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9.7-cu ft Counter-Depth 24-in Wide Top-Freezer Refrigerator ( Stainless steel )

Ratings & Reviews for Hotpoint 9.7-cu ft Counter-Depth 24-in Wide Top-Freezer Refrigerator ( Stainless steel )

4.5
1936
Review
 4.5 out of 5
1937 Reviews


84% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

This compact refrigerator is described as well-made and efficient, with a spacious interior and adjustable shelves that allow for customizable storage. Customers praised its quiet operation and ability to quickly cool and freeze items. Overall, it is considered a reliable, space-saving appliance that meets the needs of those looking for a secondary or compact fridge.

Customer review summary generated by AI, including incentivized reviews.
1937 Customer Reviews

Short life span

Would Not Recommend

I purchased this refrigerator 02/24. On 09/5 it completely stopped working, no warning, no noises. The light still works so I know its not the electric. So sad products don't last anymore.

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Two years and done Do Not Recoomend

Would Not Recommend
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Lasted less than 1.5 years

Would Not Recommend

Stopped cooling

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Hotpoint 9.7-cu ft Counter-Depth 24-in Wide Top-Fr

Would Not Recommend

Literally lasted 2 yrs. Now bottom fridge has no cooling effect. Freezer still ok..

May 28, 2026
Verified Purchaser
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Been good so far, perfect size!

Would Recommend

Had it about a year now. It's doing great so far. It's the perfect size for me! Has two shelves and a pull out tub in the bottom. The tub on the bottom has humidity vents to keep veggies fresh. The 2 shelves are adjustable. Freezer is pretty good size for a small refrigerator. Perfect for the single man, couple, or dorm room.

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STOPPED WORKING PROPERLY AFTER 18 MONTHS

Would Not Recommend

not worthy this brand I was expecting it lasting longer but doesn't work properly no more after 18 months.

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Only lasted 15 months

Would Not Recommend

As other reviewers have reported the temperature inside the refrigerator would not stay below 40 degrees no matter what cold setting was used so milk and food started to spoil. Problem arose after owning the fridge for only 15 months, but manufacturer warranty expired after a year.

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Trying to return it

Would Not Recommend

It constantly froze items in the fridge and the freezer was often wet with condensation. I couldn't keep ice cream in the freezer while having to chisel the bacon. Now, the fridge is sitting between 40 & 50 on the coldest setting and the freezer rattles. I had to put a thermometer in there when the milk spoiled. I've got to throw everything away, I haven't even had it for a year and apparently I can't return it because Lowe's (wisely) doesn't carry this anymore. Do not buy unless it's for a porc...

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Garbage

Would Not Recommend

We bought this refrigerator for our cabin. Not long after we bought it, we lost all the food in the freezer and the refrigerator because at some point it quit cooling. It was frustrating enough to happen once, but now it’s happened twice. We keep the freezer full of ribeyes and ground beef we purchase from a local farmer, so it’s very upsetting to lose it twice. We purchased the extended warranty, but the company they sent out was a joke. They only service our area on Fridays. They cam...

March 14, 2026
From 9.7-cu ft Counter-Depth 24-in Wide Top-Freezer Refrigerator ( White ) Verified Purchaser
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Would Recommend

its a basement fridge works great so far

February 21, 2026
From 9.7-cu ft Counter-Depth 24-in Wide Top-Freezer Refrigerator ( Black ) Verified Purchaser
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Horrible temp control

Would Not Recommend

Temp swings like crazy from 31 to 47 in the fridge within 12 hours. Freezes your food and is too warm. Freezer is too warm too.

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So so

Would Not Recommend

Freezer not cold enough. Only 30 degrees, should be 0

February 5, 2026

From manufacturer

Response from Haier_Appliances

This refrigerator is not designed to be installed where the temperature goes below 60°F. The unit will not run often enough to maintain proper interna...

Haier_AppliancesFebruary 6, 2026

Great refrigerator

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can not get parts

Would Not Recommend

door gasket is ruined need new one but low and behold the fridge is no longer made and parts are nowhere to be found

January 22, 2026
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Freezer died after 1 year

Would Not Recommend

Just 15 months after purchase the freezer has quit functioning and of course this was the one large purchase that I elected not to purchase an extended warranty

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Value for money

Great counter depth narrow fridge at a great price.

January 11, 2026

From manufacturer

Substandard

Would Not Recommend

The magnetic door seal will not consistently hold the door closed. We have a like unit, Haier, with the same problem. Had I not been remiss in researching this item I would not have purchased it. Although branded Hotpoint it is manufactured by Haier and their quality is suspect at best. This is based both on personal experience and consumer research articles on the web. This review may never be posted. I tried before with no success. This review may be moot as Lowes seems to no longer offer ...

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