We just purchased one of these a few weeks ago. Every single load has to run twice to get dry… am I doing something wrong????

For help with the drying performance, please follow the suggestions in the "Clothes take too long to dry" section on pg. 12 of the Owner's Manual: https://pdf.lowes.com/productdocuments/e985c76c-4d5c-45d3-9810-092d9d0513b1/65113347.pdf. If this doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.