
Ratings & Reviews for KitchenAid Counter-Depth with Internal Water Dispenser 24.3-cu ft 36-in Wide with Ice Maker ( PrintShield Stainless ) ENERGY STAR Certified
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the spacious interior with adjustable shelves, pull-out trays, and deli drawer that maximize storage and organization. The sleek, fingerprint-resistant design and internal water dispenser with one-handed access are frequently highlighted as standout features. Most find the modern aesthetics enhance their kitchen. However, a notable minority report ice maker and water dispenser failures shortly after installation, with some experiencing jamming or inconsistent performance. Several also note the freezer compartment runs smaller than expected. Despite these drawbacks, most customers consider the exceptional storage capacity and convenient design well worth the investment.
Customer review summary generated by AI, including incentivized reviews.[This review was collected as part of a promotion.]
From kitchenaid.com
Perfect fit
Replaced a fridge that was not counter depth... like this so much more!
Verified Purchaser
Ice maker stopped working after 2 weeks
Would Not RecommendIce maker stopped working after only two weeks after delivery.
Failure from start to finish.
Would Not RecommendThe delivery crew failed at getting the appliance to where it needed to be. They failed at removing my old appliance from the kitchen, severely damaging my house. Total failure of an experience. This was weeks ago. I am on phone call number 27 in trying to not only have a refund, but get my house fixed.
Verified Purchaser
Hi there! We're genuinely sorry to hear about the experience you had with Lowe's. While our reviews focus on the product itself, we absolutel...

Nice refrigerator but two main complaints.
Would Not Recommend[This review was collected as part of a promotion.] Nice refrigerator however two main complaints. It does not make enough ice! Very slow to make ice. Also the Control settings Location for temperature you can constantly hit when you open and close the refrigerator door which makes the temperature change. I have tried multiple times to lock it with no success. If I knew this prior, I would not have bought this refrigerator.
From kitchenaid.com
Sleek Look, Great Lighting, Minor Ice Spill Issue
Would Recommend[This review was collected as part of a promotion.] Overall, I’m really happy with this counter-depth French door refrigerator. It has a sleek, modern look that fits nicely in the kitchen without sticking out too far. The interior lighting is bright and makes it easy to see everything, which I really appreciate. I also like the internal water dispenser because it keeps the outside looking clean and simple. The fridge feels spacious and well organized for a counter-depth model. The only downsid...
From kitchenaid.com
High-end fridge, inside and out
[This review was collected as part of a promotion.] This is my first counter depth fridge so it took a little bit of adjusting to. This fridge has a sleek look and fits nicely in our space and with our other appliances. The wood accented drawer makes the interior of the fridge look higher end. The indoor water feature is one of my favorite options and gives the outside front of the fridge a clean look. The shelves and drawers adjust and move nicely. A couple of suggestions to help improve functi...
From kitchenaid.com
Hoping to see great things
Would Not Recommend[This review was collected as part of a promotion.] Replaced our 20yr old KitchenAid with a new model in February and have enjoyed the new features. Up until this past weekend when it stopped dispensing water, cooling and freezing. Only thing happening now is it lights up when you open it. It’s been 5 days and still waiting for warranty service. Really hoping this isn’t the new standard for a formally great brand.
From kitchenaid.com
We are truly sorry to hear about the trouble you've been having with your KitchenAid® Refrigerator. It’s completely understandable how frustrating it ...
Nice but some initial issues
Would Recommend[This review was collected as part of a promotion.] The refrigerator works well however the icemaker broke within the first month. They did repair it so it's working again now . The unit cools properly and works well otherwise. The water dispenser works well too. Plenty of space even with being counter depth which is nice.
From kitchenaid.com
wish to give 0 stars after 16 days
Would Not RecommendDo not buy along with any other Whirlpool product. Does not last even a month. After 16 days motor is constantly running. Now have to wait on a technician to diagnose and then longer to hopefully fix.
We are very sorry to hear that your appliance has not performed as expected, especially after only sixteen days of use. We understand how frustrating...

New line took a long time for parts
Would Not Recommend[This review was collected as part of a promotion.] we have the refrigerator approximately 3 months for the ice maker stopped working. it was a complete failure and we needed to order a new part. because the refrigerator is so new because the refrigerator is so new, took over a month to arrive. so with our new fridge we were reliant on our old fridge to give us ice. additionally on the side of the door it's very easy to change modes to the Sabbath mode, and this turns off all function and lights...
From kitchenaid.com
Water dispenser is in the inside
Would RecommendGreat space
Verified Purchaser
The Lowe’s team was really great!
Would RecommendIt is difficult to buy appliances nowadays, because it seems like none of them have a 5 start review rating and some have really bad individual negative reviews. After looking at the options available in the 25 cu ft group we decided on the KitchenAid 24.3 cu ft to replace our 20-year-old 24.8 cu ft KitchenAid. Its control board failed and after 20 years is no longer available. The Lowe’s team was very good to work with on the purchase, on the delivery and installation. So far, we are p...
Verified Purchaser
Very happy with my purchase
Would Recommend[This review was collected as part of a promotion.] Overall, I really like this fridge freezer. Plenty of space in the fridge, sleek looking, keeps a good steady temperature. Some hidden storage features. The freezer is a little on the small side, but we make it work. The salad and vegetable drawers roll in and out easily. The demo in the store was not so great at that and I was a little worried. It’s easy to use the water feature Inside the door. Overall, a great little unit.
From kitchenaid.com
Overall great features.
Would Recommend[This review was collected as part of a promotion.] I purchased the counter depth unit and found capacity and available space to store food great.
From kitchenaid.com
Great features
Would Recommend[This review was collected as part of a promotion.] I love my new refrigerator! I was worried about storage and space inside but it is so SPACIOUS! I can’t fill it up! The lighting is so modern and allows you to see EVERYTHING inside. I also enjoy the water dispenser on the inside. Thos aspect gives a clean look on the outside with the convenience of a water dispenser on the inside! It’s a great product.
From kitchenaid.com
Thank you for sharing your insights with us. We regret that you have had a negative experience with your Whirlpool® Refrigerator ice maker. Please re...