Wayne Dalton Classic Steel Model 9100 16-ft x 7-ft 9 R-Value Insulated White Double Garage Door with Windows

Torsion Spring has plastic drums

I freely admit that I am not an experienced garage door installer. I am an experienced amateur jack of all trades. I bought this door to replace a seldom used old wooden door that was 10X7. I had to reduce the footprint to install the door. I worked from a very level concrete floor. As I read the poorly written instructions that addressed several doors rather than just the one I purchased, I also watched several professional install videos. The plastic right cable drum fouled after just a few us...

damaged door panel

delivery men were friendly,open the package and found a damaged door panel

Great looking door

The downside to this door is the shipping. I ordered April 17th and received it July 23 even though when I ordered the door it was supposed to arrive by June 10th so if you need one quick I wouldn’t go with this one. I also ran into an issue of not being able to cancel and go with a different door because because of the shipping issues for some reason you have to totally deal with Wayne Dalton and not Lowe’s. The directions are not very clear but I found it on the BILT app and it made the instal...

Buyer Beware: Unreasonable Wait Time, Wrong Color,

My order of a Wayne Dalton garage door was expected 8 weeks from the order date. It finally arrived 11½ weeks after the order date, but only after I called customer service several times to inquire about its status. The door was delivered by a third-party contractor rather than Lowe's, which wasn't communicated to me beforehand. After delivery, the online order status changed to "shipped," which led me to believe that another item was still on the way. After waiting 8 business days, I called ag...

Worst company I have ever dealt with

Take your money elsewhere. By far the absolute worst customer service I have ever dealt with in my life. First they change my delivery date from june to July, completely miss the delivery all together and then claim that it was sent out to a local dealer almost three weeks prior. Contact the local dealer, and they claim that they can't locate my order. Magically 30 minutes later when I go down to Lowe's and make them contact Wayne Dalton themselves, they find the order no problem and are able to...

Very quiet

Purchased as replacement door. Easily installed on existing frame. Easy to torque the spring using ratchet. Very quiet

Great Value

I was concerned about delivery times and issues because of reviews posted. My doors came in the day that was my expected delivery date. I had never installed garage doors before but it was easy. The first door took 2 days the second took 4 hours. These doors are nice quality and value.

Useless

Order this door if you want to wait 4 months with zero updates, customer service at Lowes is a joke and has zero info, they give you a phone number to Wayne Dalton and after waiting on hold for 3 hours they tell you they have no idea and "Lowes is the only one with information." Save yourself the aggravation and money unless you want to spend money to listen to endless phone loops on hold all afternoon.

The door is insulated

Nicely designed