Thew company does not respond to emails or 800 calls. Does any know how to order a replacement part of the chain catcher? There are no item replacement numbers in the manual; only that it is a chain catcher on page 34, Part 35.

Hello, we apologize for any inconvenience you have experienced. It may be due to the weekend so we didn't receive your calls and reply email, please make sure you have email info@proruntech.com, if so, please be patient, our customer service staff will reply you as soon as possible. Thank you for your patience and understanding.