CRAFTSMAN Garage Storage System

Very Poor Assembly and Damaged Product

I have purchased several storage cabinets from this same Lowe’s store in the past, and I have never experienced an issue like this. I had to wait approximately three weeks to pick up this cabinet, only to find that it was poorly assembled and damaged. The quality of the assembly was unacceptable, especially after having to wait that long for the cabinet. I sincerely hope Lowe’s considers implementing a quality-control checklist for all products assembled in the store. A simple inspection befor...

ASSEMBLED COMPLETELY WRONG, missing parts

Very dissatisfied with the assembly. The cabinet came assembled incorrectly and NOT according to the directions. 1. One shelf is completely lopsided. 2. One magnet is missing 3. Magnet is incorrectly placed - on the door and not on the shelf, so the door won't stay closed. 4. Screws in wrong places, frame assembled incorrectly. 5. The latch is in wrong location so door won't latch properly. 6. The entire cabinet now needs to be disassembled to correct. I assembled one cabinet myself ...

Inspect Everything

I purchased 3 of these. The first one was so damaged I had to return it to the store. Gratefully the customer service person checked to see if more were in stock. As we unpacked and put together each one there were dents. Some could be pounded out with a mallet so we could continue to put them together. The others are cosmetic and could not be fixed. Disappointed that they are dented when purchased new. The sturdiness and over all functionality works great. So mixed bag. I will be contacting...

Works as intended

We bought this for storage in our garage. Does the job perfectly!

Damaged Cabinet

Cabinet arrived at Lowe’s damaged, I did received notice that it was damaged and since I had waited 3 weeks for delivery and was sent a picture of the damage I told the representative if he discounted the item to go ahead and deliver it. The discount was 69.22. My only issue with this was I fell that if I said no and the item was left at store and sold as damage it would not have been reduced 69.22 it would been reduced a lot more. When I arrived home to see cabinet it was damaged in three spot,...

Packaging intact but cabinet damaged

Very disappointed in craftsman quality control and Lowe's customer service. Purchased matching set from the local Lowes store and assembled at home. On one cabinet the cardboard packaging was intact but once opened found 2 of the panels were dented ~ 6" and the craftsman logo scuffed up. Lowe's customer service did not to respond to email ( customer service line was closed at 4:15pm PT) Called 5 days later was told I need to repackage and return the complete cabinet. Like that's no big deal. Con...

TERRIBLE DELIVERY

Delivery was terrible, one man yelled in his phone from the time he got out of the truck until he got back in it, so loud the other man and I could not hear each other. So the cabinet was left in wrong place. Also came down the street so fast they broke a huge limb off of our tree. Also going to fast for size of truck and our street coming and going

Longevity and durability

3rd one if purchased. Things hold up really well and look great

The unit is sturdy and overall it fits our needs. There were a few light scratches on one door, not a big deal. I was disappointed in the assembly as there was missing hardware that they didn’t attempt to replace. We now have a brand new Craftsman Cabinet with empty screw holes. Would have been nice if the assemblers walked over to the hardware department and found proper replacement.

Best delivery guys ever

We purchased 2 of them-assembled. The Wildwood, FL store delivered them. The 2 delivery guys were phenomenal-like none I’ve ever had.