Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the powerful, crisp sound with deep bass and clear highs, plus excellent battery life lasting hours per charge with fast 10-minute quick charging. However, a substantial portion report significant frustrations: earbuds frequently fall out and won't stay secure during activity, audio cuts out unexpectedly, touch controls fail to respond, and some earbuds stop charging after weeks of use. The open-top charging case design feels insecure. While sound quality remains a standout strength, reliability and fit issues are dealbreakers for many, creating a divided customer base.
Customer review summary generated by AI, including incentivized reviews.Great for its value
From jbl.com
Earbuds
The earbuds keep falling out of my ears. I would like to exchange them
From jbl.com
Sound not even close to what expected. Not sure if I'm supposed to do something to them but if so, there's no instructions how. I'll just give these to someone.
From jbl.com
Thank you for bringing this to our attention. We would like to work with you to resolve the sound issue you are experiencing with our JBL Vibe Buds. ... Read More
Battery
Battery is very bad . It disnt last for half day at least
From jbl.com
We're sorry to hear about that. Our JBL Vibe Buds has a published playtime of up to 8 hours which is the maximum battery time you will get when listen... Read More
Earbuds should not be annoying to use
I just bought them and the left side won’t charge and dies way quicker than the right, it’s a headache to use and I’ve tried everything to fix it I’m annoyed.
From jbl.com
Thanks for bringing this to our attention. It's unusual for a new pair to have charging issues, and we like to work with you directly to address your ... Read More
Worst design every.
Genuinely the worst design you could ever think of. I’m surprised I haven’t lost one of these by now. The amount of frustration and stress the open case has caused me to look for these earbuds in my car, parking lot, etc is enough for me to hope whoever designed these never hears again.
From jbl.com
We understand where you're coming from. Our JBL Vibe Buds 2 are designed with powerful magnets that securely lock the earbuds in place. Even without a... Read More
Awesome headphones for the price, bad case flaw
I bought these headphones for the shape that goes into my ear as well as the price. I didn't snap that the case didn't have a lid though, so I can't really travel with these in my pocket without them getting messed up or dirty. They ear buds sound great, but I can't get past the awful case with no lid. That's a very weird design that I've never seen before. I'll probably use them as an extra pair and keep him in my backpack and just buy another pair of JBL earbuds for my main pair. This is my fi...
From jbl.com
Thanks for bringing this to our attention. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, ple... Read More
Sounds Great.......
My only drawback is that the buds dont have as long of a battery life as I would like, and after a couple hours of use my ears are a little sore
From jbl.com
Not what I was looking for, I need noise canceling. The sound is good if you are in a quiet space
From jbl.com
Thanks for your feedback. Our JBL Vibe Buds do not feature active noise cancelling (ANC). Instead, they rely on passive noise isolation, which means t... Read More
Stopped being able to use them for calls
My friend got these for my birthday 5 months ago and about a month ago they stopped working for phone calls. They only work for music (low quality) and I have been trying to figure this out for the past month. I reset them, removed them from my phone and reconnected them, downloaded the app and the app can’t seem to find them so I can’t even get help through that… this is beyond frustrating. But I guess you get what you pay for smh
From jbl.com
Thanks for your feedback. Our support team has reached out to you via email to provide further assistance.
Charging case insufficient protection, ope on top
Cant use at the beach and definitely need to protect against anything getting into charging/_storage case.... cant put them in a pocket or putse.
From jbl.com
Thanks for your feedback. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Nice. Really didn't think i would enjoy them. Comfort is so so. But over all I'm glad i made the purchase.
From jbl.com
Horrible!
Horrible horrible fit! Too clunky. They keep falling out of my ears!!!!
From jbl.com
Thank you for your feedback. Our JBL Vibe Buds come with three different sizes of ear tips that you can try to find the most comfortable fit for your ... Read More
Great value
These were better than I expected. Great surround sound. Very easy setup
From jbl.com
Different
Sound is not the same as Apple. Weird fit. Love the big party box but air buds stink
From jbl.com
Thank you for bringing this to our attention. To improve both the fit and sound, we recommend trying the different-sized ear tips included in the box.... Read More
Opinión sincera y con el fin de ayudar.
Agreguen una luz led cuando conectes el auricular a la caja pero que quede permanente. Si pudieran difuminar esa luz led en dos mitad y mitad para cada auricular. Eso serviría en primer lugar para saber cual de las dos baterías está más descargada y si solo se conecta un auricular que la luz led sea general de todo el led porque en teoría solo hay un auricular. Me fascinó la opción de poderlos personalizar con foto y texto y diseño sobre expuesto. Se amplían esas opciones en la barra de edici...
From jbl.com
Thank you for your feedback. To get a secure fit, we recommend testing the different ear tip sizes included in the box and gently rotating each earbud... Read More