To clarify my previous question re soft close drawers… the box clearly says soft close drawer glides. Is that not the case? Or, are ours not working?

Good Afternoon, We apologize for the delay in response, we have had a team working on this for you. Please send an email to help@ames.com with all of your information and the receipt if at all possible. Please include your name and address so that we may send you new glides.