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Profile Opal 38-lb Ice Per day Portable/Countertop Nugget Ice Maker ( Stainless Steel )

Ratings & Reviews for GE Profile Opal 38-lb Ice Per day Portable/Countertop Nugget Ice Maker ( Stainless Steel )

4.4
5783
Review
 4.4 out of 5
5783 Reviews


88% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The appliance consistently produces soft, chewable nugget ice of excellent quality. Customers appreciate the convenience of having this type of ice readily available at home. The machine is easy to set up and use, with many praising the WiFi connectivity for scheduling and remote control. The ice is described as the perfect texture - soft, crunchy, and refreshing, staying frozen for a long time. The machine is also praised for its speed in producing a full bin of ice. While some find it a bit noisy, the majority consider the noise level acceptable. Regular cleaning and descaling is required to maintain optimal performance.

Customer review summary generated by AI, including incentivized reviews.
5783 Customer Reviews

Waste of money

We bought ours in April of this year and it no longer works. I have cleaned it and everything the way they show to do it. Last night it kept going into a defrost mode. So I followed the steps to fix that issue. Then left it over night to make ice. It didn’t even make 1 cup all night. We even bought the extra warrant on this and can’t seem to get ahold of them either to get it fixed or replaced. This is a lot of money to just throw in the trash.

September 13, 2026

From geappliances.com

Response from GE_Appliances

We would like to assist you with this Opal icemaker and gather some additional information from you. An agent will be reaching out to you via email. P...

GE_AppliancesSeptember 14, 2026

Unfortunately didn’t last long.

Keeps saying to add water when there’s water and not making ice. Had it less than a year.

September 12, 2026

From geappliances.com

Response from GE_Appliances

We would like to assist you with this Opal and gather some additional information from you. An agent will be reaching out to you via email. Please res...

GE_AppliancesSeptember 14, 2026

Great ice, but broke after 2 years

Would Not Recommend

[This review was collected as part of a promotion.] This product makes great ice! However, I started having issues with it at the 1 year mark, and had to replace all the hoses even though I regularly descaled the machine. At the 2 year mark, the whole machine stopped making ice. It would constantly go to “defrosting” mode for hours every time I turn it on. The machine is still broken at this time.

September 9, 2026

From geappliances.com

Response from GE_Appliances

We'd like to look into this further. We will be reaching out to you via email to gather additional information. Please respond to the email at your ea...

GE_AppliancesSeptember 10, 2026

Very bad product don't waste your time or money

Would Not Recommend

[This review was collected as part of a promotion.] This thing is junk I've done about six of them probably for my rental houses and everyone of them have went bad everyone on the ice maker stops making ice and the gears break inside the gearbox and it gets loud as crap this is the biggest piece of garbage I've ever seen in my life and I know you guys design these things on purpose like this form to fail why else would you put plastic and carbon gears in them Very very disappointed disgusted at...

September 9, 2026

From geappliances.com

Response from GE_Appliances

We would like to assist you with this icemaker and gather some additional information from you. An agent will be reaching out to you via email. Please...

GE_AppliancesSeptember 10, 2026

Noises

Loud screeching noises that drives me crazy. Keeps you awake. Ice is great. Love to have for my coffee and drinks.

September 8, 2026

From geappliances.com

Response from GE_Appliances

We'd like to clarify some information regarding the sound level of your Opal. A Screeching sound from an Opal may indicate the internal mechanisms hav...

GE_AppliancesSeptember 9, 2026

More Than an Ice Maker for Our Family

Would Recommend

[This review was collected as part of a promotion.] We bought the Opal 2.0 for a reason I never thought I’d be writing about in a product review. Our daughter struggles with anxiety, and while she was in treatment, she found that chewing soft ice was something that really helped her when she was feeling anxious or overwhelmed. As we started preparing for her to come home, we wanted to make sure she could continue using some of the coping tools that had helped her during treatment. That is actua...

September 4, 2026

From geappliances.com

Cant use

Would Not Recommend

[This review was collected as part of a promotion.] Can’t even use because it ice jams up and it makes a terrible noise.

September 4, 2026

From geappliances.com

Response from GE_Appliances

We want to assist with your Opal ice maker operation. To help address the ice jam you are experiencing, turn the ice maker off and allow the ice in th...

GE_AppliancesSeptember 6, 2026

Horrible

Would Not Recommend

Mine makes an awfull noise. Look up the videos. There are many. Support drags their feet and gaslights you. They clearly have a crappy product. I will say we loved the ice we got for the first 2 months. Now its about to be in a video similar to the printer in OfficeSpace. Save your money and time. Two months of fighting with them to get a replacement and now they will not honor the remaining warranty on the replacement.

September 1, 2026

From geappliances.com

Response from GE_Appliances

We want to help you with your Opal not working properly. We see that you are currently working with one of our agents regarding your unit, we recommen...

GE_AppliancesSeptember 4, 2026

Can't recommend

We just gave ours away. Loved the ice. Hated cleaning it every three weeks. Always had a watery mess to clean up. Way too loud to be in our kitchen where it was convenient. I would not buy this unless I had a huge utility room with a sink and it was located right next to the kitchen.

August 31, 2026

From geappliances.com

Response from GE_Appliances

We understand that you have disposed of your appliance. We always recommend reaching out to us directly for product assistance so that we can work wit...

GE_AppliancesSeptember 1, 2026

Great when it works

Its great when it works, is also very noisy and kind of has a mind of its own

August 27, 2026

From geappliances.com

Response from GE_Appliances

We want to help with troublshooting information for your Opal icemaker. It is recommend only using distilled water in your Opal to help reduce the pot...

GE_AppliancesAugust 28, 2026

Poor quality

Would Not Recommend

The machine stop making ice. Goes between making ice to defrosting cycle with out making ice. This machine have an excellent cleaning buy the book and still fail. This machine is not cheap is expensive. Is possible that GE send me a new ice maker for free?

August 27, 2026

From geappliances.com

Response from GE Appliances

We'd like to help you improve your experience with your icemaker. We recommend there be at least 4" of clearance on all sides of the unit, for best op...

GE AppliancesAugust 27, 2026

Great ice, crazy noises and not just the motor

The ice is fantastic but I’m 2 weeks in and this thing makes the craziest noises. Very loud strangled mechanical sounds. The motor noise is just fine but there is seriously something wrong with this. I have to turn it off all the time which kind of defeats the purpose of having ice on hand.

August 24, 2026

From geappliances.com

Response from GE_Appliances

We want to help you with the sound level of your Opal. We recommend calling our Opal team at 866-907-6718 for further assistance.

GE_AppliancesAugust 27, 2026

Great Ice, but don’t leave on continuously

In general it works well. But if I leave it on it starts making a horrible moaning sound. I tried descaling but doesn’t fix the problem.

August 23, 2026

From geappliances.com

Response from GE_Appliances

The Opal can sometimes make loud sounds if the internal mechanisms have become frozen up. Please ensure that the unit has proper air clearances, as re...

GE_AppliancesAugust 24, 2026

Good Ice but Doesn’t last

Love the ice but started making a very loud noise like the motor is going bad. Have only had it for 15 months.

August 22, 2026

From geappliances.com

Response from GE_Appliances

We'd like to look into this situation further. We will be reaching out to you via email to gather additional information. Please respond to the email ...

GE_AppliancesAugust 24, 2026

Great Machine

Love the machine. The only knock on it is how extensive and often it needs to be cleaned.

August 17, 2026

From geappliances.com

I’m getting concerned!

Between the noise, the drainage, and the sometimes unexpected no ice in the mornings I am getting very concerned. I am happy I got a warranty on this ice maker. Sad part is that since I wake up some mornings and there is no or very little ice. And yes it’s got water in it and in the reservoir. I surely don’t want to move it to the RV nor purchase the same brand for the RV. At least at home it’s on a stable surface. So i can imagine what will happen if it doesn’t care for a ride in the RV. Anyway...

August 14, 2026

From geappliances.com

Response from GE_Appliances

We’d like to assist with the issues you’re having with the ice production, the sound level, and drainage. We recommend ensuring you’re following the c...

GE_AppliancesAugust 17, 2026

DO MOT BUY!

Would Not Recommend

Junk. Waste of money.....lots of money. Lasted about a year after having performed regular maintenance.I have been through 2 of these machines. Both died within 14 months, and started making a crazy grinding noise and not making ice with the suggested cleaning as well. However it is so clear they are selling a garbage product and don't care about their consumer at all. This should last for years, not for months:

August 12, 2026

From geappliances.com

Response from GE_Appliances

We would like to assist you with this Opal icemaker and gather some additional information from you. An agent will be reaching out to you via email. P...

GE_AppliancesAugust 18, 2026

Great product

Would Recommend

We love this ice maker. It runs 24/7 never any problem with it. Only thing is I wish I would have kept the manual that come with it I didn’t think I’d need it but you really do.

August 10, 2026

From geappliances.com

Response from GE_Appliances

Awesome! We're glad to hear you're pleased with your new Opal Ice Maker! You can easily pair your ice maker’s built-in wifi with the SmartHQ app to mo...

GE_AppliancesAugust 14, 2026

Quiet and functional

I had another lesson expensive brand and it was noisy and I was constantly filling it. This machine is amazing. Quiet and makes great ice.it is a large machine but for everything it is and does , well worth it.

August 7, 2026

From geappliances.com

GE Opal Nugget ice Maker

Would Recommend

This ice machine has been wonderful and user friendly. It produces very well. My family has loved having it for convenience. Low noise levels, and easy to integrate with your kitchen appliances without looking off.

August 6, 2026

From geappliances.com