Ratings & Reviews for Cafe 23.9-in 1.2-cu ft 1000 -Watt Microwave Drawer ( Matte Black )

Great features.

This is a great item. However, the keypads need to light up for better viewing. Lighted keypads would send this product over the top! Everything else about this microwave is wonderful.

Major Design Flaw - Needs to be recalled

This is my 2nd Cafe microwave drawer. I bought it when it was new to the market and was thrilled to have this appliance in white, especially matte white. Less than 3 years later in small household with light use, there were sparks flying inside the microwave. Researching repairs I learned it's a common inevitable failure among most units. The interior paint sheds in the back left corner resulting in exposed metal and potential fire hazard. Because of my kitchen design, I had few choices for rep...

Sparking and Arching on new Cafe Microwave

We have this Cafe microwave oven in our vacation home and we are experiencing the same arching and sparking that others here have mentioned. We chose all GE Cafe upgrades as part of our new construction, all installed around March 2025 when we closed on our condo. We have only occupied and used the Microwave for about 6 months in the last 14 months of ownership. We are very concerned about the fire risk and damage to the unit. We are highly disappointed in the durability of this GE product faili...

Arching after 24 months

Very disappointed with this microwave drawer for the price we paid. After only 24 months, it started sparking inside. The problem is the wheel on the right side of the drawer — it rubs against the wall of the microwave every time you open and close it. Over time, this wears off the paint and exposes the bare metal underneath, leaving a black mark and causing sparks. Looking at other reviews, this seems to be a common problem and a defect, not just bad luck with my unit. I expected much better qu...

Broken after the power went out!

We purchased this microwave a few years ago and after a power outage in my neighborhood when the microwave was turned on, it started sparking and created a hole in the side! Power outages are something many homes have to deal with! I’m very disappointed that this microwave could not handle it

Horrible-sparks/arching after a 18 months of use

We have had our microwave installed a year and half ago, all appliances changed to GE cafe.This week our microwave started arching and burned a tiny hole in the left rear corner of the microwave (where the wheel rubs). We purchased some cavity repair paint, and a new microwave heat shield, still arching. I see this is such a common problem with this brand and style. Model CWL112P2R1S1

No durability

Please dont invest-lasted less than 3 years and w/1 repair that did not work-really really expensive for lack of durability and quality

Fire hazard, known issues, no redeeming qualities

Not worth a dime. Avoid at all cost. Like EVERYONE who has used it for more than a year, it's sparking and burning in the back corner where it rubs. Ours started sparking a little after 1 year of use. Fire danger aside, it does a terrible job heating evenly. The center will burn to a crisp and anytime on the outer edge will still be cold. Can't even cook popcorn in it without it burning or you have to stop it after the bag is only half popped. We've honestly come to the conclusion that no micro...

Do not Purchase, safety concern

Do not purchase!!!! Like others, my unit began sparking, causing potential fire issues. Wheels rub off paint inside unit exposing metal. Our unit was deemed not repairable and because we were 6 months outside of warranty, I had to purchase a new unit. (unit was exactly 1.5 years old). When new unit was delivered, open button was not functional so unit was defective and delivery team returned. Now I have a empty space in my island with the little to no help from GE who claims this unit has not be...

Open and close function does not work

We've only had this microwave installed a little over a year and the open and close functions no longer work. We have to manually pull it open and closed and it does not push and pull easily.

GREAT FEATURES

LOVE THIS MOCROEWAVE, EASY TO OPERATE, GREAT FUNCTIONS AND APPEARANCE. HEATS WELL.

Great Features

I love the drawer microwave. So convenient , size is perfect.

Sparks - electrical concerns!

Originally loved the microwave, loved the concept of having it as a drawer and not taking up counter space, but, just experienced the same issue all the other 1 star reviews are saying. Sparking and causing a major electrical concern. I am beyond disappointed. From the comments it also doesn’t appear it’s being taken seriously, as a major recall defect that it should be.

Sparking - Fire Hazard

Purchased August 2024. Just started sparking and am having the same issue as everyone else. Right drawer wheel is black and there is a black stain on the back right wall. This is a major fire hazard. How is there not a recall on this product. For such an expensive product, I would expect more than 2 years usage.

Poor quality from Cafe again!

After 3 years our microwave finish has rubbed off in the back corner where the roller hits it. It is now sparking during use. I expect better quality for this pricey microwave. This is our second cafe appliance and i have had issues with both. I would not recommend. They are poor quality and overpriced.

Run far away from this microwave!

Arcing from back right corner after less than two years of light use. Known issue to Café. there are dozens of reports like this one. Its probably time for a recall or class action suit. I'm also thinking the Consumer Protection Agency will be notified.

First Built-in Microwave

The Cafe' built-in microwave works great. Controls are easy to use. Large capacity and even heating without a turntable.

Great features.

Works well. Heats well. Looks great. Lots of compliments.

FIRE

Just hit the 2 year mark and the sparking in the back left corner has started.

Poor ergonomics

Works great but controls would be better facing up some so you don’t have to bend over to read the buttons. Why have 2 buttons for open and close when you only need one. Drawer closes roughly with a big clunk and shakes cabinets.