MyLowe’s Rewards™ HomeCare+

HomeCare+ is available to MyLowe’s Rewards members within 20 miles of select Lowe’s store locations for residential properties (excluding homes located on military bases). Check online to see if HomeCare+ is available in your area.

No, only one HomeCare+ Subscription is allowed per MyLowe’s Rewards Account.

No, the HomeCare+ Subscription cannot be transferred, shared or gifted to someone else. If someone you know is interested in HomeCare+, they’ll need to sign in with their own MyLowe’s Rewards Account or join for free to purchase their own subscription.

To schedule your appointment, follow these steps: 

1. Go to your MyLowe’s Rewards Account page. 

2. Select MyLowe’s Rewards from the menu on the left. 

3. Choose HomeCare+ from the list of options. 

4. On the HomeCare+ Subscription page, select Schedule Appointment.

Appointments can be confirmed 48 hours before the scheduled appointment and must be confirmed by 4 p.m. the day before, or the appointment will be cancelled. To confirm your appointment, follow these steps: 

1. Go to your MyLowe’s Rewards Account page. 

2. Select MyLowe’s Rewards from the menu on the left. 

3. Choose HomeCare+ from the list of options. 

4. On the HomeCare+ Subscription page, select View Details. 

5. On the Appointment Details page, select Confirm.

Appointments can be modified until 4 p.m. the day before the scheduled appointment. To modify your appointment, follow these steps: 

1. Go to your MyLowe’s Rewards Account page. 

2. Select MyLowe’s Rewards from the menu on the left. 

3. Choose HomeCare+ from the list of options. 

4. On the HomeCare+ Subscription page, select View Details. 

5. On the Appointment Details page, click the edit icon next to the section you want to edit.

Appointments can be modified until 4 p.m. the day before the scheduled appointment. To edit or cancel your appointment, follow these steps: 

1. Go to your MyLowe’s Rewards Account page. 

2. Select MyLowe’s Rewards from the menu on the left. 

3. Choose HomeCare+ from the list of options. 

4. On the HomeCare+ Subscription page, select View Details. 

5. On the Appointment Details page, select Cancel Appointment. 

6. In the pop-up window, select Yes, Cancel to confirm.

Call or visit your local Lowe’s store at the Customer Service desk — an associate will be happy to help.

Here’s how to prepare for your appointment.  

• Make sure someone 18 years or older is home for the entirety of the appointment. 

• Ensure you have all replacement items needed to complete your selected services before the associate arrives. 

 - Air filter(s) for HVAC air filter replacement  

- Water filter(s) for refrigerator water filter replacement  

- Batteries for smoke and carbon monoxide detector battery replacement  

- Light bulbs for light bulb replacement  

• Provide clear access to areas of service in your home. 

• Secure pets safely away from service areas.

A trained Lowe’s associate will arrive and confirm the services scheduled for your visit. After completing the work, the associate will review what was done and check if you have any questions before leaving.

Every home is different. Appointments generally take up to two hours or less to complete. Some visits may be shorter depending on the services chosen.

Unused appointments expire at the end of your HomeCare+ Subscription term and do not roll over to the next subscription term.

A credit card is required to purchase the HomeCare+ Subscription. No other payment type is accepted.

No, subscriptions can only be purchased with a credit card.

Your credit card will be charged when you purchase your HomeCare+ Subscription and when your HomeCare+ Subscription automatically renews every year until it is canceled.

Yes, your HomeCare+ Subscription renews automatically every year until canceled, and the fee will be charged to the credit card on file.

If payment for your HomeCare+ Subscription cannot be processed, your HomeCare+ Subscription will be canceled, and your access to the HomeCare+ benefits will end.

To update your payment information for renewal, follow these steps: 

1. Go to your MyLowe’s Rewards Account page. 

2. Select MyLowe’s Rewards from the menu on the left. 

3. Choose HomeCare+ from the list of options. 

4. On the HomeCare+ Subscription page, select Payment.

No, the HomeCare+ 5% off service-related items can’t be combined with any other offers. However, MyLowe’s Money can be used toward the purchase of items receiving the HomeCare+ 5% discount.

To cancel your subscription, follow these steps:  

1. Go to your MyLowe’s Rewards Account page. 

2. Select MyLowe’s Rewards from the menu on the left. 

3. Choose HomeCare+ from the list of options. 

4. On the HomeCare+ Subscription page, select Cancel HomeCare+. 

5. In the pop-up window, select Cancel to confirm. 

You can also visit your local Lowe’s store to cancel your HomeCare+ Subscription at the Customer Service desk — an associate will be happy to help.

The HomeCare+ Subscription fee is nonrefundable unless you cancel your HomeCare+ Subscription within 30 days of purchase and no HomeCare+ service appointments have been completed.

When your HomeCare+ Subscription ends, your Account will be placed in the MyLowe’s Rewards status that matches your current Eligible Purchase spend accrual according to the MyLowe’s Rewards Terms.