Prices, Promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

Gold Antibacterial Defense 52 -fl oz Gold Antibacterial Hand Soap

Ratings & Reviews for Dial Gold Antibacterial Defense 52 -fl oz Gold Antibacterial Hand Soap

4.3
525
Review
 4.3 out of 5
525 Reviews


56% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise this antibacterial soap for its effective cleaning power and skin-friendly formula. Most highlight its ability to kill 99.9% of bacteria while leaving hands soft and moisturized without dryness. Reviewers note it lathers well and rinses cleanly, giving them peace of mind about hygiene. Many appreciate the fresh, clean scent and the addition of aloe for extra hydration. However, some long-time users express frustration with the reformulated scent and texture, with a few stating they will not repurchase. Despite these concerns, most customers consider it a trusted, reliable choice.

Customer review summary generated by AI, including incentivized reviews.
525 Customer Reviews

Junk

Would Not Recommend

I've been using Dial soap for years. No more! The hand soap is now drastically watered down. I can get water out of my faucet.

September 22, 2026

From dialsoap.com

Response from Henkel Adviser

Thank you for taking the time to share your feedback. We are sorry to hear that our Dial soap did not meet your expectations. We understand how import... Read More

Henkel AdviserOctober 14, 2026

Soap is fine bottle and pump not working.

Would Not Recommend

Bought 3 bottles today but not one of them worked. The pump on all 3 is nonfunctional. Same issue on all 3 bottles. Pump will not come up and out.

September 19, 2026

From dialsoap.com

Response from Henkel Adviser

We are sorry to learn about your experience with our Dial product. This is not the experience we want our consumers to have, as the pump is designed t... Read More

Henkel AdviserOctober 14, 2026

Dial wipes?

Would Recommend

I am 67 years old and have been dial soap for a long time. Its was great during the pandemic but I was was wondering why you don't make antibacterial dial wipes? I bet you would make a bundle.. anyway thank you for your wonderful product.

September 18, 2026

From dialsoap.com

I purchased this product . After a very agrivating effort get the to work I was unable to get it to work properly. This is a third time this has happened. Please help. Good soap but poor design for the pump. Just my opinion. Thank you for taking time to read this .

August 26, 2026

From dialsoap.com

Undeniable.

Would Recommend

Best ever. Excellent. Outstanding. Never forget, Perfect.

August 12, 2026

From dialsoap.com

Piece of crap

I bought a bottle 3 or 4 months ago and couldn't get the pump to work. I thought is was one bottle defective. Now I bought another. Same problem.

July 6, 2026

From dialsoap.com

Response from Team Clean Adviser

Hi, thank you for bringing this to our attention. We understand how frustrating it is when the pump does not work as expected, especially after experi... Read More

Team Clean AdviserJuly 30, 2026

Why change a classic???

Would Not Recommend

Adding aloe to this hand soap was a mistake.... It no longer has the classic scent I like. Why ruin a good thing???? Bring back the original scent!!

June 10, 2026

From dialsoap.com

Response from Kurt - Team Clean Adviser

Thank you for sharing your experience with the product. We understand how disappointing it can be when a favorite product no longer has the scent you'... Read More

Kurt - Team Clean AdviserJuly 14, 2026

Non Working Pump !

Would Not Recommend

I Agree With Everyone Else. The Pump Doesn't Work, & No Direction On How To Engage It ! I Will Not Be Buying Dial Hand Soap AGAIN ! I’ll Buy Method For Me, And Soft Soap For My Husband. I Guess I Will Be Pouring This Into The Empty Soft Soap Dispenser, So We Can Use It. Very Disappointed In Dial. I Thought Ya’ll Were Better Than This.

May 21, 2026

From dialsoap.com

Response from Kurt - Team Clean Adviser

Thank you for sharing your experience with the Dial product. We're sorry to hear about your experience. We understand how frustrating it is when a pro... Read More

Kurt - Team Clean AdviserJuly 14, 2026

Dispenser does not functiion.

Dispenser will not function. No instructions. No indication of how to engage

May 7, 2026

From dialsoap.com

Response from Team Clean Adviser

Hi, thank you for bringing this to our attention. We understand how frustrating it can be when a dispenser does not function as expected, especially w... Read More

Team Clean AdviserJuly 30, 2026

Liquid Hand Soap Feels Like Water

You’re trying to pull a fast one on us by diluting the liquid hand soap. It’s practically useless. I won’t be buying it again. It’s a shame. You used to be the leader in soap. Now your product is like colored water.

May 2, 2026

From dialsoap.com

Response from Team Clean Adviser

Thank you for taking the time to share your feedback about Dial® Antibacterial Liquid Hand Soap, Gold. We regret that the product did not meet your ex... Read More

Team Clean AdviserJuly 31, 2026

Can't get the pump to work. I have used pump dispensers most of my life. Turn to the left, pops up, starts pumping. Not this one. Ugh.

April 18, 2026

From dialsoap.com

Response from Team Clean Adviser

Hi, thank you for bringing this to our attention. We understand how frustrating it can be when a pump dispenser does not work as expected, especially ... Read More

Team Clean AdviserJuly 30, 2026

Complaint

Would Not Recommend

I bought this soap a few days ago. Huge disappointment, not expected from a Dial product.The soap is so diluted, is like washing your hands with colored water, no suds, just watery golden liquid. Shame,shame shame !!!!! I shall tell everybody about this insulting experience.

April 18, 2026

From dialsoap.com

Response from Team Clean Adviser

Hi, thank you for sharing your feedback. We understand how disappointing it can be when a product you've trusted does not perform as expected. Your co... Read More

Team Clean AdviserJuly 30, 2026

No pump no soap

Would Not Recommend

Pump doesn’t work. Pushed pulled twisted no go on getting soap to come out of pump. Dial, you should go svrecsll on those non functional pump bottles. Where is your quality control on the manufacturing line?No pump no dos

February 18, 2026

From dialsoap.com

Response from Team Clean Adviser

Thank you for bringing this issue to our attention regarding Dial® Antibacterial Liquid Hand Soap, Gold. We understand how frustrating it can be when ... Read More

Team Clean AdviserJuly 31, 2026

I usually buy your hand soap. However, lately the pump to dispense it does not work right. I can't get it to dispense at all. Now I'm ready to switch to Softsoap brand. It's comparable in price for the 7.5 oz product. I'll be buying the other product from now on. Not gonna fool with Dial anymore. I wouldn't recommend it to anyone else.

February 13, 2026

From dialsoap.com

Response from Team Clean Adviser

Thank you for being a regular user of Dial® Antibacterial Liquid Hand Soap, Gold. We understand your frustration with the recurring pump issues and ap... Read More

Team Clean AdviserJuly 31, 2026

Will not open or pump?

Would Not Recommend

I can’t get this to work/pump out?? Extremely frustrating!! No directions either!! I bought a pack of 4 for this??!! I’ve used it before this and never had a problem. What’s wrong with this??

January 29, 2026

From dialsoap.com

Response from Team Clean Adviser

Thank you for bringing this concern to our attention. We regret to learn about the difficulties you experienced with the pump on Dial® Antibacterial L... Read More

Team Clean AdviserJuly 31, 2026

Stupid pump.

I can't get the stupid pump to work. This is crap. No instructions on bottle.

January 17, 2026

From dialsoap.com

Response from Team Clean Adviser

We appreciate you bringing this issue to our attention regarding Dial® Antibacterial Liquid Hand Soap, Gold. We understand your frustration with the p... Read More

Team Clean AdviserJuly 31, 2026

Great experiencia

No hablo inglés pero amo este producto no puedo escribir en inglés

January 16, 2026

From dialsoap.com

Another company cheating the consumer.

I recently purchased this hand soap. There was virtually no lather after washing for the requisite 30 seconds. Dial's products overall have declined in quality in recent years. I do not recommend this product.

December 23, 2025

From dialsoap.com

Response from Chris - Team Clean Adviser

Hi there! We’re sorry the Gold Liquid Hand Soap produced virtually no lather and left you feeling that Dial’s quality has declined. That is not the ex... Read More

Chris - Team Clean AdviserAugust 13, 2026