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PureWash M250 Plastic Biscuit Elongated Slow Close Feature Bidet Function Toilet Seat

Ratings & Reviews for KOHLER PureWash M250 Plastic Biscuit Elongated Slow Close Feature Bidet Function Toilet Seat

4.1
232
Review
 4.1 out of 5
232 Reviews


76% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers praise the bidet seat for its simplicity, effectiveness, and noticeable cleanliness improvement, with most highlighting easy installation, intuitive manual operation without electricity, and significant toilet paper reduction. Many report the seat works perfectly and feel substantially cleaner. However, a notable group experiences persistent leaks from the handle and T-valve design, with some reporting multiple failed units and warranty replacements that didn't resolve the issue. A few also mention fit problems with certain toilet types and find the seat uncomfortable. Despite these concerns, most customers consider it a worthwhile upgrade.

Customer review summary generated by AI, including incentivized reviews.
232 Customer Reviews

Works perfectly

[This review was collected as part of a promotion.] I love my new bidet toilet seat. It is fabulous. Where was it all my life? Everyone should have this. Everyone should be able to clean themselves like this. Uh. I have had some health issues and I was. Having very difficult times using the toilet and this has simplified everything. It's clean, it's sanitary. I love the fact that it's so easy to operate. I can't stop saying good things about it. I'm showing all my friends that come by how it wor...

June 19, 2026

From kohler.com

Not as good as expected

[This review was collected as part of a promotion.] I bought this when our new Kohler toilet was being installed. It replaced a unit it had on the previous toilet. Frankly it is not as powerful, useful or engineered as the simple add on generic unit we had prior. It doesn't stop water or other fluid from leaking down the outside of the toilet. Also, the stream is not as focused and therefore less efficient in body cleaning. It's cheaply made and doesn't reflect the Kohler quality that you b...

June 19, 2026

From kohler.com

Response from Customer Service

Hello KJG, thank you for taking the time to share your feedback regarding your PureWash M250 bidet seat. We genuinely appreciate your candor, though w...

Customer ServiceJune 21, 2026

Very Comfortable.....(once adapted to fit same brand as toilet)

I bought this brand (Kohler) bidet toilet seat because my toilet is a KOHLER. It did not fit well so my son had to alter it. It is okay now, but thought that if I buy the same brand as the toilet, it would fit perfectly. Very disappointed that this was not the case.

February 17, 2026

From kohler.com

Hose leaks on the 250, get the 300

They should stop selling this. My experienced plumber called the pro line to report that BOTH PureWash M250 seats leaked. Kohler offered to send out the improved PureWash M300 and we're waiting to get that one installed.

January 7, 2026

From kohler.com

Response from Lisa A.

Hello Sartorialista, this is Lisa with Kohler Co. I am sorry to read that your PureWash® toilet seats had a leak. We do have different versions to our...

Lisa A.January 7, 2026

Looks good, disappointed unable to complete the install.

We could not successfully install - the gasket on the t-valve did not perform and had leaking everywhere. Could not find a replacement gasket. We are in the market for a electric bidet for our other bath and based on this experience I would have to take the Kohler out of consideration.

November 7, 2025

From kohler.com

Response from Customer Service

Hi WTaylor, this is Sarah with Kohler Co. I am sorry to hear your PureWash elongated bidet seat is leaking at the t-valve assembly. We would love to c...

Customer ServiceNovember 10, 2025

Great Seat - Needs Replacement Parts

5 Stars for how well the product works, but 1 Star for the lack of the replacement seal in the extend tube . I had to buy a new seat because that one seal worn down and water went around the seal instead of pushing on the seal and extending the spray tube. For the lack of a three dollar part, I had to buy a whole new seat assembly. A horrible waste of resources.

September 24, 2025

From kohler.com

Kohler name

Does great job bought for Kohler name always a great product

September 11, 2025

From kohler.com

Great bidet.

The seat was easy to install and works great. The spray attachments are a little tough to change but that is understandable since they are under pressure. The seat is comfortable.

August 2, 2025

From kohler.com

Nice bidet

Would Recommend

Easy to install and comfortable

Was this Review Helpful ?

Quality and Integrity

based on the reviews - i may not be inclined to make a purchase. Leaky valve within a year seems to be consistent. I have used bidets all over the world and am disappointed in the reviews on this site. Concerns - quality, hardware integrity, seat top not staying up, Length of time before failure. I don't see any reviews after use for over two to three years. Not encouraging. No reviews on how to keep it clean or repair.

July 15, 2025

From kohler.com

Response from Kohler Customer Service

Fixit Ken, this is Paige with Kohler Co. I am sorry to hear of your concerns with the Puretide bidet seat. I appreciate the feedback you have been abl...

Kohler Customer ServiceJuly 16, 2025

Top Lid Won;t Stay Open on Kohler Toilet

Doesn't fit my Kohler toilet. The top lid doesn't stay open. What the heck???? Now I'm using Velcro to keep it up. Very classy. Also feels cheap for the price. The amazon bidet it's replacing is 1/5 the price; don't buy this.

July 9, 2025

From kohler.com

Response from Customer Service

Hello Bigshonk, my name is Meli with Kohler Co. Thank you for sharing your feedback. I'm sorry to hear about the fit and functionality issues you've e...

Customer ServiceJuly 9, 2025

Happy with the purchase

Easy to install. Works great. I like the streamlined look.

June 15, 2025

From kohler.com

We own three of these and are big fans

Would Recommend

We just replaced our third toilet seat with this bidet PureWash model and love them. They're more hygenic, reduce paper waste, are soft close - all the features you could want in a toilet that doesn't require power.

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Good product at a reasonable price

Easy to operate product that works very well. Biggest issue was getting the existing toilet seat off as it was not a simple take off the screws process.

May 21, 2025

From kohler.com

Should have bought this sooner.

I love the comfort, style, and convenience of this bidet.

May 12, 2025

From kohler.com

2 out of 5 with issues

I installed five of these to a single home. After about six months, one began dripping at the handle where the twist knob ends, and another has never had strong pressure from the nozzle (#3). 45 psig water pressure to all five, so that's not the problem. Even switched them around to different locations and the result is the same. Screen is clean and no debris evidence in any viewable area. Ended up putting the low pressure seat in a low use location and the leaking seat (with a 1/2 liter cup be...

May 8, 2025

From kohler.com

Response from Customer Service

Hi GEONOTE, this is Sarah with Kohler Co. I am truly sorry to hear your two Puretide seats are not working properly. I am glad to share, these seats d...

Customer ServiceMay 9, 2025

Would Not Recommend

The Ecoseat is far superior

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Seat Great, T-valve awful.

Would Recommend

The seat is great, the T-valve you provide is awful. I’ve bought this seat twice now and both times I’ve had a Kohler toilet. The T-valve needs to be more like a traditional toilet valve. This one is metal, slippery and hard to make a proper seal with. Also, even by hand I was able to shred some of the threads on my toilet valve. I had to buy a separate T-valve to make sure the seal was properly made.

January 10, 2025

From kohler.com

Response from Customer Service

Hi Drejenator, this is Sarah with Kohler Co. I am very sorry to hear both of your PureWash toilet seats could not be installed with the included tee v...

Customer ServiceJanuary 13, 2025