A.O. Smith Signature 900 80-Gallon Tall 10-year Warranty 240-volt Smart Hybrid Grid Capable Heat Pump Water Heater with Leak Detection, Automatic Shut-off and Hot Water Plus

complete failure in under 3 years

Writing this review to help a future consumer. I urge those reading this to consider another manufacturer. My experience with this product and AO smith's services have been unacceptable (I have the 80 gallon model). In less than three years, both my control panel and compressor have failed - forcing me to pay for significant repair bills and higher utilities (with the compressor failure, the unit has to run on backup elements that are far less efficient.) I now need an entirely new unit as AO ...

5 bad compressors in 6 months

I guess this thing has beaten my competitive spirt. After 5 bad units in 6 months, it must just not be in the cards. I mean Ao smith has an issue. 5 units with failed compressors? Just doesn't seem possible. This last unit didn't make it two days before it started blowing warm and throwing the code. So after $18,000 in replacement heaters plus $3500 in plumbing fees I'm going to try a different manufacturer. Maybe none of them work? Is this a new product? On the bright side AO Smith has be...

BUYER BEWARE-Worst Product & Worst Company

★★★★★ ★★★★★1 out of 5 stars. you · a few seconds ago I am on my 4th AO Smith water heater in 2 years DUE TO THEIR JUNK PRODUCTS! The first 3 were hybrid electric heat pump ones with the exact same problem- failed compressors that AO Smith manufactures to be unable to be repaired/replaced. I have been without reliable hot water for way too long during these past 2 years and AO Smith has made this whole nightmare NO ISSUE for THEM even though it was 100% THEIR fault and 0% installer or user's f...

I've have this for 2 years

well today makes 6 months on the 4th replacement of this hot garbage

Compressor stopped working after 2 years!

Replacement labor cost estimated at 3,000$, and Lowe's does not guarantee replacement, so I need to pay for a new water heater out of pocket and pray for a refund! (A.O Smith already approved the replacement, but Lowe's does not accept it). Worst device! worst Customer support!

Two AO 900's in 15 Months!

Purchased the first AO Smith 900 from Lowes in November 2024. It had to be replaced in December 2025 (until replaced $1200 installation fee). Now only 3 months later the new unit is leaking and needs to be replaced AGAIN! AO Smith customer service will not do anything about installation and if they do it's $200 within the first year and that's all! This unit needs to be recalled and we all need to be made whole. Are they any class action attorney's out there that want to take this one? ...

DO NOT PURCHASE!!

Worse experience buying this unit after two months it wouldn’t heat properly, kept tripping breaker, and started leaking through front access panel. Called for replacement under 90 days had to get someone to haul away old and deliver new as AO would only offer $200 for assistance bought a different model of course as they weren’t even willing to cover having a new one installed couldn’t buy again and trust this unit with another $1200-$1800 installation charge coming never again trust me do not ...

Replacement has failed after a year

the first AO Smith hybrid failed after 18 months -- Was replaced under warranty --- Since the new replacement unit was installed we needed to change out the circult board after about 1 year --- Now 6 months after replacing the circult board -- the hot water heater runs continuosly in a basement that is approx 69 degrees yea.r round This product is not worth the trouble or the cost

It doesn't work in the winter.

This is a total scam. I bought a unit less than a week ago, and it's already malfunctioning and not heating because the heater needs to be in an environment above 40 degrees, And AO Smith customer service told me: "Sir, you have to buy an electric heater for the AO Smith heater to work." What?! This is a complete rip-off, and they won't refund my money.

poor

heat pump went out after 2 years