 out of the 3 boxes are all a bit crushed and look ugly.
From puffs.com
Need more dispensing options!
Would RecommendI love Puffs, please make Puffs for cars-visor or cup holder dispensers! Love the Halloween and pocket packets too…but hard to find!
From puffs.com
It just seems like Proctor
Would Not RecommendThe most disappointing issue with Puffs long box 124 count is that the bottom 5 tissues are folded in half to give the impression that it is a full box. It just seems awfully cheap. How much more can an extra 5 tissues cost?
From puffs.com
Thanks for sharing your feedback. We’re sorry to hear your Puffs Ultra Soft long box felt disappointing — especially with the bottom 5 tissues folded ... Read More
Bring back the puffs everyday brand
Would Not RecommendBring back the puffs everyday brand. Those were better than being forced to buy these puffs ultras or puffs with lotion that I don't need or want.
From puffs.com
Horrible
Would Not RecommendHave not purchased puffs since you quit making them 3 ply. The 2 ply are no good. You say you have not changed your product, but that is a lie.
From puffs.com
Falls apart in my nose
Would Not RecommendI'm not going to buy your Kleenex anymore because it leaves pieces of tissue in my nose everytime I use it. I'm tired of picking little pieces of it from my nose. It does it everytime I use it.
From puffs.com
Thank you for sharing your experience with us. We’re really sorry to hear that your Puffs Ultra Soft is falling apart in your nose and leaving behind ... Read More
Not strong, falls apart
Would Not RecommendThis product has changed over the past few years. It rips easily, and the two plies often fall apart. It’s also not as soft as it was, and is no longer strong. Perhaps the name should change, or the product restored. It leaves little bits of tissues on my eyes and nose.
From puffs.com
Thank you for sharing your feedback with us. We’re sorry to hear that your Puffs Ultra Soft tissues are ripping easily, the plies are separating, and ... Read More
The box size was changed!
Would RecommendI like your product, but why did you change the size?! I have a ceramic holder that use to fit the box. But about a month ago the size changed. I cannot cram the box inside the holder so I have to open up the cardboard container and try to take out the contents carefully and put it inside my ceramic holder. Does not work very well. I'm not going to get rid of my ceramic holder it matches a liquid foamer hand soap dispenser. So I guess I'll just have to buy another brand. Why did you change? M
From pgpro.com
Partial sheets folded sheets
Would RecommendOver the last few years Puffs Ultra Soft tissues’ quality has declined. The bottom several sheets are folded over and now there are many partial sheets.
From puffs.com
Thank you for sharing your feedback with us. We’re sorry to hear that your Puffs Ultra Soft tissues had folded bottom sheets and partial sheets. That’... Read More
You can't figure it you yourself!
Would Recommendwe really like these tissues. we do have a complaint though: when you get down toward the bottom of the box, the last few tissues are folded so it's hard to get them out. It seem obvious that this is done on purpose to make the box appear to have more tissues in it. My question is why be deceptive? If you have to raise your price just do it! Don't play games trying to fool us. Put the darn tissues in the box the right way all the way to the bottom!!!!!!!!! It's amazing the we have to tell you th...
From pgpro.com
“Ultra Soft” Apparently Means Ultra Sloppy
Would Not RecommendPuffs Ultra Soft was a huge disappointment. The tissues in this box were stacked crooked, uneven, and completely cattywompus, as if quality control never looked at them. Even worse, they are not soft at all. They feel thin, rough, and cheap, more like flimsy one-ply tissues than a premium product. For the price and the name, I expected much better quality. This box was sloppy and unacceptable.
From puffs.com
Thank you for sharing your feedback with us. We’re sorry to hear your experience with Puffs Ultra Soft was disappointing, especially with the tissues ... Read More
The next tissue will not come up
Would Not RecommendWhen you take out one tissue, the other one will not come up. You need to reach in to pull it up. This is not satisfactory, especially when you get towards the end.
From pgpro.com
Puffs are soft yet strong.
Would RecommendWill only buy Puffs. They even went through washer and dryer and never shredded.
From puffs.com

Thank you for taking the time to share your feedback. We're sorry to hear that Puffs Ultra Soft Facial Tissues have not been performing as expected. W... Read More